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took my daughters laptop back to currys today because the letter a had snapped off.laptop was bought in sept 09 and went back in nov 09 to have two other letters replaced that also had fallen off. geezer states that laptop must be sent back to dell to**and check and will take a minimum of 2 weeks again. so in the 6 months she's had the comp 1 month will have passed with it being in workshop. left the shop today explaining if they**this key and the same thing happens again i'm gonna be nowhere near as polite as i was today ( i wasn't polite anyway....narked this is the second time really!!!!!!)i have asked for a refund to but a different make of comp but from same shop
any thoughts??????
any thoughts??????
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Trading standards will say
Unleess something major problems occurs within 28 days
Of purchase
The supplier is ENTITLED to continue to
repair
:)
Unleess something major problems occurs within 28 days
Of purchase
The supplier is ENTITLED to continue to
repair
:)
not if you stand outside the shop with a placard saying you've been ripped off dont buy from here
In the usa a few unhappy customers have "accidently" put the automatic gear car into Reverse, crashed the windows then drove off.
SHOPPERS are wasting their money on extended warranties and should take retailers to court instead if electrical appliances break down within five years, according to experts.
Consumer groups have said British shoppers are throwing away up to £800m a year on expensive extended warranties, often unaware that they are already protected by the law.
The Scottish Consumer Council is about to launch a campaign encouraging pe
ople to take advantage of their statutory rights. By law, retailers can be forced to repair appliances if they malfunction within five years - the length of time most extended warranties last.
The move comes as profits from the sale of extended warranties are soaring in the UK. Shoppers already spend more than £800m on them each year, and the Office of Fair Trading (OFT) estimates the figure will rise to £1bn in just three years time. Their sale is currently being investigated by the government watchdog the Competition Commission.
Because of fierce competition on the high street, which forces shops to keep their prices down, retailers are instead aggressively promoting the sale of expensive extended warranties to boost their profits.
Last night, Graeme Millar, chairman of the Scottish Consumer Council, said it was planning a new leaflet campaign urging shoppers to know and use their rights.
He said: "The evidence is that extended warranties are not required. Your statutory rights should protect you, and you have to be steadfast and go through the process to invoke them. Some people might think that is too much hassle, but the process is clearly there for consumers to use.
"I would urge people to realise they already have legal rights which they can enforce against a retailer."
The Sale of Goods Act 1979 gives consumers the power to sue a retailer for damages up to five years after a product is bought if it breaks down during that time.
Millar said consumers should argue that it was reasonable to expect a major appliance not to break down within five years.
He added that in most cases retailers would back down and offer to repair the appliance rather than challenge a small claims procedure, which covers damages of up to £750.
Millar said: "If you threaten the retailer with the small claims court, that might produce a resolution without having to go through with an action."
A small claim costs £39 to bring. The consumer then has to hire an independent expert to assess if the damage was caused by a design or manufacturing fault. This can cost as little as £10. The retailer has to refund the costs if it loses the action.
Firms can successfully defend the action by arguing that the breakdown was caused by wear and tear or improper use. But trading standards officers believe modern appliances are now so durable that any fault in the first five years is likely to be caused by a manufacturing problem rather than heavy use.
Bill Cassie, chairman of the Society of Chief Officers of Trading Standards in Scotland, said: "If there is a genuine major fault in a major appliance, then I think the customer can take advantage of their legal rights and win an action."
Cassie urged consumers not to be afraid of using the law.
"Some people will be unhappy at the thought of standing up for themselves, but the small claims procedure is simple these days and there are all sorts of organisations that will help you through the process," he said.
When contacted by Scotland on Sunday, electrical goods manufacturers refused to disclose the expected life span of their products.
Nevertheless, most experts believe more than five years service, and in most cases far longer, should be expected from most major household domestic appliances such as washing machines, refrigerators and dishwashers.
At the John Lewis department store in Edinburgh, an employee explained that the firms insurance company, which sets the costs of its extended warranty schemes, estimates the average life span of refrigerators is 10 years. Washing machines should also last about 10 years, while the life span of dishwashers, which are more complex, can vary between five and 20 years.
John Lewis also offers a free five-year guarantee on televisions, which implies it believes the risk of breakdown is low.
Dr Ian Craighead, a senior lecturer in mechanical engineering at Strathclyde University, specialises in analysing mechanical failure in appliances.
Craighead estimated that the life span of a fridge is 10 years, and that of washing machines and dishwashers is about eight years. "Fridges are very simple," he said. "Washing machines and dishwashers are more complex, but still should be very reliable."
Craighead rejected claims that manufacturers deliberately use components they know will fail within a short period of time to force customers to spend more money buying another appliance.
He said: "It would be counter-productive. The consumer is not going to be enamoured of a brand, and buy the new model with improved features, if the last one broke down."
Last year, a report by the OFT found that the average washing machine and television should have a life span of eight years.
It also found that the average costs of a television repair and washing machine repair were £47 and £51 respectively. Extended warranties can cost up to £200 for five years. This suggests an appliance would have to malfunction four times to justify the warranty cost.
The OFT has also suggested most peoples household insurance would cover the cost of repairs to appliances.
But retailers have defended the practice of selling extended warranties.
Henrietta Whitsun-Jones, of the electrical chain Dixons, said: "Our warranties cover accidental damage as well as mechanical failure, and our customers want peace of mind.
"Many customers would rather pay for a warranty than risk incurring the inconvenience and cost of a small claims court with an uncertain outcome."
Briefing
THE practice of offering extended warranties on goods - even items such as kettles and irons - has been the subject of controversy for years, with concern focusing on the cost of these
Consumer groups have said British shoppers are throwing away up to £800m a year on expensive extended warranties, often unaware that they are already protected by the law.
The Scottish Consumer Council is about to launch a campaign encouraging pe
ople to take advantage of their statutory rights. By law, retailers can be forced to repair appliances if they malfunction within five years - the length of time most extended warranties last.
The move comes as profits from the sale of extended warranties are soaring in the UK. Shoppers already spend more than £800m on them each year, and the Office of Fair Trading (OFT) estimates the figure will rise to £1bn in just three years time. Their sale is currently being investigated by the government watchdog the Competition Commission.
Because of fierce competition on the high street, which forces shops to keep their prices down, retailers are instead aggressively promoting the sale of expensive extended warranties to boost their profits.
Last night, Graeme Millar, chairman of the Scottish Consumer Council, said it was planning a new leaflet campaign urging shoppers to know and use their rights.
He said: "The evidence is that extended warranties are not required. Your statutory rights should protect you, and you have to be steadfast and go through the process to invoke them. Some people might think that is too much hassle, but the process is clearly there for consumers to use.
"I would urge people to realise they already have legal rights which they can enforce against a retailer."
The Sale of Goods Act 1979 gives consumers the power to sue a retailer for damages up to five years after a product is bought if it breaks down during that time.
Millar said consumers should argue that it was reasonable to expect a major appliance not to break down within five years.
He added that in most cases retailers would back down and offer to repair the appliance rather than challenge a small claims procedure, which covers damages of up to £750.
Millar said: "If you threaten the retailer with the small claims court, that might produce a resolution without having to go through with an action."
A small claim costs £39 to bring. The consumer then has to hire an independent expert to assess if the damage was caused by a design or manufacturing fault. This can cost as little as £10. The retailer has to refund the costs if it loses the action.
Firms can successfully defend the action by arguing that the breakdown was caused by wear and tear or improper use. But trading standards officers believe modern appliances are now so durable that any fault in the first five years is likely to be caused by a manufacturing problem rather than heavy use.
Bill Cassie, chairman of the Society of Chief Officers of Trading Standards in Scotland, said: "If there is a genuine major fault in a major appliance, then I think the customer can take advantage of their legal rights and win an action."
Cassie urged consumers not to be afraid of using the law.
"Some people will be unhappy at the thought of standing up for themselves, but the small claims procedure is simple these days and there are all sorts of organisations that will help you through the process," he said.
When contacted by Scotland on Sunday, electrical goods manufacturers refused to disclose the expected life span of their products.
Nevertheless, most experts believe more than five years service, and in most cases far longer, should be expected from most major household domestic appliances such as washing machines, refrigerators and dishwashers.
At the John Lewis department store in Edinburgh, an employee explained that the firms insurance company, which sets the costs of its extended warranty schemes, estimates the average life span of refrigerators is 10 years. Washing machines should also last about 10 years, while the life span of dishwashers, which are more complex, can vary between five and 20 years.
John Lewis also offers a free five-year guarantee on televisions, which implies it believes the risk of breakdown is low.
Dr Ian Craighead, a senior lecturer in mechanical engineering at Strathclyde University, specialises in analysing mechanical failure in appliances.
Craighead estimated that the life span of a fridge is 10 years, and that of washing machines and dishwashers is about eight years. "Fridges are very simple," he said. "Washing machines and dishwashers are more complex, but still should be very reliable."
Craighead rejected claims that manufacturers deliberately use components they know will fail within a short period of time to force customers to spend more money buying another appliance.
He said: "It would be counter-productive. The consumer is not going to be enamoured of a brand, and buy the new model with improved features, if the last one broke down."
Last year, a report by the OFT found that the average washing machine and television should have a life span of eight years.
It also found that the average costs of a television repair and washing machine repair were £47 and £51 respectively. Extended warranties can cost up to £200 for five years. This suggests an appliance would have to malfunction four times to justify the warranty cost.
The OFT has also suggested most peoples household insurance would cover the cost of repairs to appliances.
But retailers have defended the practice of selling extended warranties.
Henrietta Whitsun-Jones, of the electrical chain Dixons, said: "Our warranties cover accidental damage as well as mechanical failure, and our customers want peace of mind.
"Many customers would rather pay for a warranty than risk incurring the inconvenience and cost of a small claims court with an uncertain outcome."
Briefing
THE practice of offering extended warranties on goods - even items such as kettles and irons - has been the subject of controversy for years, with concern focusing on the cost of these
Same thing happened to me after I had visited the Online GP about suspected laryngitis. My problems started when he asked me to open wide and say "AAAAAAAAAAAAAAAAAAAAAAAAAAAA".
I cn't believe it, it's hppned gin..............
I cn't believe it, it's hppned gin..............
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