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Anyone have experience with these swindlers?
For the third year running they have taken £35 out of my account for a service/product I no longer take from them - Internet Security package - they are absolutely impossible to get hold of by email or phone - I have done everything possible , I believe , to cancel the product/service/payment.
I spent an hour yesterday on the phone to my bank getting passed from pillar to post - for the second year running - explaining the situation - yet they tell me that because it's a recurring payment they cannot stop it - they will refund me the £35 and pursue the funds from DR/Kaspersky's bank - they will put a block on it , but they said all this last year and Kaspersky are devious - they emailed me to tell me that the card they normally take the payment from was no longer valid and could I please provide them with an alternative form of payment - which of course I completely ignored(the account had been closed 3 months previous due to fraud and another reopened) but lo and behold they somehow got hold of the new account and took the money - how can this situation possibly be allowed to continue?
How are the authorities not closing down this band of thieves?
Anyone with similar experience?
For the third year running they have taken £35 out of my account for a service/product I no longer take from them - Internet Security package - they are absolutely impossible to get hold of by email or phone - I have done everything possible , I believe , to cancel the product/service/payment.
I spent an hour yesterday on the phone to my bank getting passed from pillar to post - for the second year running - explaining the situation - yet they tell me that because it's a recurring payment they cannot stop it - they will refund me the £35 and pursue the funds from DR/Kaspersky's bank - they will put a block on it , but they said all this last year and Kaspersky are devious - they emailed me to tell me that the card they normally take the payment from was no longer valid and could I please provide them with an alternative form of payment - which of course I completely ignored(the account had been closed 3 months previous due to fraud and another reopened) but lo and behold they somehow got hold of the new account and took the money - how can this situation possibly be allowed to continue?
How are the authorities not closing down this band of thieves?
Anyone with similar experience?
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raise a complaint against your bank with your bank, they will have a month to sort it,
then if its not sorted take it to financial services ombudsman
this will cost your bank £500 and incentivise them to sort it, and cost you nothing
then if its not sorted take it to financial services ombudsman
this will cost your bank £500 and incentivise them to sort it, and cost you nothing
How can they Possibly take the money from a Different/New Account ,its impossible unless same a/c number
Sounds very strange. I would change to another bank, I think. Besides you can often get 100 quid or more for switching.
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