Beyond a joke

Hi Rugby,

It's a shame to hear you're having such problems... and I agree that these problems are also being experienced by some other customers. However, it's worth noting that the apps work perfectly fine for the vast majority of customers - hundreds of thousands of them.

Obviously this is no consolation to you though. Problems can stem from a number of places... it would help if you could give me a couple of pieces of information:
- What phone are you using?
- Which product are you trying to use (aside from touch.betfair.com)?
- Where are you located?
- Which network are you on? (sometimes the problems can stem from the operator and are nothing to do with Betfair)

Sorry again and thanks for your patience - hopefully i'll be able to help.
BF Mobile

What phone are you using? Iphone4
- Which product are you trying to use (aside from touch.betfair.com)? Your betfair app and betfair mate
- Where are you located? Yorkshire
- Which network are you on? (sometimes the problems can stem from the operator and are nothing to do with Betfair) Orange

There are your answers, nothing complicated, it's just unreal how you have no answers, everytime I email they tell me to try different things and I am very techie and some suggestions like change your password are just beyond clueless. Again I repeat every other gambling app works totally fine, inc spread firms, sporting, spreadex, high street firms, not a single issue, no location, network or phones issues. I build websites and run a hosting company and not once have I not been able to sort a problem out, ever.

On to you.............

Just to add, if it is my location in Yorkshire, that would be over a million with the same problem, can't be location

Network, if it was oranage again the figures would be many thousands and a quick call to Orange would solve it, but it can't be this as every single other app works, so that again would fall back to your app.

Can't be the phone as this iphone is pretty much what it was built for

So all questions are irrelevant, one person experiencing problems is more than enough. Don't fool yourself this is a small problem, people who sctually complain or leave reviews just scratch the surface. How your team can'r figure out or research why these problems occur is truly beyond me.

Thanks Rugby,

I'll pass this information on to the team that work on the product. It may be the case that they have some additional questions so thanks for your patience.

Thanks,
BF Mobile

?????? I really don't get your response, surely to god they already know about the problems, people keep telling you over and over again, so you are telling me that they just so far have ignored the repeated problems.

I still can't understand how they have no idea what causes both problems? It is beyond belief that they can't understand/figure out why these 2 seperate problems happen. People on this forum have more ideas and have figured out certain solutions themselves.

why they have not even attempted to fix them? As you have stated it is a big problem with many complaints, this comes from around 10% of people who use the forum or leave feedbcak on apps, most don't, so the problem will be massive, yet it seems of no concern. Any other compmay would make it a priority and it would be solved within no time.

Your last point that they may need to ask me more questions? Jesus christ I have no invented the app or iphone, I have told you all I know and what network I am using, there is nothing else to know.

Again I will repeat as it does not seem to sink in, not one other app gives me any problem at all, if they can figure it out and as you know are built mostly by outside developers, who the hell is your so called team? All bugs are fixed on other apps once it is made clear from feedback they are there, just ASK why these problems are occuring, it's easy and fix them.

I wont hold my breath this will ever get resolved, it really does not seem to be important as long as some people can use it, it's unreal tbf

As expected a generic reply to tell your bosses "I am active on the forum chaps" actually hit a problem and you have no idea, just reply to them that's happy, it's far easier hey

Ban me, do what you want, I could not care less, just a useless set of idiots who could not care less