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28 Jan 10
11:55
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Date Joined:
04 Apr 03
Just sent me a letter asking to increase my direct debit. Once again, fictional numbers created by a bean counter.
Shapeshifter: "What is my average usage over the year"
Eon: "83 pounds a year, sir"
Shapeshifter: "And what is my direct debit last month?"
Eon: "90 pounds a month, sir"
Shapeshifter: "My calculation with you are from July to June so will I owe you anything in June?"
Eon: random rheotoric....
Shapeshifter: "let me answer for you....no, I won't"
Eon: "You are correct, sir"
Shapeshifter: "so why did I get a letter today saying you are increasing my direct debit to £135.00?"
Eon: Random rheotoric on how they calculate it.
Shapeshifter: "I use a method called C A L C U L A T O R and D I V I D E by 12. I learnt it in grade school. I will pay you 90 a month."
Eon: "That has been changed back to 90, sir"
Make the call. take your total. divide by 12. Your window is based on a period. In my case, 1-July to 30-June. The calculation should be so you are at zero for the end of your period.
Shapeshifter: "What is my average usage over the year"
Eon: "83 pounds a year, sir"
Shapeshifter: "And what is my direct debit last month?"
Eon: "90 pounds a month, sir"
Shapeshifter: "My calculation with you are from July to June so will I owe you anything in June?"
Eon: random rheotoric....
Shapeshifter: "let me answer for you....no, I won't"
Eon: "You are correct, sir"
Shapeshifter: "so why did I get a letter today saying you are increasing my direct debit to £135.00?"
Eon: Random rheotoric on how they calculate it.
Shapeshifter: "I use a method called C A L C U L A T O R and D I V I D E by 12. I learnt it in grade school. I will pay you 90 a month."
Eon: "That has been changed back to 90, sir"
Make the call. take your total. divide by 12. Your window is based on a period. In my case, 1-July to 30-June. The calculation should be so you are at zero for the end of your period.
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