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I got in early for tickets for 2 games and my credit card was charged in October 2014. So....where are the tickets then?
I phoned the 'helpline' in July and was told by the answering machine not to panic and call if they haven't arrived 28 days before the game to call again. That same answer message now gives the same unhelpful message and tells me if the tickets are not with me 5 days before the game to call again. The problem is that since these ****s cannot be contacted by email, letter or phone a month before the tournament it seems unlikely they will be available 5 days before.
I know a lot of folks who have got tickets but the process stinks.
I phoned the 'helpline' in July and was told by the answering machine not to panic and call if they haven't arrived 28 days before the game to call again. That same answer message now gives the same unhelpful message and tells me if the tickets are not with me 5 days before the game to call again. The problem is that since these ****s cannot be contacted by email, letter or phone a month before the tournament it seems unlikely they will be available 5 days before.
I know a lot of folks who have got tickets but the process stinks.
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i have not received my tickets either but not concerned..........yet.
i would like to have them in hand more than 5 days before tho.
i would like to have them in hand more than 5 days before tho.
Getting tickets just 5 days before could be useless to many people if travelling over a number of days to see games.
We have started to print and dispatch tickets. If you have not yet received your tickets, please do not panic. Tickets will be dispatched to the address that we have listed for you on your account under 'My Profile'.
Once your tickets have been dispatched you will receive an email from Royal Mail or DHL and your tracking information will also be visible in the 'my tickets' section of your online account.
Should your tickets have not arrived 5 days before your first match or 3 days before you're due to travel, please let us know so we can arrange for duplicate tickets to be made available for you to collect from the box office at the venue on the date of the match.
The Rugby World Cup 2015 Ticketing Customer Service Team are available to answer any questions over the phone on 0333 003 2015.
tbh i don't have any recollection of setting up an account as such but it was a while ago and i dare say passwords etc are retrievable.
if as the op says the phone is nothing but an automated message then it's not much use tho.
for now i'm not too bothered and i'm (reasonably) confident they will turn up in good time.
Once your tickets have been dispatched you will receive an email from Royal Mail or DHL and your tracking information will also be visible in the 'my tickets' section of your online account.
Should your tickets have not arrived 5 days before your first match or 3 days before you're due to travel, please let us know so we can arrange for duplicate tickets to be made available for you to collect from the box office at the venue on the date of the match.
The Rugby World Cup 2015 Ticketing Customer Service Team are available to answer any questions over the phone on 0333 003 2015.
tbh i don't have any recollection of setting up an account as such but it was a while ago and i dare say passwords etc are retrievable.
if as the op says the phone is nothing but an automated message then it's not much use tho.
for now i'm not too bothered and i'm (reasonably) confident they will turn up in good time.
I have to say this smacks of big problems to me.
They have continually pushed despatch dates later. I received some months ago but bizarrely not sent with others ordered and not a squeak since. Sounds like they are planning for box office collection as they know they can't get them all out.
I'll call early next week to allow plenty of time to get this sorted.
They have continually pushed despatch dates later. I received some months ago but bizarrely not sent with others ordered and not a squeak since. Sounds like they are planning for box office collection as they know they can't get them all out.
I'll call early next week to allow plenty of time to get this sorted.
Thanks for the responses.
Having set up my account 11 months ago and dialled the only number (0333 003 2015) on many occasions I can confirm nobody will answer. The recorded message is basically identical to that shown by Northanlite except the message finishes by saying 'this line will now disconnect'.
I have to own up and admit I am a postman who has been delivering World cup tickets for at least 3 months now. Mainly the recent tickets dispatched seem to have been for those who recently applied in a lucky dip capacity. I did have an email on 13th August telling me they were on their way, which was nice.
Having set up my account 11 months ago and dialled the only number (0333 003 2015) on many occasions I can confirm nobody will answer. The recorded message is basically identical to that shown by Northanlite except the message finishes by saying 'this line will now disconnect'.
I have to own up and admit I am a postman who has been delivering World cup tickets for at least 3 months now. Mainly the recent tickets dispatched seem to have been for those who recently applied in a lucky dip capacity. I did have an email on 13th August telling me they were on their way, which was nice.
any joy yet guy?
i've got mine now. so that is 15 days before the first match that they have arrived.
i've got mine now. so that is 15 days before the first match that they have arrived.
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