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Once again you have let your faithful down. Regardless of why the site is non operational, you owe it to the clients using your site...and paying your wages......to keep us informed of what the heck is going on.
Monopoly businesses all act the same way...and you have once again proven that when it comes to putting the customer first during times of adversity, you fail miserably.
You have an area on your forums titled service...you could perhaps use a dictionary and find out EXACTLY what that means.
Please in future, go to the trouble to keep your clients informed of how long an outage will last for.
A simple update on the forum would suffice.
Monopoly businesses all act the same way...and you have once again proven that when it comes to putting the customer first during times of adversity, you fail miserably.
You have an area on your forums titled service...you could perhaps use a dictionary and find out EXACTLY what that means.
Please in future, go to the trouble to keep your clients informed of how long an outage will last for.
A simple update on the forum would suffice.
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Is there any point in asking for compensation, Betfair? You have cost me any amount of money tonight.
Not only could I not lay off my South Sydney bet, but for 4 hours I have not known what the hell my position in the market was, so not only could I be losing money, but I have no opportunity to reduce the damage.
Not only could I not lay off my South Sydney bet, but for 4 hours I have not known what the hell my position in the market was, so not only could I be losing money, but I have no opportunity to reduce the damage.
Fcking monopoly business no recourse for the punter.
Absolute fcking disgrace. How can you be out for 4 fcking hours?
Absolute fcking disgrace. How can you be out for 4 fcking hours?
I still don't know what position I have, even though Souths pulled off the miracle.
My God!
My God!
That outage probably saved someone several thousand on the 1.01 gubbed. Roosters 8 points up with 2 minutes to go and blew it.
I can access my UK wallet matched bets. I have had 2 bets matched one at 20:23 and one at 20:50. Someone is up and using but I can't???
markets are loading but still cant place a bet - lol, tried three times on that last Apk winner
That's something they need to address. I cleared my cache twice in that time and the site didn't load.
If I had an alternative to this ridiculous monopoly I would be outta here. Pity the people at Purple are so incompetent.
yeah its unbelievable that a 24/7 operation could possibly go down for 3 hours in a whole month!! the nerve of Betfair.. CS when your exchange is up and running sign me up for an account..
hey stars - sometimes i dabble a little - no form, just follow market movers on here
Sarcasm, the lowest form of humour...
It was down for more than 4 hours and that just isn't good enough. Say what you like.
It was down for more than 4 hours and that just isn't good enough. Say what you like.
supremacy, do you work for Betfair?
I don't see anyone else defending this crap.
I don't see anyone else defending this crap.
good arnt i - 1st and 2nd and 4 run 4th - all for practice becaus e i cant get on ffs
I can't imagine it's easy running a global exchange. I bet you struggle using your Foxtel Remote... the downtime tonight is the equivalent of you needing to take a **** during a trade. it happens
And what's more, when they finally settled my account they are out nearly $200. I now have to chase it and there is no record and I can't prove it. The evidence is gone. I have what they think happened but I know it isnt right.
If you're prepared to settle for this crap, good luck to you.
From my point of view the site has been up long enough that they should be able to avoid such long outages, especially ones that are unscheduled.
They do have scheduled outages. That's what they're for. To have a 4 hour outage out of the blue and then not communicate any information to their clientele as to the status or when we could have expected it back just smacks of sheer arrogance for mine.
From my point of view the site has been up long enough that they should be able to avoid such long outages, especially ones that are unscheduled.
They do have scheduled outages. That's what they're for. To have a 4 hour outage out of the blue and then not communicate any information to their clientele as to the status or when we could have expected it back just smacks of sheer arrogance for mine.
i live in BOORT - they wont bother coming all the way out here for that!
PS - i forgot to say e/w - lol damm typos!
PS - i forgot to say e/w - lol damm typos!
Why am I wasting time with you? I am already steaming and jousting with an obtuse Betfair employee serves absolutely no purpose.
Betfair Customer Services 16 Jul 12 07:57
We are currently experiencing disruption to our Betfair Site.
Please be assured that our engineers are working to resolve this issue as quickly as possible.
We’d like to sincerely apologise for any inconvenience caused.
We are currently experiencing disruption to our Betfair Site.
Please be assured that our engineers are working to resolve this issue as quickly as possible.
We’d like to sincerely apologise for any inconvenience caused.
Why bother to come to an anti Betfair thread that's gonna be pulled in the next hour anyway to voice an opposing opinion?
What are you hoping to achieve?
What are you hoping to achieve?
Supremacy, I take it the outage didnt cost you anything.
If it did you can rest assured you won't be seeing any part of it. They got that wrapped up in a nice little bow.
You know, of the dozen or so bookmaking accounts I hold I can remember one incident in the last 10 years where a site was out during a game I wanted to bet on. With Betfair I can think of 3 in the past few weeks.
If it did you can rest assured you won't be seeing any part of it. They got that wrapped up in a nice little bow.
You know, of the dozen or so bookmaking accounts I hold I can remember one incident in the last 10 years where a site was out during a game I wanted to bet on. With Betfair I can think of 3 in the past few weeks.
I do it on negative airline forums as well, people complain when a flight is delayed!!!! Expectations of people these days are completely un-justified.
Yeah great idea for betfair to withold winnings... that way they get more commission ? 
supremacy, take your propaganda some place else. It isn't unreasonable to expect adequate communication from a company to the people that make it possible for them to make squillions.
I accept that unforeseen things can occur, but to leave us in the dark for over 4 hours while our money drains away just isn't acceptable.
If an airline flight is delayed, they customers will be told. In this case it just went down with nothing more than "uh, sorry, we're working on it".
Mediocrity is made possible by people like you that are willing to accept it.
I accept that unforeseen things can occur, but to leave us in the dark for over 4 hours while our money drains away just isn't acceptable.
If an airline flight is delayed, they customers will be told. In this case it just went down with nothing more than "uh, sorry, we're working on it".
Mediocrity is made possible by people like you that are willing to accept it.
Crazy...Unibet, Tattsbet, Centrebet etc.....They all have site outages and without being a computer geek I'm guessing their sites are way less complex than Betfair.
Outages will happen...it's part of the game
Outages will happen...it's part of the game
and crazy you need to fly more.....every time i've had a delayed flight they've told me fck all
I used to fly a lot. Happily I don't anymore.
Unibet/Betchoice and Centrebet go down for routine maintenance but I can't remember the last time they went down unexpectedly and were down for that length of time.
Like I said, the outage is one thing. It's the implications that scare me. When it really matters can I continue to rely upon them? I used to think yes, now I know the answer is no.
Unibet/Betchoice and Centrebet go down for routine maintenance but I can't remember the last time they went down unexpectedly and were down for that length of time.
Like I said, the outage is one thing. It's the implications that scare me. When it really matters can I continue to rely upon them? I used to think yes, now I know the answer is no.
Sounds like I'm defending them but its just one of the Hidden risks of clicking a Mouse.
Remember years ago when someone would call you up on the Landline and cut out the Internet.
It's worth noting that apart from the USA homeland security web site, BF is constantly attacked by the European Hackers.
In General Betting there's already cases where BF accounts have been hacked and emptied(scary shyte).
Remember years ago when someone would call you up on the Landline and cut out the Internet.
It's worth noting that apart from the USA homeland security web site, BF is constantly attacked by the European Hackers.
In General Betting there's already cases where BF accounts have been hacked and emptied(scary shyte).
I can't remember where I said it, but somewhere yesterday I suggested it seemed like that Russian Mafia hacking/extortion scam from a few years ago.
They caused havoc with a lot of sites I used and that was the last time outages were a serious concern to me.
One thing will change for me from here on in where Betfair is concerned. The refresh rate on my market position spread sheet will be much faster. If they are going to go down like that again at least I'll know where I'm at.
They caused havoc with a lot of sites I used and that was the last time outages were a serious concern to me.
One thing will change for me from here on in where Betfair is concerned. The refresh rate on my market position spread sheet will be much faster. If they are going to go down like that again at least I'll know where I'm at.
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