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We want to share an important update with our Betfair Community users.

Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.

Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.

To share your feedback and experience, visit: https://support.betfair.com/app/home

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blessyou
23 Aug 11 06:19
Joined:
Date Joined: 21 Jun 10
| Topic/replies: 27 | Blogger: blessyou's blog
I'm trying to access betfair website from BB Bold 9780 (OS 6).

At first, I hope to have the desktop version, same display with laptop.
But then, I'm directed to mobile.betfair.com, which I may download betfair application or use lite version.

While the lite is too simple, I download the application.
Download and installation successfull.

But when I run the application, it keeps telling me Error-27 (network failure).
(before there's notification that the application has no signature, I choose Yes to trust/allow, and then error 27 occurs)

What should I do?

Thank you.
Pause • Switch to Standard View [Help] Blackberry 9780 cannot access...
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Report BetfairMobile • August 23, 2011 11:52 AM BST
Hi there blessyou,

It sounds like your APN settings are not correct. Please follow this link and you should be able to find a solution:

http://betfair-en.custhelp.com/app/answers/detail/a_id/8783/session/L3RpbWUvMTMxNDA5NjcwMS9zaWQvWFRtZzdmQ2s%3D/p/105/

Thanks,
BF Mobile
Report blessyou • August 24, 2011 4:01 AM BST
@BetfairMobile

I have read that FAQ before.

But, there's no "Advanced Options" to set TCP/IP in my Options menu (Bold 9780 / Onyx2).

What should I do?

Thanks for replying.
Report BetfairMobile • August 24, 2011 9:13 AM BST
Interesting... It should be in Options -> Device -> Advanced System Settings -> TCP IP.
If it's not there then i suggest you call your service provider and ask how you can change your APN settings.

I hope this helps,
BF Mobile
Report blessyou • August 24, 2011 3:18 PM BST
It works..

Thank you, BetfairMobile.
U really help :)
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