People whining about wanting refunds on their holidays.

Life is sh1t and then you die

Mate of mine owns a small ski holiday company,their policy was to get customers to claim from insurance then if no joy accept vouchers.he says the amount of abuse he’s had has been unbelievable,one customer (a repeat customer over several years) emailed to say he hoped the whole of his family got coronavirus because he couldn’t get a full refund.its a generalisation but the holidays he sells are higher end so anyone booking can’t be short of a few quid.

Personally I think the gov should have gone straightaway to universal basic income.

Hi reg,certainly waiting on flight companies,no hotels owns chalets but pays chalet maids,instructors etc for the whole season so I guess some income needed.

If government guaranteed the vouchers more folk would settle for em.

you.ve got to admire the durability,draw of a parasol and a cheap bottle of beer
airliners blown out of the air
9/11
enhanced security check ins
hurricanes,floods
ash cloud
drones
pandemics
murders,rapes,pickpockets,muggings
strikes,industrial action

but give it a few months and everyone will be there putting the money up for another 2 weeks in paradise, its become a right of passage for uk public,and it seems nothing signals enough is enoughg

How many years have you been self isolating then, 1TP?

from foreign  travel about 15yrs bought a holiday home in country instead,you can only do so many kareokee,s as you get older

Don’t blame you, 1TP. How people go through the shenanigans of airports these days is beyond me.

was reading today after corona for health checks ,you,ll have to check in 4hrs early in future,
good luck on the wallet with 2/3/4 kids to entertain

Wanting people to be put off by travelling

You'll be priced out of it anyway, wont be able to afford it

people always find it for 2 weeks in sun,sont,they think their entitled to it, not a treat, luxury anymore

Good to see Glum and Glummer cheering each other up.

get the money and tell them to stick the vouchers,they are acting like they are going under

if we all have to take a hit during these times, then why can't the airlines take a hit instead, multi million pound organisations, why should individuals a lot poorer take the hit, they are not charities, if they've paid for a holiday and it was cancelled they are fully entitled to a refund, what's the point in offering a voucher right now lol, they're as useful as chocolate teapots atm.

What about travel insurance they don't cover this virus so who is going to risk going on holiday?

Has flights cancelled on BA, used their website and clicked on the Refund Flights button, filled in the details on the next couple of screens and hit send only to realise I'd requested Future Travel Vouchers.

To use the vouchers you have to book by phone using the same number that you have to ring about cancelled flights, tried every day and eventually get the message 'we can't take your call at the moment please ring back' and then the line goes dead.

Taken it up with my credit card company and raised a claim back with them.

Got another flight on 1 June, BA contacted me the other day to see if I wanted to rearrange it. I'm waiting for them to cancel it and will then look for a refund.

I had a return flight booked on March 20 and a week holiday. The first flight took place but the return was cancelled as eventually was the holiday. My insurer paid back the first flight fare and the full cost of the holiday but told me that the airline (easyjet) were liable for the cancelled return flight. I have also taken a voucher but once I looked at it is only valid until April 30 2021, so one year. It might not be possible for me to fly during that time to the destination I wanted so then what? There was no mention of a date limit until I had accepted the voucher option. It was only £25 so I am not that bothered but it is the principle that concerns me.

I am trying to rebook a holiday for October

I was supposed to be in Malaysia as I write. Booked with BA and they refunded my deposit immediately, fair play.

I will pay a deposit now and am prepared to lose that. The World we shall be returning to is uncertain. Will an Airline Industry be able to support cheap air travel for the masses? I am not so sure. I just want to get as much foreign travel in as I can. I fear it will be for just the rich and privileged as I believe cars in big city centres will be at some time.

Btw cheeky bstards from credit card company want me to chase companies fir other refunds of tickets and flights!

they give you a voucher to spend by a certain date and i wouldnt be surprised if they upped prices for future flights and package holidays

The way of travelling on planes will return to normal. there is no other option

These idiot politicians have no scientific backing to support this 2 metres bull5hit yet want to destroy entire industries cos they fear being blamed for virus deaths. The only fear they have is not getting elected

You have vast swathes of people working in foreign countries now and any attempt to make flying a thing for the rich will cause an uprising ffs

I think you are wrong RC

We shall see what happens. There may be a new normal.

There will be a lot of capacity cut back. Airlines are losing billions. Many Airlines will go down imho and there will be a period of consolidation. Look at O’Dreary. Redundancies and straight in no conferring with a 20% pay cut.

If airlines have monopoly routes they will exploit political them. Don’t get me wrong there will be so mNy who do want  to travel in. Growing world but I am saying it might take some time.

I am wondering how many airlines will be nationalised because there is little appetite to bail out billionaires. Other billionaires will also come in to feast on the carcasses. Bad luck Dickie Branston. Nearly sold 30% of Virgin to Delta but he could not let go.

I am not saying they will make flying for the rich but let’s see how many people can afford electric cars in London

Holidays in this country will go up ten fold
Better get van booked up for yar holidays

Middle classes having to holidays at the seasides
With great unwashed,

It’ll be like Wetherspoons by the sea......no thanks!

I only go to places like Brighton and Hastings during school time. Kids and families are even worse than chavs.

What about holiday companies still taking payment for holidays they know won’t take place?

It’s not the way I book my holidays but I have a couple of family members who still book complete packages with holiday companies, pay a deposit and then full payment 8 weeks prior to departure, final payment automatically debited against their credit card when the company knows it won’t be possible to fulfil the contract for holidays in June early July, apparently you can’t  request your credit card refuses payment as you have signed a contract.

Isn’t this just a pyramid scheme taking money off those further down the line in order to repay those who’s holidays where meant to take place this week.

always has been next years takings pay this years bills,dividends and bonuses,giant never.never credit card,spew some numbers out like on dragons den about bookings going up for the next 5 years,everyones happy,til they dongt

twitter full of whining morons looking for a refund.

Absolute morons think they are the only ones getting a refund.

25 million refunds according to O'Leary.  These idiots think this takes the press of a button ffs

Press of a button to make a payment.

Wispa, of course I was oversimplifying in the OP. The whole thing is a right mess.
My sympathy goes to those whose jobs are in danger first rather than those deprived of a holiday.
As I think someone else said many people think they are entitled to cheap foreign travel, flying hundreds of miles for a pint of tetley and a full English.
If a vaccine does prove successful though it will be back to ‘normal’.

they are not moaning about being deprived of their holiday ,they are moaning that they are being deprived of their money and mr ryanair is soon on tv moaning when he thinks he has been wronged

RC, "My sympathy goes to those whose jobs are in danger first rather than those deprived of a holiday."      FFS join the dots, how many work/around the holiday industry. What stupid thread.

What a*

How many work around the holiday industry?
What’s your best guess?

Research it yourself, when you've done with those employed in the UK, don't forget transport to airports etc then the airports themselves, Gatwick not reopening for years, and so on Then start on the countries that rely on tourists inc brits. OH just join up the dot's, or is that too hard for you?.

Your starter for 10................

21,000 people
Gatwick and businesses within the airport employ roughly 21,000 people. Of this number, only 2,500 work for Gatwick Airport itself. Gatwick estimates that businesses dependent on the airport employ another 10,000 people. The airport's operation contributes approximately £2 billion to London and the surrounding economy.

This report confirms that Gatwick’s tourism footprint extends far wider
than the capital city. Using International Passenger Survey (IPS) evidence on
the character of trips taken by overseas visitors who enter the UK via Gatwick,
we have established a detailed spatial breakdown of the Airport’s tourism
‘footprint’. This reveals that in 2017, while just over half (56 percent) of
overseas visitors’ overnight stays were within London, a further quarter (24
percent) were spread across the South East, including the Coast to Capital
LEP (12 percent) and the Gatwick Diamond area (4 percent). The remaining
fifth of overnight stays were spread across the country, reflecting the fact that
Gatwick’s overseas visitors reached every region and nation of the UK.
As a result of Gatwick-facilitated overseas visitors, some 93,300 jobs
were supported across the UK in 2017, while £4.7 billion was added to
national GDP. Moreover, the transactions, profits and wages paid due to this
activity gave rise to an estimated £1.2 billion in revenues for the Exchequer.
Roughly three-quarters of this economic impact was concentrated in London
and the South East, with the local areas around the Airport accruing notable
economic benefits.

Sorry I'm off, my talking to morons daily allocation has been fully used up on you.

Sorry but just to continue with the moaning minnies and whining whinnies some... I will come back to this

25-30 million people may lose their tourism related jobs. It is ashley an actual shocker.

Many Airline staff will be losing jobs very soon. Airline related jobs will also go in big numbers. We shall see how airport nimbys cope with this should they lose custom and trade because so many jobs have gone in their area.

This is bad. I can understand why people cop the a*rse when they lose money but part of the holiday is to structure your payments so you don't get your troosers taken down. Ordinarily this will involve paying with a credit card but in economic climate we were in even before the covids it would be remiss to pay a large chunk for your holiday months before you went. So many airlines going down the writing was on the wall.

I think the tourism industry will take many months to recover their businesses if they can. Returning o profit is another matter. Everything is geared up for numbers and margins. We might not see those numbers for a couple of years if they ever fully recover.

I lost two flights and a hotel for the rubgy in Rome in March but being alive is one recompense that helps to swallow the blow. I am more annoyed at the Government for not calling this rather than the airline or hotels who have my money and now I have to try recoup it via insurance. Like I said I am hoping to go to Malaysia in October and am prepared to lose my deposit if it has all gone bandy. That is the chance you take.

Sorry to carry on the moaning. I notice Barcelona and Venice were two cities where the locals complained about the number of tourists quite rightly imho but I wonder if they are eager to get them back now?

Great post WD.

I don’t know why fox got his knickers in such a twist?
Cabin fever or just a ****? The latter I reckon.
Blocked.

that is nonsense, you are legally fully entitled to a refund on the holiday you paid for and you should get back the money that is yours, you're not a charity there to help an airline.

Made my day, I obviously pierced RCs bubble, where self-absorption and selfishness,abound.

Blocked, what a child!. starts a contentious thread without the abality to defend it. Racing Loser.

so to summarise, someone working throughout the year saves for a holiday and they should " just take the hit " as "if you have paid for the holiday so you can afford" to according to the OP. What a bizarre view.. by that logic then no one should get a refund on anything as they can afford it.

ability*

wolf.

that is nonsense, you are legally fully entitled to a refund on the holiday you paid for and you should get back the money that is yours, you're not a charity there to help an airline.


I had a flight booked to Rome on March 13th. That went without me. The flight from Rome to Barcelona on Sunday 15th was cancelled by bRyan Air and refunded. My flight from Barcelona back to Blighty also went ahead without me. No refund entitled! I have to claim from Insurance if that is possible. The Government did not say not to travel to Rome! I am more angry about that than nor getting any money back from Ryan Air. They have a business to run.

My Rugby tickets have not been refunded neither 4 theatre tickets. I paid by credit card. The credit card company told me to get the money back myself! More letters going out! Good luck getting my money back from a theatre or the Italian Rugby Federation! I will get it back from the credit card company though. Law is one thing, ability to pay is another!

Don't get me wrong I have sympathy to anybody who loses money from this on their holidays but it is not the end of the World or their life. Again the Government should step in and make sure the law is being adhered to but as I said before legally fully entitled and getting your money back are two separate things.

oh and don't take the voucher. If the firm subsequently go bust you will have no protection. Use your credit card and / or insurance to get your money back.

Get whatever refund you are entitled to. Many firms will go bust.

Social distancing on planes...no sitting in the middle seats lmfao! No chance!

Don't get me wrong I have sympathy to anybody who loses money from this on their holidays but it is not the end of the World or their life.

this is not really relevant or a counter argument to anything though, whilst a company is still in operation you should get your money back before/if they do go under, if you owed them anything I assure you they'd persist you to the end of the earth to get theirs back. If they are not refunding you then they are not complying with the law and if they do survive they'd be inundated with small claim court cases and bad publicity. A couple of grand is a lot of money to people now who have suddenly lost their jobs and can only afford to go on one holiday a year. They have no good reason not to refund a customer who wasn't given the service they paid for.

don't disagree just saying you try getting through on the phone or via email, good luck with that.

Totally agree Darren
TUI posting this on their website when they know pretty much they are not going to fulfill the contract;
We appreciate that you may be feeling apprehensive about paying your balance. Unfortunately, if you don’t continue with payments your holiday will be cancelled.
So they want your money now and if they cant give you your holiday (likely) you'll have to wait for your cash back or worse lose it.

That there are 3 different areas of possible recompense is working against the consumer.the first point of call the travel companies are advising contact with insurance co.& cc company,it seems each of those are readvising to contact the other 2.a vicious circle where no one will take responsibility.all this while every company is hiding behind a shield of staff shortage making contact difficult.anyone contemplating booking holiday/travel for the rest of the year who can’t afford to lose their money should save their energy.

Absolutely my suggestion to all is go via the credit card company if you have paid in full.

I had an e perineal with Rugby tickets two years ago for the Rome match  funny enough and I didn’t get to that either. Via Go Go had  them delivered but a neighbour signed for them and I never saw the tickets. They told me to get in touch with the courier company. Long story but I called CC Company who confirmed my contract with Via Go Go was not Cuomo,teed and therefor I was entitled to a full refund.

By the same token get in touch with CC Card provider and they should be able to give you advice as to when you can instruct them to “ Re Claim or Re Call “ the payment.

If you have  Legal Cover on your Home Contents Insurance they can provide FREE expertise and advice. This should be an extra you should include.

Finally moneysavingsexpert.com is invaluable for advice. They got me £537 back for a delayed flight to New York.
Once

Our Ref: xxxxxx

Dear Customer,

I refer to our recent correspondence regarding your refund request on booking xxxxxx

As previously advised, our Customer Services Team are experiencing an unprecedented high volume of requests due to the COVID-19 crisis and we are prioritising our most vulnerable customers. This has been compounded by government public health restrictions on non-essential work travel which means we have less staff available to us during this busy time. Please rest assured your refund request is currently in the queue and will be processed. If you have selected new travel dates and would prefer to move your booking, please contact us

We appreciate your patience at this time.

Yours sincerely,
Ryanair Customer Services

How would they know who vulnerable customers are? Lying basturds

We are all vulnerable if not getting a refund.

I use BA about twice a year and like flying with them, decent service at a decent price but might think twice now after all this messing around with refunds/travel vouchers.

Had a return flight cancelled last year with them due to industrial action, had the option to cancel both flights on line which I did, refund arrived within a couple of weeks.

Why isn't the same procedure in place now?

why do you need to go to the credit card company,if they try to offer you a voucher they are trying to fob you off,they can offer you a voucher for a future booking but if you dont want it they should give you your money back.

I wonder if some of you people have ever run a business?

Several reasons why the refunds have not been processed yet.  Some honest and some dishonest. Big companies are at times no different than Government. Plenty of Managers or Ministers too afraid to make decisions or more pertinently to do the right thing for fear of incurring the wrath on The Boss.

Plenty of Companies also robbing Peter to pay Paul. They have huge cash flow problems too. It is a mess and as usual the Government and it’s Ministries are of no use and bankrupt of Leadership.

I got a deposit refund for my April May trip from BA without asking. I thought they were excellent but again if others are struggling with them now for refunds it is because they were short in foresight like most big companies and Governments not just ours.

Coulda, shoulda, woulda

You are right. We are all vulnerable. Do not take the voucher either. They will try and fob us off but credit card companies will remain in business and I think the best chance of a full refund but only after the holiday should have taken place or the provider has cancelled it officially.

unless they go out of business why go to your credit card company

Because most businesses have cash flow problems, staff shortages and dont know what to do.

Don't try booking anything to the Med countries for the rest of this year. They are specifically excluding UK citizens from a list of those who might be allowed in to Italy, Spain, Greece and Cyprus if the ban on hotel openings is lifted for their own citizens.

I want to go to Malaysia.

Also Golden Triangle in India. More worried about political unrest in India and pogroms.

In truth my main concern is that the price for the type of holidays is going to shoot up. I know they need us back in numbers and may offer some cheap fares but I am convinced air travel will be a lot more expensive although the hotels will be begging for our business.

The Pubic Triangle in Soho may be a safer bet

Although you may pick up another sort of virus??

Is golden triangle a takeaway

Anyone worried about there refunds !!!
Op changed his tune over this now maybe

I wasn’t talking about The Taj Mahal in Chatham. That is long gawn!