Power Company problem

This is quite garbled and difficult to understand. You seem to have missed some important words. Also, WHO charges £210.00p/h? And who or what is the OS?

Naydam,

Apologies. Was in a rush. Took two year fixed deal out and monthly payment increased by utility to £250.00+ p/m about 3/4 way through no negotiation. Bills around £150.00 p/m should add.
Term ended April and didn't want new fixed term contract.
Utility cancelled my direct debit (without any consultation).
Unless an Ombudsman Case IMPOSSIBLE to get through to this utility.
So pigged off decided to change new provider from August.
My internet/login account showed me in credit by £1800.00 mid - April.I thought would be around that figure.
Nothing from north border utility. They simply don't respond to anything.
Complained, deadlock letter to OS who to be frank were mmmm ... not good.
Ombudsman asked them to settle up and send final bills. Utility sent bills.
Electricity shows small debit but gas £280.00 credit.
OS awarded me few quid so utility sent me a cheque for that minus few quid debit. Unbelievable. Customer Services didn't know I had a gas account.
Rang (finally spoke with somebody) today and they don't know what has happened to credit and WILL NOT pay me that back. Suggested it is being absorbed. Nothing in either statement that effect.
Suspect OS know this utility are in the doo doo.
I don't think utility have credited my account with everything I paid in (direct debits).
Utility are saying basically my energy bill for two months is £1500.00 but cannot or will not explain why. Figures in bills has no resemblance internet information. Bills are very difficult to understand.
Rang my Solicitors who asked if I was prepared to pay them £200.00 p/h for their services against what I thought was owed.
I simply cannnot explain to you how **** awful this utility are. **** useless.
What do I do?
Asked them for breakdown what paid in for time with them and what was billed but very much doubt they can and/or are prepared to provide that probably because their systems are fecked.
No old stuff left on my internet account. Were no paper bills. I was paying £250.00 p/m for dual fuel. Surely I don't owe them a tenner. £1800.00 in credit mid - April?
You can probably guess who these shysters are. Be very careful. Nobody answers anything. Nobody inputs meter readings.
Am quite happy to blow the grand I think they owe in the course of justice.

To be honest, your post is no more decipherable now than it was earlier.
Things like 'Bills around £150.00p/m should add' simply don't make sense. You need to understand that the reader doesn't have the inside information that is in your memory. The reader only knows what YOU tell him.

Anyway, I'm just about starting to get the gist of this problem, in spite of some slightly misleading/inaccurate information (I think).

I think as follows (please correct me if I am wrong): Your original 'Fixed Deal' at £250 per month Wasn't actually a fixed deal at all. You took out a two-year contract which fixed the cost-per-unit of your gas and electricity supply for two years. The number of units likely to be used was ESTIMATED and the amount of £250 was paid each month to cover these estimated costs. However, toward the latter end of the two-year term, it was realised that insufficient money had been set aside and so, an adjustment was made to the monthly payment increasing it to £400p/m. This was to ensure that the account would be in credit at the end of the two-year fixed rate contract, rather than presenting you with a huge bill upon termination.
This resulted in your electricity account be slightly in debit and your gas account being slightly more in credit. You were then reimbursed with this credit, after deduction of the money owed.

I would guess that the account was NEVER £1800 in credit...THAT figure was based upon the original estimate which would be arrived at by past/local information. The problem seems to have taken so long to surface because the figures weren't based upon the reality of the situation. You were using more power than they thought you would.
As for cancelling the direct debit: The two-year contract had ended. Any new contract would require setting up a new direct debit. You'd soon moan if they kept taking it out every month!


It DOES seem to be high but you can't grow good 'skunk' on the cheap. 

Scottish Power are k hunts