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lucky31
25 May 12 17:43
Joined:
Date Joined: 02 Apr 11
| Topic/replies: 14,713 | Blogger: lucky31's blog
all my tote bets from thursday have been settled as "bets not placed" and the stake returned.
I shall never use BET UN FAIR  tote again . what a shambles of a betting company
they are
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Report Shazza93 May 25, 2012 5:45 PM BST
Cry

I had an exacta cancelled and a few winners Angry
Report petejay May 25, 2012 7:24 PM BST
2 trifectas and an exacta won but only my stake returned !

I fully expected the winnings to appear in my account this morning as the stake had been taken at the time of placing the bet.

No explanations/apologies/compensation - poor show
Report Bluenose May 26, 2012 12:18 AM BST
Betfair Customer Services Joined: 22 May 02
Replies: 4896 25 May 12 09:06   


We are currently experiencing disruption to our USA TOTE product.

Please be assured that our engineers are working to resolve this issue as quickly as possible.


Lucky the engineers were on hand(six hours after the racing had finished).

We’d like to sincerely apologise for any inconvenience caused.
Report Bluenose May 26, 2012 12:19 AM BST
And no email or an explanation in the forum where you'd expect an explanation.
Report lucky31 May 26, 2012 1:20 AM BST
Typical it happnes on a winning night on the tote as well .  I can't think of a company that treats it's customers with such disregard as Betfair
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