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EmmSixteen

25 Jun 13 16:55

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Date Joined: 03 Oct 06

| Topic/replies: 4 | Blogger: EmmSixteen's blog

I've just updated my Betfair iPhone app to version 3.3 and now no prices are showing in any of the markets; the ladder is bare, back and lay. I've deleted and reinstalled the app to no avail. Anybody else having this problem? It goes without saying that the previous version worked fine. Is this a bug or just an altered setting? I have an iPhone 4, iOS 6.1.3, if that makes a difference.

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Report cedarmaster • June 25, 2013 8:11 PM BST

same on iphone 4s

Report Barney Rock • June 25, 2013 11:40 PM BST

Any update on this having this problem as well. Working fine this morning updated Betfair app and now the same problem as above. Message appearing "Application KEY and/or SECRET not set properly, please insert your application key from http://go.urbanairship.com into your Airshipconfig.plist file" any ideas ?

Report Betfair Customer Services • June 26, 2013 1:10 PM BST

I can confirm a fix was rolled out over night for this issue. You should have been prompted to update the application on your phone today. Alternatively if you uninstall the application, you will be able to download the new working Exchange application..

Apologies for the inconvenience.

Regards

BCS

Report rgc123 • June 29, 2013 12:33 PM BST

Did the uninstall and downloaded new app still not getting prices??????

Report macker1 • July 12, 2013 7:14 PM BST

i still have same problem, no back or lay prices, market depth etc

Report johnn • July 16, 2013 10:08 AM BST

Same here. Trying to back Al Kazeem whilst on the Dingle peninsula last week

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