Can anyone help. I have not used Betfair for at least a year as lost money that I cannot afford. I have just received an e-mail saying that they are going to charge me for an inactive account!!!!!!!! unless I start using it again !!!!!!!! is there anything I can do as I think that this is totally irresponsible of Betfair !! I dont know how to cancel my account. Absoolutely disgusting and would never use them again !!
From 31 December 2010, we will begin charging you* a fee†^ (as indicated in the table below) per calendar month (“Inactive Account Fee”) if: # (a) there has been no log in or log out recorded on your Betfair account for thirteen consecutive months or more (i.e. no “Account Activity”); and # (b) the main licence wallet of your Betfair account± is in credit.
The Inactive Account Fee will be withdrawn from the main licence wallet of your Betfair account (your “Main Wallet”) on a monthly basis to the extent that the Main Wallet remains in credit and only for the period during which there remains no Account Activity after the initial thirteen month period has passed. If the Inactive Account Fee is due to be withdrawn from your account and the balance of your Main Wallet is less than €5 (or equivalent currency), the Inactive Account Fee shall comprise the remaining funds in your Main Wallet.
If at any time you engage in Account Activity after you have been subject to one or more Inactive Account Fee, we will reimburse you on request the amount charged, up to a maximum of six months’ Inactive Account Fee†.
For example: if your account is transacted in EUR, the last time you engaged in Account Activity was 28 February 2010, and your Main Wallet held funds of €25 as at 31 March 2011, then Betfair would charge its first Inactive Account Fee on or around 31 March 2011, and would continue to charge the Inactive Account Fee on a monthly basis thereafter. If you then placed a bet on 15 May 2011 and notified Betfair that you would like to be reimbursed, Betfair would reimburse you the €10 Inactive Account Fee imposed (€5 on 31 March and €5 on 30 April).
*Customers registered in Australia or New Zealand shall not be subject to the Inactive Account Fee. If your country of registration is outside the UK and you hold more than one Betfair account, you will only incur an Inactive Account Fee in respect of one account at any one time (meaning that you will never pay more than one Inactive Account Fee per month).
†If you are VAT registered and require a VAT invoice, this will be available on request from the Betfair Helpdesk.
^All charges quoted are inclusive of VAT.
±Funds in the Australian licence wallet, the Casino wallet and the Exchange Games wallet of your Betfair account shall not be affected by the Inactive Account Fee.
Currency in which Betfair account is transacted
Inactive Account Fee AUS
5 CAD
5 DKK
30 EUR
5 GBP(for customers whose country of registration is outside the UK)
4 GBP(for customers whose country of registration is the UK)
5 HKD
30 NOK
30 SEK
30 SGD
5 USD
5
Inactive Account FeesFrom 31 December 2010, we will begin charging you* a fee†^ (as indicated in the table below) per calendar month (“Inactive Account Fee”) if:# (a) there has been no log in or log out recorded on your Betfair account for thir
Ron Russian and Cow Pat new joiners as well on this thread so im guessing Betfair have sent these emails to people they know have duplicate accounts or something ?
Ron Russian and Cow Pat new joiners as well on this thread so im guessing Betfair have sent these emails to people they know have duplicate accounts or something ?