Australian
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Just wondering if anybody is in the know about what we as customers are legally obliged to detail about our personal lives to these corporate scum:
Here is what they are requesting.....
Sportingbet has legal obligations which require additional information to ensure that Sportingbet is aware of the beneficial ownership of betting accounts.
In accordance with the Sportingbet’s Rules, we request that you complete and sign the attached Statutory Declaration, and have it signed by an authorised witness, as to the bona fides of your betting account and return the completed Statutory Declaration to us.
Completion of Statutory Declaration
To complete the Statutory Declaration:
(a) Include your name, address and occupation, where noted on the Statutory Declaration
(b) Paragraph 1 - include your Sportingbet PIN;
(c) Paragraph 3 provide details as to whether you operate your betting account for yourself only, or for and on behalf of someone else (being other persons or entities).
(d) Paragraph 4 – includes certified copies of your identification Documents* and mark those certified copies with the letter “A”;
*Identification Documents to be either:
· Certified copy of current drivers licence showing address, photo and date of birth; or
· Certified copy of passport and certified copy of local government or a utility provider statement within the preceding three months (showing your name and current address).
(e) Paragraph 5 - include your occupation;
(f) Paragraph 6- include details of how you are funding your betting account – you may select one or more of the options (a), (b) or (c) and insert the relevant details requested;
(g) Paragraph 7 – include certified copies of the evidence of the source of funds deposited to your Sportingbet betting account and mark those certified copies with the letter “B”;
(h) Paragraph 8 - include certified copies of your last three (3) tax returns and mark those certified copies with the letter “C” ;
(i) Paragraph 9 -include certified copies of your last three (3) tax assessments and mark those certified copies with the letter “D”;
(j) Paragraph 10 - include certified copies of documents evidencing your income (eg. your last three (3) employee pay slips) and mark those certified copies with the letter “E”.
(k) Paragraph 11 – provide a printout of the IP address(es) for the computer(s) used to operate your Betting Account mark the copies with the letter “F”
(l) Paragraph 12 – provide details of the mobile phone numbers used to operate your Betting Account;
(m) Paragraph 13 – provide certified copies of the most recent mobile phone number account for the mobile phones used to operate your Betting Account and mark the copies with the letter “G”;
Where a certified copy of a document is required to be attached to the Statutory Declaration, as mentioned above, you will need to have those documents certified by a Justice of the Peace, Solicitor or Commissioner for Declarations. The certifier should state the following on the documents:
“I certify that this copy is a true copy of the original document that I have sighted.”
The Certifier should then sign and date the documents and include:
- Full Name
- Address
- Work and Mobile number
- Capacity of Certification (Justice of the Peace, Solicitor or Commission for Declarations)
The Statutory Declaration must be signed by you in the presence of a Justice of the Peace, Solicitor or a person whose occupation is mentioned on the list attached to the Statutory Declaration form.
Please note that a person who intentionally makes a false statement in a statutory declaration is guilty of an offence, the punishment for which is imprisonment.
Suspension of Account
Please note that your account has been temporarily suspended in accordance with the Sportingbet Rules until such time as your properly completed Statutory Declaration has been received by us and we are satisfied with the contents of the Statutory Declaration.
We may need to request you provide us with further information and documentation, before we reactivate our account.
Return of Statutory Declaration to Sportingbet
Your fully completed and signed Statutory Declaration (including all duly certified annexure documents) should be mailed to:
Sportingbet Australia
PO Box 700
PARAP NT 0804
We are unable to accept emailed or faxed versions of the Statutory Declaration.
If you have any queries in relation to this process, please do not hesitate to contact us.
ID Compliance Department
Internet Cashier
So. They have suspended my betting account until they have received the following.
My :
Name,
Address,
All phone numbers,
Last 3 tax returns,
Empoloyers name,
Employers phone number,
Employers address,
or my ABN,
Copies of all my phone records,
Occupation,
Proof of where any deposits come from...
Now:
Wagering operators are not to take actions such as closing a punter’s accounts, refusing to open a punter’s account or placing restrictions on a punter’s account solely to avoid complying with the minimum bet limit conditions. However, wagering operators are still able to take such actions for legitimate reasons including undisclosed bowlers (persons betting on behalf of other persons), responsible gambling, fraudulent activity, money-laundering and other integrity related reasons such as the punter being warned off or disqualified.
Given that they need to provide proof that I fit into a category that allows them to suspend my account, I fail to see how this is a legal requirement for me to hand over details of everything I have done in the last half a decade, just so I can get bet on at fraudulent odds 25% below what is advertised?
We are talking about a document, solely about me, that will entail about 25 pages or so of information about me, for the privelege of betting with them? Who the fcuk do they think they are?
Given that my account with them is about 8 years old or so, I have used the same phone number with them for the majority of that time, possibly 2 phone numbers in that time frame, there is no legal reason that I should be forced to provide them with siht.
The way I see it, they have to provide me with a detailed statement of declaration proving why they have cancelled my account, and on what grounds.
Sure they have the right to ask I guess, but surely I am well within my rights to tell them to fcuk right off and see you for NSW racing?
Here is what they are requesting.....
Sportingbet has legal obligations which require additional information to ensure that Sportingbet is aware of the beneficial ownership of betting accounts.
In accordance with the Sportingbet’s Rules, we request that you complete and sign the attached Statutory Declaration, and have it signed by an authorised witness, as to the bona fides of your betting account and return the completed Statutory Declaration to us.
Completion of Statutory Declaration
To complete the Statutory Declaration:
(a) Include your name, address and occupation, where noted on the Statutory Declaration
(b) Paragraph 1 - include your Sportingbet PIN;
(c) Paragraph 3 provide details as to whether you operate your betting account for yourself only, or for and on behalf of someone else (being other persons or entities).
(d) Paragraph 4 – includes certified copies of your identification Documents* and mark those certified copies with the letter “A”;
*Identification Documents to be either:
· Certified copy of current drivers licence showing address, photo and date of birth; or
· Certified copy of passport and certified copy of local government or a utility provider statement within the preceding three months (showing your name and current address).
(e) Paragraph 5 - include your occupation;
(f) Paragraph 6- include details of how you are funding your betting account – you may select one or more of the options (a), (b) or (c) and insert the relevant details requested;
(g) Paragraph 7 – include certified copies of the evidence of the source of funds deposited to your Sportingbet betting account and mark those certified copies with the letter “B”;
(h) Paragraph 8 - include certified copies of your last three (3) tax returns and mark those certified copies with the letter “C” ;
(i) Paragraph 9 -include certified copies of your last three (3) tax assessments and mark those certified copies with the letter “D”;
(j) Paragraph 10 - include certified copies of documents evidencing your income (eg. your last three (3) employee pay slips) and mark those certified copies with the letter “E”.
(k) Paragraph 11 – provide a printout of the IP address(es) for the computer(s) used to operate your Betting Account mark the copies with the letter “F”
(l) Paragraph 12 – provide details of the mobile phone numbers used to operate your Betting Account;
(m) Paragraph 13 – provide certified copies of the most recent mobile phone number account for the mobile phones used to operate your Betting Account and mark the copies with the letter “G”;
Where a certified copy of a document is required to be attached to the Statutory Declaration, as mentioned above, you will need to have those documents certified by a Justice of the Peace, Solicitor or Commissioner for Declarations. The certifier should state the following on the documents:
“I certify that this copy is a true copy of the original document that I have sighted.”
The Certifier should then sign and date the documents and include:
- Full Name
- Address
- Work and Mobile number
- Capacity of Certification (Justice of the Peace, Solicitor or Commission for Declarations)
The Statutory Declaration must be signed by you in the presence of a Justice of the Peace, Solicitor or a person whose occupation is mentioned on the list attached to the Statutory Declaration form.
Please note that a person who intentionally makes a false statement in a statutory declaration is guilty of an offence, the punishment for which is imprisonment.
Suspension of Account
Please note that your account has been temporarily suspended in accordance with the Sportingbet Rules until such time as your properly completed Statutory Declaration has been received by us and we are satisfied with the contents of the Statutory Declaration.
We may need to request you provide us with further information and documentation, before we reactivate our account.
Return of Statutory Declaration to Sportingbet
Your fully completed and signed Statutory Declaration (including all duly certified annexure documents) should be mailed to:
Sportingbet Australia
PO Box 700
PARAP NT 0804
We are unable to accept emailed or faxed versions of the Statutory Declaration.
If you have any queries in relation to this process, please do not hesitate to contact us.
ID Compliance Department
Internet Cashier
So. They have suspended my betting account until they have received the following.
My :
Name,
Address,
All phone numbers,
Last 3 tax returns,
Empoloyers name,
Employers phone number,
Employers address,
or my ABN,
Copies of all my phone records,
Occupation,
Proof of where any deposits come from...
Now:
Wagering operators are not to take actions such as closing a punter’s accounts, refusing to open a punter’s account or placing restrictions on a punter’s account solely to avoid complying with the minimum bet limit conditions. However, wagering operators are still able to take such actions for legitimate reasons including undisclosed bowlers (persons betting on behalf of other persons), responsible gambling, fraudulent activity, money-laundering and other integrity related reasons such as the punter being warned off or disqualified.
Given that they need to provide proof that I fit into a category that allows them to suspend my account, I fail to see how this is a legal requirement for me to hand over details of everything I have done in the last half a decade, just so I can get bet on at fraudulent odds 25% below what is advertised?
We are talking about a document, solely about me, that will entail about 25 pages or so of information about me, for the privelege of betting with them? Who the fcuk do they think they are?
Given that my account with them is about 8 years old or so, I have used the same phone number with them for the majority of that time, possibly 2 phone numbers in that time frame, there is no legal reason that I should be forced to provide them with siht.
The way I see it, they have to provide me with a detailed statement of declaration proving why they have cancelled my account, and on what grounds.
Sure they have the right to ask I guess, but surely I am well within my rights to tell them to fcuk right off and see you for NSW racing?
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Replies: 55
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tell them to shove it..........................ffs last 3 tax returns, r they kidding themselves
I would say this info is by far unreasonable |
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Will be telling them to shove it for sure. It is just downright rude to even ask for information like that. None of their fcuking business.
I hope they send this out to everybody they had already banned, because that is above and beyond reasonable treatment of customers, and something like this would be far more likely to get the ****s shut down than not letting people on for a bet. In a little bit of shock they actually have the nerve to ask tbh... Won't be providing them with siht. Will see them in court before that happens. I know I certainly haven't agreed to any new terms and conditions and by adding in NOTE: If the account activity meets certain levels in the future, SBA may be required to obtain additional information. Information about any additional requirements will be advised if/when it is required but may include certified copies of information previously supplied to Sportingbet. Failure to supply such additional information may result in the Sportingbet Australia account being suspended. *Some account holders will be asked to provide identification before 90 days, this is at the discretion of the ID Compliance Department. because are too gutless to be real bookmakers, certainly doesn't mean they are being lawful. |
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100 point check, is all that is needed and required by all state bodies.
so this is their way of getting around the betting limits and regulations placed on them by Racing NSW, email this request to all the newspapers and racing bodies, radio stations and tv stations, they should be named and shamed. ffs this industry has gone down hill since all the Aussie bookies sold out |
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All that will happen, is they will determine if they think you can afford to bet the way you do, on certain accounts, and if they determine you can't, call you a bowler account, and then be inside the NSW rules of the their license, except of course for the obvious that it doesn't matter a fcuk if they determine you can or can't afford it. If they determine you can't, then I report them for not providing me with the relevant support for my problem that they have ascertained I have, and if they suggest I must be a bowler account, then I point them to the terms and conditions where they state straight up that on acceptance of the T+Cs, I agreed that I am solely responsible for any bets placed in my account, regardless of who makes them.
Will request a life account statement from them tomorrow. If that shows the account in profit, they have no reason to ask a single question about how the account is funded because the simple answer is it is funded from money won from them. I very much doubt they will have an 8 year account statement for me though. Anybody else previously banned receiving anything like this? I am assuming everybody is? |
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contact the accc and if they can't help they should be able to point you in the right direction. I would contact your mp and the federal sports minster and gaming minister (which minsiter is responsible) and inform them of this absurd request and tell them to get off their fat arses and make these bastards comply to australian ethical methods of doing business and if they don't then they can kiss their license good bye. Its about time the federal government stepped up, surely they must realise that they're missing put on a huge income source and force these priicks to be licensed federally. How hard can it be to offer the NT more money than they're getting from the corporates in return for them changing their legislation and forcing them to be licensed nationally in order to operate.
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Looks a few others getting around Twitter also...
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i guess they can ask for whatever they want, up to you if you give it to them but there's no way i would
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What's a tax return?
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Even if you did all they asked they'd just add further conditions until they find one you can't satisfy.
So, BJT they're not interested in: All that will happen, is they will determine if they think you can afford to bet the way you do, on certain accounts, and if they determine you can't, call you a bowler account, and then be inside the NSW rules of the their license, except of course for the obvious that it doesn't matter a fcuk if they determine you can or can't afford it. Their only interest is in banning you. |
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quite bizarre BJT fk me
if they are 'pretending' to be socially concerned then surely the ONLY accounts they should be suspending & requesting this information from are ... LOSING ACCOUNTS their own statement re concern of where a/c funding comes from should be the losing accounts so by their own standards thay by now have temporarily closed the accounts of EVERY customer that has been PROFITABLE for them  |
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surely no one has that right UNLESS they are a lender - house loan etc, these guys are not lenders ffs
THEY HAVE ZERO RIGHT to have this info IMO...absolute fkn disgraceful conbuct on top of the odds trimming! an embarrassment to the industry |
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Even when going for loans I have never been asked to provide tax returns. Unreal.
For someone who is not an expert on horse racing, can someone please explain what the relevance of NSW racing is here? |
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they are liars .. in the sense that their business model is not open & competitive to all comers ... they are not bookmakers
you should only need to sign one statement after a 100 point check and that is .. you are betting on behalf of ... yourself and yourself alone ... (ie the name on the a/c) anything after that is them being shifty cnnnnts RNSW had one idea in mind thru all this ... and it wasn't for the punter RNSW hoped to use "the punter's plight" to force their business model onto the corps to extract greater revenue but the bottom line is ... (successful) punters still being screwed |
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Just write to them and say you have made a business decision to close their account and the decision is final. Wish them well for the future, and express some regret.
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Would love to hear your reasoning on why you believe it is your right to request anything of the sort.
If you feel you have proof of some sort of wrongdoing, then please let me know in reasonable time. Holding my money ransom to prove some sort of imbecile point that you are above racing, and above punters, really won't get you very far. I understand you paid 400 million too much for the business, so not sure why you feel the need to try and prove you are smarter than anybody. I have placed about 5 bets in the last 2 months, so really, asking for me to prove how I am funding my account is quite ridiculous. Apart from the fact that my financial position is really none of your business, the account is nearly a decade old, and considering the lengths you go to to ban me from betting, suggests that it is you guys funding my account. so why in hell would you believe it is your right to request my income/employer details for nearly half a decade? Did I miss something and I accidentally applied for credit with you? I don't believe so. Are you a bank considering my loan application? I don't believe so. Are you the tax man auditing me? I don't believe so. Fact is, you are a service of the racing industry, providing a service for the customers to have somewhere to bet. And failing miserably. If you spent 5% the money on learning how to run a decent book, rather than how to rort your customers and hold their money for ransom, then maybe you would get your 700 million back a little quicker, and maybe even be a respected bookmaker rather than living off the misinformed that can't afford to lose what they do to you anyway. Please provide me with a valid reason as to why you have suspended my account. At your discretion does not cut it and directly contravenes your licensing conditions, again, along with the fraudulent prices you offer some customers, once again at "your discretion". Would also appreciate you pointing me in the direction of the laws you are referring to, and what power exactly that gives you. The terms and conditions, ie our agreement made what opening the account, did not include your little asterisk, and stated clearly that any bet placed in my account was my responsibility regardless of who placed the bet. Not that I have ever placed a bet for anybody else, or allowed anybody to use my account anyway. And by reasonable time, considering you have blocked phone conversations from your contact method, suggest you will be right onto this email and provide this for me by close of business today. And by close of business, I mean once your customer service? people knock off for their shift. Thanking you in advance, |
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junior that is ezactly what they want you to do!! obviously the accounts chosen by them don't fit their criteria and with RNSW obligations they wont to make it tough and know 9/10 wont give any such info!
fk'em they need to be betting the limits plus not entitled to trim the odds nor the BS above |
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awesome email Blowie!!
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fed members need to be onto this imo..hang on NICK XENOPHON loves this stuff
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Is this a new betting account and if so was identification satisfied online or by certified documents before betting commenced . If an old account was identification verified when the account was open. There is no legal responsibility to supply the information required - they can request copies of bank statements showing the deposits made and if the account is in your name there is no issue . Have they given you the option of closing the betting account and obtain a refund of the balance . This would appear the best option as you very rarely win disputes with these bookmakers. Good case to involve media
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Account was opened on 01/03/2008 and has had around 250k withdrawn from it (near as much deposited into it to be fair), all through 1 bank account held in my name.
Yes, the account has met with everything, and was closed down for fixed odds racing country first, then metro, and has mainly been a sports betting account for the majority of the time held. ID must be done within 90 days. The account was inactive for 27 days before my first deposit, and the first withdrawal was made 14 days after the first deposit. That can only happen on a verified account. Either way, the account is in profit, so to ask who is funding it, is ridiculous. It was funded 6.5 years ago, nobody apart from them have been funding it since. Tax returns aren't going to prove anything for the last 3 years. Really, they should be asking who funded it 6.5 years ago if they have reason to believe it wasn't me, as an account in profit doesn't need to be funded, it has a life of its own. Only accounts that are losing money need to be funded, and I guarantee they aren't asking siht on the accounts that are actually getting funded. That is their lifeblood. |
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Under privacy leglislation I would suggest that this firm is totally out of order. I have found with these bookmakers that the best way is to have them explain their authority to request this information - don't get on the front foot as they are fishing and have no authority to request copies of tax returns and assessments and copies of pay slips. I see you have sent an email so wait for a response and send another email if necessary. A solicitor will take them apart but again I would go for a refund of the accoount as legal fees do mount up very quickly. You are lucky you are not dealing with any bookmaker registered in Norfolk Island
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You guys are lucky these issues are even being discussed over there.
In the UK the NSW rules do not apply. I can only get a couple of quid on NSW racing. The corporates that have taken over your firms have run rings round racing and lawmakers here for decades. Their business model is to offer lots of free bets to reel in punters. Then filter out the people who might win from the big losers and cut the potential winners to nothing. They are then left just with the big losers to milk. Now the UK government has banned foreign bookmakers from taking bets off people living the UK so are options are running out fast. |
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excellent response bjt
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The Complaint must be submitted within 14 days of the date of the incident the subject of the complaint. For example, from the date the bet was rejected, the date of the account closure or the rejection of the opening/reopening of an account.
Formal complaint procedure- http://www.racingnsw.com.au/default.aspx?s=article-display&id=16259 Nor sure if previously referred to.  |
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As others have said they want the account closed - they know the NSW rules mean they aren't allowed to close it just because you're winning so instead they'll make you reveal a whole heap of stuff that most wouldn't and if you don't they close the account because of that instead
Interesting move on their part - can't be good publicity if it gets out more broadly |
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On another note, today I can log into my account. I guess they understood that by breaking my terms and conditions requiring the information to be sent to me by close of business yesterday that they missed the boat?
Or maybe RNSW got straight onto them and told them they wouldn't stuff around with something that serious, and scared them? Still offering me fraudulent prices, but am in the account. |
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Great that it is settled but as you were aware you were never in trouble as the law was totally on your side . I would have loved to see under what laws or legislation they were going to use to obtain the tax information. If it causes further issues just post.
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It will never be settled unless Racing NSW hook into these cowboys. And other states need to come on board. But again, they probably won't bother, unless NSW get closer to their goal.
And I couldn't give a siht if they are doing it for the punters, or to increase liquidity. My getting on is a byproduct of them increasing their liquidity, so all good to me. And at the same time, I am unaware if I am able to put a bet on or not. The odds on offer aren't worth spitting on in my account, so be a while til I can find out. |
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This is obscene. Under what law can they suspend your account until you provide them with a thousand things from mammoth tusks to dodo feathers and STILL say 'We may need to request you provide us with further information and documentation, before we reactivate our account.'?
I am currently trying to withdraw a decent sum from them and out of nowhere they come up with additional forms I have to fill in. Everything gets rejected. I have faxed them documents several times that they claim not to have received. It's been going on for weeks. Stall, stall, stall, divert and hope you die seems to be their standard operating procedure. Publicise this. Let people know they are asking for THIRTEEN different pieces of information including tax returns and payslips. BJTs facebook page seems a suitable place to start. It's illegal and immoral. |
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Khan, are you dealing with Betjack ? Any excuse not to pay you, is how they operate, hoping you keeping betting and have a bad run.
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Castiron....pretty sure Khan is talking about SB or CB (powered by WH...lol)
anyone betting with BJ needs help |
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Betjack - Smh article
http://www.smh.com.au/sport/horseracing/racing-authorities-investigate-offshore-bookmaker-betjack-over-alleged-unpaid-winnings-20140911-10fdxv.html |
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So join up to the facebook group and post it. It is about getting weight of numbers with complaints, not just lots of complaints from few.
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It's Sportingbet who d!cked me around for ages.
Ideally this would go viral. Post a heading: "Sportingbet took my money and refused to give it back until I filled in 13 forms, gave them my tax returns, payslips, passport and mobile phone records and got 6 stat decs signed. And even then they reserved the right to ask for more stuff." Then have the text of the email. That's it. Keep it as simple as possible like that and plenty of people will justifiably be outraged and share it. If you include too much info people stop reading. |
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Yes but it isn't about lots of people sharing one persons story. It is about a lot of people having it in common.
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"Lots of people know what to do, but few people actually do what they know. Knowing is not enough! You must take action.
 "....Tony RobbinsWD BJT for taking action!! Yes but it isn't about lots of people sharing one persons story. It is about a lot of people having it in common. You inspired the philosopher in me ... |
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doubt much will happen, the ordinary joe just couldn't see the point. bit like smokers jumping up and down about the price of cigs.
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