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17 Jul 15
23:21
Joined:
Date Joined:
20 Dec 10
I e-mailed a question to AskBetfair@betfair.com.
I found out after 24 hours that it was the wrong address, they told me the Q&A session had finished.
It appeared to be too difficult to forward my question on to the relevant department, and they asked for feedback...bless them.
So I sent the same email to info@betfair.com which I recalled using before.
There was an IMMEDIATE response in my inbox.
The e-mail said that THEIR inbox was FULL.
I was forced to visit the new site, a hideous place imo, and find new contact details.
It was most informative, telling me that e-mail questions are dealt with, on average, in 4 hours.
That was at 3-25 p.m.
It's now 11-20 p.m.
There has been no answer yet.
I found out after 24 hours that it was the wrong address, they told me the Q&A session had finished.
It appeared to be too difficult to forward my question on to the relevant department, and they asked for feedback...bless them.
So I sent the same email to info@betfair.com which I recalled using before.
There was an IMMEDIATE response in my inbox.
The e-mail said that THEIR inbox was FULL.
I was forced to visit the new site, a hideous place imo, and find new contact details.
It was most informative, telling me that e-mail questions are dealt with, on average, in 4 hours.
That was at 3-25 p.m.
It's now 11-20 p.m.
There has been no answer yet.
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http://forumserver.twoplustwo.com/28/internet-poker/tale-betfairpoker-spoiler-longboringthread-microstakes-poorcustomerservices-1539494/
See my final message? I got sorted in the end but it wasn't via the phone back I was promised, I'm still waiting on that call.
Betafir SUCKS for customer service.
See my final message? I got sorted in the end but it wasn't via the phone back I was promised, I'm still waiting on that call.
Betafir SUCKS for customer service.
I thought they'd have you on speed dial grammar 
Given my status among the clientele, they should do.
UPDATE
That was at 3-25 p.m.
It's now 1-27 p.m.
22 hours and 2 minutes
Still no reply.
That was at 3-25 p.m.
It's now 1-27 p.m.
22 hours and 2 minutes
Still no reply.
I'm still waiting for my phonecall from 3 months ago, don't hold your breath.
I haven't got the patience for live chat, and non-cockneys can't understand me on the phone.
Ask curious cat's niece.
They did phone me once, straight after a Q&A session had ended, when I raised a question on the horse racing service, but that was about 5 years ago.
I've probably asked a question that the youths can't understand, or they don't like contradiction of their Sportsbook.
One of my previous emails years ago started 'Sorry if I woke anybody up...'
But even that was answered in 12 hours.
Ask curious cat's niece.
They did phone me once, straight after a Q&A session had ended, when I raised a question on the horse racing service, but that was about 5 years ago.
I've probably asked a question that the youths can't understand, or they don't like contradiction of their Sportsbook.
One of my previous emails years ago started 'Sorry if I woke anybody up...'
But even that was answered in 12 hours.
Their quick to telephone you if you haven't gambled in over a month. When I was playing elsewhere I'd regularly get calls from them giving me free £10's and tickets to come back. In fairness it worked as I play the poker site regularly.
They replied to 'Sorry if I woke anybody up...'
I used to get replies within 24 hours , but when unusual activity occurred on my account a few year ago they never replied.
I used to get replies within 24 hours , but when unusual activity occurred on my account a few year ago they never replied.
One of my inboxes fills up with emails every week from bookies sites.
Even 365 and Stan James, who closed me down years ago.
Even 365 and Stan James, who closed me down years ago.
stan james is one i dont get from now , not used them in about 8 years i would say
UPDATE
That was at 3-25 p.m. on Friday.
It's now 1-55 a.m Sunday
Still no reply.
That was at 3-25 p.m. on Friday.
It's now 1-55 a.m Sunday
Still no reply.
UPDATE
That was at 3-25 p.m. on Friday.
It's now 4-25 p.m Sunday
49 hours
Still no reply.
That was at 3-25 p.m. on Friday.
It's now 4-25 p.m Sunday
49 hours
Still no reply.
give me a ring and tell me all about it .......
I'll even pretend to be my niece again
I'll even pretend to be my niece again
I had a grand stolen from my account took me 2 weeks to get a response . good lucj you will need it. Then a Director promised to call me back......and forgot!
Vicky's got 2 portraits in an exhibition next week ........... she's worried about the reviews from the critics.
Tell her to mention my name, and I don't like to be upset. 
I asked what was the matter ... she'd never worried about her knockers before.
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