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I've been trying to pass betfairs KYC check recently for my AUS wallet so I can move funds back to my main wallet but everytime I send in my documents to them they send me the exact same email back to me stating they did not meet requirements but never tell me why. As far as I understand I have followed their instructions from the website perfectly!! It's the third time I;ve failed now so I'm getting really annoyed especially as I'm a long term customer and a few years ago they requested I send my passport to them for an identity check which I did and they were happy with it.
Has anyone else had such a problem?!?
Has anyone else had such a problem?!?
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Replies: 6
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are you in england?
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Ireland
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just a suggestion, but maybe you could reply to the email and ask why they were rejected?
may not add up to enough points, may not be clear copies - could be heaps of reasons |
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Was a long time ago , but i scanned passport, and added picture to word doc, and did same to both sides my debit card , and made them all fit on A4 page in word, sent it by e-mail and bobs your mums brother .
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they are perfect scans. it's just annoying because they're sending me the same email back and not being specific at all.
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get on the blower to them, probably get it sorted quicker that way
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