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below is the transcirpt of the current dispute I am going through with VC.
In short they have decided to resettle one of my bets 2 days after settlement as a loser when it was a winner leaving my account in a negaive balance.
Absolute shambles.
Any experiences with them over similar?
Any advice greatfully received.
In short they have decided to resettle one of my bets 2 days after settlement as a loser when it was a winner leaving my account in a negaive balance.
Absolute shambles.
Any experiences with them over similar?
Any advice greatfully received.
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16:24:56 : System: Thank you for contacting BetVictor Live Chat an agent will be with you as soon as possible
16:24:56 : System: You are number (5) in queue.
16:25:01 : System: Please accept our apologies for the delay, an agent will be with you as soon as possible
16:25:21 : System: If your inquiry is regarding our sign up offer please check the Terms and Conditions for more details
16:26:46 : System: You are number (3) in queue.
16:26:56 : System: Kevin C - Contact Centre has joined this session!
16:26:56 : System: Connected with Kevin C - Contact Centre. Your reference number for this chat session is 404016.
16:27:01 : Kevin C - Contact Centre: Hello Danny, you're speaking to Kevin C how may I help?
16:27:05 : Danny: Hi Kevin
16:27:13 : Danny: My balance of my account is s
16:27:34 : Danny: is currently -£172.50....what's going on???
16:30:06 : Kevin C - Contact Centre: Danny I am just looking into that for you, one moment please.
16:31:21 : Kevin C - Contact Centre: GBP 69.00 Single: ANDREW HIGGINSON +1.5 (0.0) @ 6/4 [Mini Session Handicap - Frames 1 to 4 (inc) - IR Match] - Stephen Lee v Andrew Higginson World Championship Round 1 - Stephen Lee v Andrew Higginson
16:31:36 : Kevin C - Contact Centre: this bet was wrongly settled
16:31:50 : Danny: What do you mean!
16:32:31 : Kevin C - Contact Centre: it was settled as a winner but it wasn't
16:34:17 : Danny: This is rubbish. Nothing has been wrongly settled as I would have queried it at the time. You can't just mess about with my account without telling me. I don't know where to begin to sort this out.
16:36:22 : Danny: It was a winner
16:36:50 : Danny: The first 4 frames in that match finished 2-2 so he won on the handicap.
16:38:56 : Kevin C - Contact Centre: I will get settlements to look in to this for you
16:39:15 : Danny: What the hell do you think you are playing at?!
16:39:58 : Danny: You want to mess about with my account, playing about with my money. This is out of order.
16:40:29 : Danny: Get them to look into it instantly and get your manager on here now.]
16:41:50 : Danny: Hello?
16:42:21 : Kevin C - Contact Centre: Danny I am just looking into that for you, one moment please.
16:42:46 : Kevin C - Contact Centre: Any funds/winnings credited to an account in error are not available for use, and we reserve the right to void any transactions involving such funds, either at the time or retrospectively.
16:43:46 : Danny: Have you got any idea how unproffesional this is! I am furious. Can't believe you think you can go around doing what you like to a customer's account. No contact with me about it. Nothing.
16:45:05 : Danny: That bet has been voided incorrectly. It was a winner. I don't know where you've got your information from, but you are wrong.
16:45:44 : Danny: I want your manager on here now.
16:45:56 : Kevin C - Contact Centre: Danny I am just looking into that for you, one moment please.
16:46:55 : Danny: I haven't got all day. How long will they be?
16:48:26 : Danny: Hello?
16:48:38 : Danny: This is the worst service ever!
16:49:01 : System: Dawn - Contact Centre has joined this session!
16:49:16 : Dawn - Contact Centre: Hello Danny you are through to Dawn
16:49:45 : Danny: Hi Dawn. I can't believe what's going on here. Are you able to read the above?
16:50:11 : Dawn - Contact Centre: One moment please let me read the chat
16:51:56 : Dawn - Contact Centre: I have read your chat and I can see that the bet was resettled as a losing bet, this making your account in the minus
16:52:41 : Dawn - Contact Centre: It does state in the terms and conditions that we can resettle the bet.
16:52:58 : Danny: It shouldn't have been resettled as a loser....
16:53:03 : Danny: It won.
16:53:26 : Dawn - Contact Centre: One moment please let me check
16:57:31 : Dawn - Contact Centre: do you have the link where this shows it is a winner
16:58:04 : Danny: http://news.bbc.co.uk/sport1/hi/other_sports/snooker/results/default.stm
16:58:36 : Danny: After the first 4 frames it was 2-2 meaning that Higginson (+1.5 frames) was a winner
17:03:11 : Dawn - Contact Centre: Danny I am just looking into that for you, one moment please.
16:24:56 : System: Thank you for contacting BetVictor Live Chat an agent will be with you as soon as possible
16:24:56 : System: You are number (5) in queue.
16:25:01 : System: Please accept our apologies for the delay, an agent will be with you as soon as possible
16:25:21 : System: If your inquiry is regarding our sign up offer please check the Terms and Conditions for more details
16:26:46 : System: You are number (3) in queue.
16:26:56 : System: Kevin C - Contact Centre has joined this session!
16:26:56 : System: Connected with Kevin C - Contact Centre. Your reference number for this chat session is 404016.
16:27:01 : Kevin C - Contact Centre: Hello Danny, you're speaking to Kevin C how may I help?
16:27:05 : Danny: Hi Kevin
16:27:13 : Danny: My balance of my account is s
16:27:34 : Danny: is currently -£172.50....what's going on???
16:30:06 : Kevin C - Contact Centre: Danny I am just looking into that for you, one moment please.
16:31:21 : Kevin C - Contact Centre: GBP 69.00 Single: ANDREW HIGGINSON +1.5 (0.0) @ 6/4 [Mini Session Handicap - Frames 1 to 4 (inc) - IR Match] - Stephen Lee v Andrew Higginson World Championship Round 1 - Stephen Lee v Andrew Higginson
16:31:36 : Kevin C - Contact Centre: this bet was wrongly settled
16:31:50 : Danny: What do you mean!
16:32:31 : Kevin C - Contact Centre: it was settled as a winner but it wasn't
16:34:17 : Danny: This is rubbish. Nothing has been wrongly settled as I would have queried it at the time. You can't just mess about with my account without telling me. I don't know where to begin to sort this out.
16:36:22 : Danny: It was a winner
16:36:50 : Danny: The first 4 frames in that match finished 2-2 so he won on the handicap.
16:38:56 : Kevin C - Contact Centre: I will get settlements to look in to this for you
16:39:15 : Danny: What the hell do you think you are playing at?!
16:39:58 : Danny: You want to mess about with my account, playing about with my money. This is out of order.
16:40:29 : Danny: Get them to look into it instantly and get your manager on here now.]
16:41:50 : Danny: Hello?
16:42:21 : Kevin C - Contact Centre: Danny I am just looking into that for you, one moment please.
16:42:46 : Kevin C - Contact Centre: Any funds/winnings credited to an account in error are not available for use, and we reserve the right to void any transactions involving such funds, either at the time or retrospectively.
16:43:46 : Danny: Have you got any idea how unproffesional this is! I am furious. Can't believe you think you can go around doing what you like to a customer's account. No contact with me about it. Nothing.
16:45:05 : Danny: That bet has been voided incorrectly. It was a winner. I don't know where you've got your information from, but you are wrong.
16:45:44 : Danny: I want your manager on here now.
16:45:56 : Kevin C - Contact Centre: Danny I am just looking into that for you, one moment please.
16:46:55 : Danny: I haven't got all day. How long will they be?
16:48:26 : Danny: Hello?
16:48:38 : Danny: This is the worst service ever!
16:49:01 : System: Dawn - Contact Centre has joined this session!
16:49:16 : Dawn - Contact Centre: Hello Danny you are through to Dawn
16:49:45 : Danny: Hi Dawn. I can't believe what's going on here. Are you able to read the above?
16:50:11 : Dawn - Contact Centre: One moment please let me read the chat
16:51:56 : Dawn - Contact Centre: I have read your chat and I can see that the bet was resettled as a losing bet, this making your account in the minus
16:52:41 : Dawn - Contact Centre: It does state in the terms and conditions that we can resettle the bet.
16:52:58 : Danny: It shouldn't have been resettled as a loser....
16:53:03 : Danny: It won.
16:53:26 : Dawn - Contact Centre: One moment please let me check
16:57:31 : Dawn - Contact Centre: do you have the link where this shows it is a winner
16:58:04 : Danny: http://news.bbc.co.uk/sport1/hi/other_sports/snooker/results/default.stm
16:58:36 : Danny: After the first 4 frames it was 2-2 meaning that Higginson (+1.5 frames) was a winner
17:03:11 : Dawn - Contact Centre: Danny I am just looking into that for you, one moment please.
Shocking how vc are acting here. If settlement section won't settle than your option is IBAS which is a bet settlement dispute service which will take some time to sort this bet out. Other option might be small claims court with daily interest added to bet not settled but I am not an expert on how to proceed with that.
Bookmakers are getting worse with not paying with wrong settlements, refusing to settle, bonus condition changes and the new scam where several high streets are paying concessions not in money but in free bets. As punters have no 'gambling union' bookies are trying to get out of bets usually after the bet has come good for the punter. Even the other day a guy I know had to wait a day for his fobt money from a high street bookie claiming 'money laundering' checks.
Bookmakers are getting worse with not paying with wrong settlements, refusing to settle, bonus condition changes and the new scam where several high streets are paying concessions not in money but in free bets. As punters have no 'gambling union' bookies are trying to get out of bets usually after the bet has come good for the punter. Even the other day a guy I know had to wait a day for his fobt money from a high street bookie claiming 'money laundering' checks.
Nilsson i've been told that before and you're probably right.
I really struggle with stuff like this. Makes me so angry.
I really struggle with stuff like this. Makes me so angry.
Thanks for the advice above people.
It's been resolved now.
It took an hour and 20 minutes to sort out from start to finish which I suppose isn't bad considering they could have gone down the 'we'll e-mail you back at our own convienience route'.
Given free £25 and assured that they are looking into the person who decided to go back 2 days to resettle and winning and make it a loser.
It's been resolved now.
It took an hour and 20 minutes to sort out from start to finish which I suppose isn't bad considering they could have gone down the 'we'll e-mail you back at our own convienience route'.
Given free £25 and assured that they are looking into the person who decided to go back 2 days to resettle and winning and make it a loser.
It should be reviewed through the snooker trader. He should be aware that a settlement data has been inputted incorrectly. Ask for Cliff on the snooker desk. Unless they have changed personnel.
I don't think it would have anything to do with data Angel as it was settled as a winner at the time. Must have been manually adjusted this morning at some point, but god knows why.
Pleased you got it sorted. Frustrating all this too and from with Live chat.
You need to input a code to manually change the settlement. Either data inputters or trader.
This is merely a mistake that got rectified in the end.
What is happening to us Betfred customers who backed Stephen Hendry is a disgrace which show what a bunch of lying thieves Betfred are.
What is happening to us Betfred customers who backed Stephen Hendry is a disgrace which show what a bunch of lying thieves Betfred are.
Thanks Angel.
I'm surprised at myself for being surprised that this has happened. I've lost count of the number of times that a bookie either on the high street or online has made a big rik.
I'm surprised at myself for being surprised that this has happened. I've lost count of the number of times that a bookie either on the high street or online has made a big rik.
Yeah I feel sorry for you EGG.
Again Fred is a shower of shiit...probably the worst of the lot.
Again Fred is a shower of shiit...probably the worst of the lot.
one of the advantages of having all your accounts closed is there's no more live chat to endure 
Good news bet was settled in the end. Live chat should be more clued up it would have took few minutes to check result the 'sky sports' link was given by OP. It sounds like the 'computer says no' situation where the result says 'bet lost' at that's it.
Yes but a VC member of staff has actually gone into the system and altered the result. They have changed the result from Higginson being the winner +1.5 to Stephen Lee 2 days later. There really is no excuse. Whoever has done it wants suspending.
I've got to say the last person I spoke to was very helpful.
It's a shame it took a clueless advisor, followed by their clueless manager telling me that it was a loser and that they were in the right to amend the bet before I actually spoke to someone willing to investigate what I was querying.
It's a shame it took a clueless advisor, followed by their clueless manager telling me that it was a loser and that they were in the right to amend the bet before I actually spoke to someone willing to investigate what I was querying.
sickofbookies don't worry about your attitude,you were in the right i'd be fuming too.
stupid idiot chancers they are,what did baldfred do regarding Stepehen Hendry?
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