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Racing NSW Board Acts To Give Punters A Fair Go

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Replies: 255
By:
wombleoz
When: 14 Aug 14 22:51
Key point is why should bookies on course have to bet to lose a set amount to all comers and those online not?

I don't often give credit to PVL, because he usually doesn't deserve it, but he gets it for this move - September 1 will be fascinating

I hope everyone that's been banned are brushing up on their Coffs Harbour form Happy
By:
BJT
When: 31 Aug 14 10:50
Bumpity Bump.  All got your screen video capture programs ready for tomorrow as evidence of these scum corps rejecting all and sundry?
By:
frog2
When: 31 Aug 14 14:58
sportsbet have prices up for Grafton. Everyone getting bets on to win $1000 ok?
By:
Lets Elope
When: 31 Aug 14 15:16
I am waiting for the wednesday mid week should have a special there  so 365 better let me on for more than the $1 something I can currently get on for.
By:
Dark....Target
When: 31 Aug 14 15:33
Sportsbet you will be fine, nothing will change with 365
By:
Lets Elope
When: 31 Aug 14 16:24
It applies to everyone DT so why should they be any different???
By:
wombleoz
When: 31 Aug 14 23:08
They even moved the meeting from Coffs Harbour to Grafton so you guys can get on - will be fascinating to see how it plays out
By:
The Bricklayer
When: 01 Sep 14 01:26
When I tried to have a bet on an 11.00 chance on Grafton Race 1 today with SportsBet, my maximum bet was $10. After a phone call to SportsBet, my maximum bet is now $100.

Good to see SportsBet being a good corporate citizen.
By:
The Bricklayer
When: 01 Sep 14 02:17
Bet365 are now betting me to won $1000 on all races at Grafton, but betting me virtually nothing on Wodonga races

Good to see Bet365 being a good corporate citizen.
By:
rocky11
When: 01 Sep 14 02:35
Wouldn't it be really amusing if the Corporates found by taking bigger bets they were pushed into betting more like on-course bookies ,held more $$$'s & gained a positive result for themselves .We hear on forums about those punters who get ,knocked back/given ludicrous limits,but what about the many who don't even try given the overflowing negative publicity.The Corporates who had a miserly narrow focus may find Mr V'Landys has done them a good turn !
By:
BJT
When: 01 Sep 14 03:42
My market SPORTINGBET race 1 Grafton
8.5
4.6
7.5
9
8
3.4
2.35

Market not logged in
11
5.5
9
12
10
3.7
2.65
By:
secong coming.
When: 01 Sep 14 04:11
BJT I posed a question (after witnessing this on both SB and CB) to the complaint email listed on racing NSW website and they directed me to the FAQ's which read

10. What price does a wagering operator have to bet each punter?
All punters are entitled to the price displayed in the wagering operator’s latest betting market on their website or betting board. The only time a changed price can be offered after a punter places a bet is if the official APN price had just changed or another bet has been layed at the original price and the wagering operator is adjusting the price, which will flow through to their website or betting board. Time log records can be checked to confirm this process.

you have every right to dob them in to the complaint email line
By:
secong coming.
When: 01 Sep 14 04:12
willhill are scum , that is just not on
By:
BJT
When: 01 Sep 14 04:39
I just rang them and they were happy to explain it all. Interestingly, they didn't wish to discuss over live chat, I needed to ring them.
After the long in and such, asked about prices between me vs not logged in:

Me:  I am just doing a comparison of prices for when I am not logged in vs when I am logged in and there seems to be a about 25% difference.

Sportingbet:  Ummmm, yep, for certain some clients there will be umm a a little bit of differential prices.

Me:  Why is that?

Sportingbet:  Umm.  We have absolute discretion over the odds and prices we choose to offer.  All odds displayed on the website are indicative only until you have logged into your account.  The odds offered are those that are displayed after you have logged in and at the time the wager has been confirmed by you.

Me:  Ok, so wouldn't that be classed as a restriction?

Sportingbet:  Ahhh yep.

Me:  Ok, is that not allowed anymore?

Sportingbet:  We have absolute discretion over which odds and prices we choose to offer still.

Me:  On a client to client basis?

Sportingbet:  Yep.

Me:  Ok, well I will look into that, and probably get back to you.  Thanks mate.

Sportingbet:  No problem.
By:
secong coming.
When: 01 Sep 14 05:25
fk'em...get onto RNSW...I'm getting 2 of mates with the same problem to.....
By:
secong coming.
When: 01 Sep 14 05:25
they make it up themselves as they go
By:
BJT
When: 01 Sep 14 05:53

Sep 1, 2014 -- 5:25AM, secong coming. wrote:


fk'em...get onto RNSW...I'm getting 2 of mates with the same problem to.....


Already done.

Provided them with the audio file of the conversation, screen shot with logged in vs official prices offered by Sportingbet.

The fact that they have the balls to admit straight out that my account is indeed restricted suggests that they have looked into loopholes and such? 

Basically, if you listen to the conversation, it is pretty clear that he is merely reading a script.  Going to get back onto them and ask if they will point out to me where that is indeed accurate the information they are providing me with.


Got put up a level, and now all they are saying, is when you log in, you can see a price, and we will bet you to 1,000.  We see that as complying.

Absolute gutless gooses.

By:
whoopi
When: 01 Sep 14 06:04
Get on their social media sites....Twitter Facebook etc., as well as Twitter and Facebook of Racing retro, Richard Freedman etc....basically bombard any racing personality with a twitter following that you can think of.
By:
BJT
When: 01 Sep 14 06:24
Most of them are onto that and have their settings so that you can't get posts up.  Tom Waterhouse certainly was after a few posts showing what a goose he is.

Somebody should set up a Bookmaker Australia Name And Shame profile.
By:
Dark....Target
When: 01 Sep 14 06:30
Sportingbet's place prices dont seem to change, only the win prices... at least for me they don't.
By:
King Mug
When: 01 Sep 14 08:14
http://www.racingnsw.com.au/default.aspx?s=latest-news-display&id=16086

Punters who believe that a wagering operator has refused their bet or excluded them in contravention of the minimum bet limit condition should initially raise the matter with the wagering operator to ascertain the reason for the refusal or exclusion. If they remain unsatisfied with the reason provided by the wagering operator, then they should lodge a formal complaint in writing with Racing NSW (minimumbet@racingnsw.com.au). Racing NSW will then investigate the complaint to assess, on the evidence available, whether the wagering operator appears to have breached the minimum bet limit condition and whether the wagering operator should be referred for prosecution.
By:
frog2
When: 01 Sep 14 08:16
I think its fair to say its going to take a while for the euro based firms to understand that the rules really do apply to them. In the UK they have been getting away with limiting clients for so long its part of their culture.

Just for clarification my understanding is:

1. Accounts cannot be closed.
2. Same prices must be offered to all customers.
3. All bets to lose and min of $1000 (country) and $2000 (metro)
4. Punters must report any bookmaker breaking these rules to RNSW immediately.

If the bookmakers don't like the rules don't offer bets on NSW racing.
By:
King Mug
When: 01 Sep 14 08:21
I have not had a bet today and won't be betting for another week or two as I have been on a break from punting

But if a bookie is setting differential prices when you log in then I would definitely be following the procedure outlined above that will result in prosecution for the bookie if they don't fall into line
By:
King Mug
When: 01 Sep 14 09:11
This link is better for explaining the complaints process and has a link to a complaints form.  You must make the complaint within 14 days of the incident happening

http://www.racingnsw.com.au/default.aspx?s=article-display&id=16259

3. How to Lodge a Complaint and Process

    At first instance, punters who believe that a wagering operator has refused their bet or excluded them in contravention of the minimum bet limit condition should contact the wagering operator to ascertain the reason for the refusal or exclusion.
    If the punter remains unsatisfied with the reason provided by the wagering operator, then they may lodge a formal complaint with Racing NSW by completing and submitting the complaints form found on the Racing NSW website at: https://forms.racingnsw.com.au/forms/minimumbetlimitscomplaint.html.
    Complaints will only be accepted and investigated following submission of a fully completed complaints form. As part of the complaint, a punter will need to state what action they have taken to contact the wagering operator and the outcome including any reasons given to the punter.
    The Complaint must be submitted within 14 days of the date of the incident the subject of the complaint. For example, from the date the bet was rejected, the date of the account closure or the rejection of the opening/reopening of an account.
    Racing NSW will then investigate the complaint to assess, on the evidence available, whether the wagering operator appears to have breached the minimum bet limit condition and whether the wagering operator should be referred to the NSW Government Office of Racing for prosecution.
    Both the complainant and the wagering operator will be informed of the outcome of the investigation.
By:
frog2
When: 01 Sep 14 10:26
Canterbury on Wed will be the first big test.
By:
The Bricklayer
When: 01 Sep 14 11:47
After a phone call to Bet365, I have had my account reinstated after two years in the wilderness.
By:
wombleoz
When: 01 Sep 14 12:06
interesting responses - would be careful with the recorded cal BJ unless you told them you were doing it

good luck getting it sorted
By:
King Mug
When: 01 Sep 14 12:32
You are allowed to record your own phone conversations and don't need permission from the other party to the conversation.  What you cannot do is tap in to the phone conversations to which you are not a party and record those

In any case, nobody should fear the truth
By:
wombleoz
When: 01 Sep 14 12:59
http://www.privacy.gov.au/faq/individuals/q1

"Are there rules about recording or monitoring my telephone conversations?"

"Yes. Monitoring (listening in to), or recording of telephone conversations, is a matter tightly controlled by law. The federal Telecommunications (Interception) Act 1979 and State and Territory listening devices laws may both apply to this activity. The general rule is that the call may not be recorded. There are exceptions to these rules in very limited circumstances including where a warrant applies"
By:
Joel
When: 01 Sep 14 13:01
Shane Anderson is going to be talking about it tomorrow on RSN
By:
secong coming.
When: 01 Sep 14 21:51
looks like WH is not playing ball..365 have on NSW, just gotta man up on the other races now WinkWink
we have to pressure the other states to follow the RNSW lead and force these BOOKMAKERS to be ummmmmmmm BOOKMAKERS......not accountants!
By:
BJT
When: 02 Sep 14 15:44

Sep 1, 2014 -- 12:06PM, wombleoz wrote:


interesting responses - would be careful with the recorded cal BJ unless you told them you were doing itgood luck getting it sorted


1. I stated in the live chat I wanted it in writing and when it was stated I must have the conversation by phone it is my belief that my approval of this process implied it would be tecorded as per the live chat.
2. I believe all calls are recorded by them anyway. Much quicker access if I have my own copy.
3. He was reading from a script created for the onslaught of expected calls.  I didnt record anything that isnt company policy. The only personal information was my name and account details.
4. **** them. All I have done is recorded their company policy and sent it to the agency they are rorting on behalf of the thousands of customers being rorted.
5. I am happy to be told not to do it again worst case scenario. Are they happy to be on ACA OR Today tonight explaining their company policy to more than one person at a time?
6. If they werent happy with what they said they shouldnt have said it. Gutless cretins dont want everybody to know then they shouldnt be so arrogant to say straight out they are restricting accounts on a client to client basis. Gutless cretins.

As I said to him, their strategy is no different than offering 1.00 the field for certain customers. Wont hold up anywhere.

By:
BJT
When: 02 Sep 14 16:42
Security of Personal Information:

Sportingbet Australia will take reasonable steps to protect personal information we collect and ensure that it is accurate, complete and up-to-date.

Your information is held on secure servers. We may also store personal information in telephone recordings and in hard copy or paper files.

Our employees, agents, contractors are required to maintain the confidentiality of all personal information.



When I need to agree to have my calls recorded to even be a member of the site, it directly states that both sides are accepting that telephone conversations are to be recorded.
By:
Thebas
When: 02 Sep 14 23:08
don't know if this helps or hinders but

Feb 2014 | Author Stuart Gibson, Gibsons Solicitors

So, what is the law regarding the recording of private conversations in Victoria?

The answer depends on who is partaking in the “conversation” and what means are being used to record the same.

The position is this.  One can record a private telephone conversation without the consent of the other party to the conversation provided that the recording is not done through a device installed within the telephone.  This could for instance be an interception device.  However, it is permissible to record the private conversation via an external recording device such as a dictaphone or even some form of software installed on your computer (see Section 6(1) of The Surveillance Devices Act 1999 (Vic).

This is also confirmed in the Commonwealth Act (see Sections 6(1) and & 7(1) of the Telecommunications (Interception and Access) Act 1979 (Cth).

http://www.gibsonssolicitors.com.au/feb-private-telephone-conversations.php
By:
wombleoz
When: 02 Sep 14 23:13
sorry for distracting from the main issue - i'll leave that part of it

big test for the new rules today, will be interesting to hear how people go getting on
By:
BJT
When: 03 Sep 14 02:51
Don't think anybody has had any trouble getting on, just the prices they are taking.  Probably not too many in a position to even have unlogged in prices to compare to to know they are getting rorted.
By:
BJT
When: 03 Sep 14 03:56
Are there any of them doing the right thing or do I avoid them all still?
By:
Thebas
When: 03 Sep 14 04:19
prices might their final noose BJT

there must be some law that says the price posted in a shop window cannot be changed once you enter the shop - to the advantage of the shop-owner
By:
BJT
When: 03 Sep 14 04:29
They seem to think the line "Prices are indicative only, please log in for correct prices" or words to that effect, is enough to cover them.  Would be embarrassing for RacingNSW to simply accept being beaten that easily.

Would love the ability to take these gooses money, but would be just as happy to see them all fcuk off and be put out of business.
By:
secong coming.
When: 03 Sep 14 04:44
surely they will be able to see 2 people logged in with different prices and do something .....spoken to Tracey Grimshaw yet BJT?

cant wait to see the RNSW response
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