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Just before Christmas i took a Domestic One hour flight from Heathrow T5, when the Plane arrived 40 passengers luggage did Not.
BA Flew it up the next day, they hired Rico courier firm to Deliver it to the passengers, 4 days later Christmas eve my Bag has still Not been Delivered.
My insurance firm say go and spend up to £200 on essentials, i spend £166 but i incur the £50 excess fee.
I Ask BA to pay this £50 because of their`s and Rico`s incompetence, i recieved my bag after 8 Days!!!!!!!!!
Last night BA reply;
While I appreciate your reasons for asking, I'm afraid I cannot reimburse the Excess charges that you had to pay to your Insurance Company. I would, though, be glad to contribute towards the essentials that you had bought for the time you were left without your luggage.
I must also add that airlines have only limited liability when it comes to compensation for missing or damaged luggage, so it is standard practice for passengers to claim directly on their travel insurance policy. It speeds the claim along and avoids you having to deal with two companies at once.
I know that this delay with your luggage isnt what you expect from us. Thank you for letting us know about it and I hope my email assures you that this area is a high priority for us.
BA Flew it up the next day, they hired Rico courier firm to Deliver it to the passengers, 4 days later Christmas eve my Bag has still Not been Delivered.
My insurance firm say go and spend up to £200 on essentials, i spend £166 but i incur the £50 excess fee.
I Ask BA to pay this £50 because of their`s and Rico`s incompetence, i recieved my bag after 8 Days!!!!!!!!!
Last night BA reply;
While I appreciate your reasons for asking, I'm afraid I cannot reimburse the Excess charges that you had to pay to your Insurance Company. I would, though, be glad to contribute towards the essentials that you had bought for the time you were left without your luggage.
I must also add that airlines have only limited liability when it comes to compensation for missing or damaged luggage, so it is standard practice for passengers to claim directly on their travel insurance policy. It speeds the claim along and avoids you having to deal with two companies at once.
I know that this delay with your luggage isnt what you expect from us. Thank you for letting us know about it and I hope my email assures you that this area is a high priority for us.
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They said they would contribute. What's the problem?
Seems fair enough from BA IMO !
Get off your high horse !
Get off your high horse !
I Was flying for a Holiday with family, my Trousers, Shirts, Toiletries, Chrismas cards and some small presents were in my bag.
I Dont expect anyone to Wear the clothes they travelled in for 8 days.
£166 = a 2 piece suit (Burton), 2 shirts (M&S), toiletries(Boots), and £15 of phone calls i made, they got off lightly i was looking for some shoes!!!!!.
I Dont expect anyone to Wear the clothes they travelled in for 8 days.
£166 = a 2 piece suit (Burton), 2 shirts (M&S), toiletries(Boots), and £15 of phone calls i made, they got off lightly i was looking for some shoes!!!!!.
Do you get to keep these essentials you bought? If so, you're up on the deal.
£166 = a 2 piece suit (Burton)
You could have got a £20 from Matalan.
If I was BA I tell you to F.....ly Off
You could have got a £20 from Matalan.
If I was BA I tell you to F.....ly Off
....I know that this delay with your luggage isnt what you expect from us....
Correct - it's usually never seen again!
Correct - it's usually never seen again!
MRGRUMPY1 12 Jan 09:52
They said they would contribute. What's the problem?
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Its the first insurance claim i have ever made in my Life, caused by BA, they are under a contract surley to transport me and my Luggage.
I did not complain that both flights were Late, over 2 hours one way and 4 hours the other, for a one hour flight!!
They said they would contribute. What's the problem?
--------------------------------------
Its the first insurance claim i have ever made in my Life, caused by BA, they are under a contract surley to transport me and my Luggage.
I did not complain that both flights were Late, over 2 hours one way and 4 hours the other, for a one hour flight!!
Dimitrios 12 Jan 09:58
£166 = a 2 piece suit (Burton)
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£166 = That was for the Whole Claim
£166 = a 2 piece suit (Burton)
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£166 = That was for the Whole Claim
fwiw, although I don't think you've had the worst of deals here.
BA is yet another example of a dreadful (large) company which shouldn't be dealt with imo.
If you get the chance to read, 'Penguins stopped play' by the late Harry Thompson, you'll probably never use BA.
BA is yet another example of a dreadful (large) company which shouldn't be dealt with imo.
If you get the chance to read, 'Penguins stopped play' by the late Harry Thompson, you'll probably never use BA.
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