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alun2005
26 May 18 13:46
Joined:
Date Joined: 11 Jan 02
| Topic/replies: 41,230 | Blogger: alun2005's blog
Arrived here with damaged screen.

Any recommendations please?

Do the Royal Mail/Post Office even handle stuff like this, or do I need to go to some Parcel/Logistics company?

Cheers if you can help.
Pause Switch to Standard View Anyone ever had to return a faulty TV...
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Report casemoney May 26, 2018 1:54 PM BST
DPD  prob best  ,give them the Measurements ,Do you have the Box  ,otherwise they can sometimes bring One .

Who did you buy it off Alun ?
Report alun2005 May 26, 2018 2:03 PM BST
The item has been put straight back in the original packaging it arrived in, so the supplier can see the small visible dents in the box let alone the telly. 

I just need to address it back to sender, but not sure which courier or mail company to go with.
Report Hamsterdam May 26, 2018 2:24 PM BST
https://www.royalmail.com/business/services/sending/parcels-uk/parcelforce-e...
Report Ibrahima Sonko May 26, 2018 2:53 PM BST
You should contact the company you purchased it from and they should set up the return service.
Report alun2005 May 26, 2018 2:57 PM BST
Thanks guys. Any more ideas welcomed. Keep 'em coming.
Report casemoney May 26, 2018 3:02 PM BST
DOD under 28 days  Immediate Exchange
Report cooperman May 28, 2018 12:25 PM BST
Seems like you're not on your own. Laugh
Report cooperman May 28, 2018 12:26 PM BST
https://www.youtube.com/results?search_query=delivery+driver+throws+tv+over+...   Blush
Report Dr Crippen May 28, 2018 1:48 PM BST
Sent a 28'' computer screen back using the Poost Office. They were the cheapest after taking a quick look.

No problems.
Report alun2005 May 28, 2018 3:43 PM BST
cheers lads
Report jamesdean May 28, 2018 3:55 PM BST
What ibraham sonko said.

Same thing happened to me last year. Contacts the supplier not the courier, they arrange for your tv to be picked up and
usually happens as a swap when they deliver the new one.

Tip. When new one arrives open the packaging whilst the delivery man is still there, to make sure new one is ok.

They acyually send me a smashed one 2nd time as well then had to wait again on another new one being sent
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