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26 Jul 15
17:37
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14 Sep 04
A hospital health care assistant returned home from a family holiday to a staggering £21,819 mobile phone bill.
Shannon Mills was given the massive shock after coming back from Turkey to the mammoth demand from network provider, O2. The 19-year-old said she contacted her supplier prior to the trip to see what deals they had. She claims she then opted to pay £120 for 30 megabytes of data.
Perhaps, but she's somehow neglected to mention that she subsequently contacted O2 and asked for the restrictions to be removed.
However, a few days into the holiday Shannon, who works at Ninewells Hospital in Dundee, received a text saying she had already spent £2,808 on data. And that was just the tip of the iceberg, as in the days that followed the teen's already seismic phone bill continued to spiral unimaginably out of control. "I was totally freaking out. It was a massive shock," said the NHS worker. The 19-year-old received messages throughout her holiday telling her that she was spending thousands of pounds a day using her phone. She then claims to have switched it off, but by the end of her two-week trip had a bill for £21,819.79.
"I wanted to use Facetime, Facebook and things like that. I thought I would come home with a £300 bill and I normally only pay £25 per month. I thought the text was a joke. I thought somehow my dad was winding me up. I immediately switched off data roaming and thought that would be the end of it, but I started getting texts every day saying I'd used another £1300 worth, another £300 worth. When it got to £4,000 I phoned them again but I wasn't getting anywhere so my dad spoke to them and O2 said they had blocked any data use from their end. I thought that was it. I had a big phone bill but I'd deal with it when I got home. It wasn't until we were relaxing at the pool waiting to leave that my dad said I should check again just to make sure. I did and I couldn't believe what I was seeing."
A spokeswoman told MailOnline: "We automatically cap data usage in Turkey to £40 inc VAT. Shannon requested us to remove this bar and increased her spending limit to £120, a 200MB allowance. She then requested us to remove that limit as well and we did so, reminding her that she would be charged £6.00 per MB. The customer used a lot of data straight away and we sent her a message just under three hours later informing her she'd nearly hit her 200MB limit."
The spokeswoman added: "In the circumstances, we are prepared to charge Shannon only for the data she used in the first 24 hours after she removed the data cap, which brings her bill to £2842.55."
She got away with it lightly in my view.
Shannon Mills was given the massive shock after coming back from Turkey to the mammoth demand from network provider, O2. The 19-year-old said she contacted her supplier prior to the trip to see what deals they had. She claims she then opted to pay £120 for 30 megabytes of data.
Perhaps, but she's somehow neglected to mention that she subsequently contacted O2 and asked for the restrictions to be removed.
However, a few days into the holiday Shannon, who works at Ninewells Hospital in Dundee, received a text saying she had already spent £2,808 on data. And that was just the tip of the iceberg, as in the days that followed the teen's already seismic phone bill continued to spiral unimaginably out of control. "I was totally freaking out. It was a massive shock," said the NHS worker. The 19-year-old received messages throughout her holiday telling her that she was spending thousands of pounds a day using her phone. She then claims to have switched it off, but by the end of her two-week trip had a bill for £21,819.79.
"I wanted to use Facetime, Facebook and things like that. I thought I would come home with a £300 bill and I normally only pay £25 per month. I thought the text was a joke. I thought somehow my dad was winding me up. I immediately switched off data roaming and thought that would be the end of it, but I started getting texts every day saying I'd used another £1300 worth, another £300 worth. When it got to £4,000 I phoned them again but I wasn't getting anywhere so my dad spoke to them and O2 said they had blocked any data use from their end. I thought that was it. I had a big phone bill but I'd deal with it when I got home. It wasn't until we were relaxing at the pool waiting to leave that my dad said I should check again just to make sure. I did and I couldn't believe what I was seeing."
A spokeswoman told MailOnline: "We automatically cap data usage in Turkey to £40 inc VAT. Shannon requested us to remove this bar and increased her spending limit to £120, a 200MB allowance. She then requested us to remove that limit as well and we did so, reminding her that she would be charged £6.00 per MB. The customer used a lot of data straight away and we sent her a message just under three hours later informing her she'd nearly hit her 200MB limit."
The spokeswoman added: "In the circumstances, we are prepared to charge Shannon only for the data she used in the first 24 hours after she removed the data cap, which brings her bill to £2842.55."
She got away with it lightly in my view.
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Replies: 21
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So she is charged 3k for the first 24 hours, how much does that actually cost O2 in other words what is the profit out of that, I doubt any of these companies would actually tell you.
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No doubt that it almost amounts to legalised thievery, Pump, but in this case I believe that the customer is largely to blame for her own actions.
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By her own admission she expected to spend £300 on Facebook! A lord could snort cocaine from a hooker's tits for that kind of money!
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Part of going on holiday would be to escape from mobiles.
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Darwinism at work....the stupid are punished.
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there should be protection for stupid people - they are not to blame fpor poor brains handed out at birth.
we don't punish blind people for not seeing . same thing imo why do we discriminate ? |
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O2 the bstrds should pretty much cancel the bill ,or maybe charge a nominal sum.
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Even if she is a dumb fooker it should still be impossible to run up a bill of that size.
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the question shouuld be - how can a company be in a situation to charge that amount ?
if it was a lady with alzheimers there would be a riot |
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Just doing the maths. If they charged her £120 for 200Mb (which she used in three hours) then that means she used another 450MB that day and they're charging her nearly £3k for it (£1200 for 200MB). It's disgusting really.
I wouldn't pay it myself. |
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Better to stay at home and run up that sort of bill talking to the Babestation girls.
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disgusting, even worse than the rickshaw guy charging £400 for a one mile journey in London
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Tis robbery but she must be a right idiot. I think she got off lightly too.
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I simply can't imagine what or who she can have been talking to or about for that sort of time!
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Zombies all of these mobile users.
They desreve to be sucked up by the big hoover. Wonga will probably have her next. Poor Bastards. |
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Was her phone hacked ?
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Makes one proud to be British.
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I thought these ridiculous roaming charges in the EU are now scrapped?
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The Directors of 02 should stand trial for racketeering
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she should be forced to sell a kidney or eye or summit ..innit
if you cant do the time dont pick up the dog and bone  hang her |