BT - anyone got a number I can call to actually talk to somebody

What's up Doc ?

Bang Head against Wall... Same results.

Try this one....0800 1114567.

that should get you through to Ireland.

You still have to go through all nonsense of selecting options, but at least you will be speaking to someone
who speaks English, albeit with an accent that makes them sound angry all the time!

The b******s have charged me for a plan I've never asked for and I want my money back !! I use them for basic line rental only and use 18185 to make calls.

one time I tried to report that the junction box outside my house was smashed up - never managed to locate a live human being I could report it too.

Take your 3 weeks annual holidsys and just hold on.
You might get answered.

Try e-mailing and ask them to pass on to the relevant department
.

general_tech_help@mailuk.custhelp.com

Have you tried talking to billing dept?.. LOL, Goodluck with that.

you cannot talk to anyone in bt, horrid company.
my best advice would be to try the live chat.....

doctor, have you got a twitter account ?

A dormant one MM.

or facebook, tweet them -  @btcare .

I guarantee it will take at least a year to sort this out.  BT are duplicitous and fraudulent.  I loathe them.  That they have the name "British" annoys the hell out of me.

On point, find their nearest office and go there.  Its the only way that works with them.  It will take about three visits.

Hate; despise and loathe them yet I am still with them!

If you change suppliers you are still stuck with BT line rental in any case.

The last time I had to call it was about my order for "Infinity".

They had given me an installation date, and said that some necessary equipment would be delivered, before that date.

Then I goy another letter giving an installation date prior to delivery of equipment!

But that is not the end of the issue!

They always write more than once. Firstly to me by my correct name which is the account name.
Then to Mr G. Gemma Gemma (surname).

I haven't a clue where they got the Gemma bit from as she hasn't lived here for seven flipping years.

My e=mail account that they use for correspondence is my name but they always write "Dear Miss G (surname)"!

So I had to call re my installation date and having run the gauntlet of selecting so many options that my head was spinning, and listening to some snooty woman telling me how much they cared I got through to "Elizabeth" biddly, biddly, biddly, biddly.......

First I had to tell her to slow down, then, again and again that I couldn't understand a word she was saying.

I asked if she could put me on to someone who speaks English and amazingly she did!

So now, at least we can understand each other.

She assured me that the installation would be fine (oh yeah) and that she would sort out the communication issues
and was doing it right there and then!

Well here we are two months later and I am still Mr G. Gemma Gemma........!

Effing shambolic, couldn't care less effing company, who are a willing, and supportive party to every nuisance, scam,
and rip off premium rate call that you ever have to deal with!

Sorry, I ranted there somewhat!

PHONE THE INDIAN PHONE  CALL CENTER UP FOR B T AND ASK FOR INTIAZ,HE WILL ASK YOU TO GET A SCREW DRIVER AND TAKE THE FACIA OFF THE B T PHONE SOCKET ,I THOUGHT I WAS ON A NEW PRANKSTER T V SHOW ,RUNNING UP AND DOWNSTAIRSWITH A SCREWDRIVER IN MY HAND

I SHOULDNT HAVE TO TALK TO AN INDIAN IN INDIA WHO TELLS ME TO GET A SCREWDRIVER ,WHEN IVE GOT A PROBLEM WITH MY COMPUTER ,I SHOULDNT HAVE TO KNOCK N MY NEIGHBOURS DOOR AND ASK TO BORROW A SCREW DRIVE RBECAUSE THERES A MAN FROM INDIA ON THE PHONE TO ME AND IVE NOT GOT GOT A SCREWDRIVER

I STARTED UNDIOG THE SCREWS LIKE HE SAID ,THEN MY MAM SAW ME AND TOLD ME TO LEAVE IT ALONE BEFORE I ELECTROCUTE MYSELF OR LOOSE THE SCREWS

SHE SAID DONT START MESSING ABOUT WITH THEPHONE SOCKET ,I NEED TO PHONE A TAXI TO TAKE ME TO BINGO

LOOSE THE SCREWS

YEP, SCREW DEFO LOST.