whats going on

ya poker site is crashed my tournament is shown as running but i cant enter :-(

Has this ever happened before ?

I've joined an SnG and the money has gone out of my account but the tourney hasnt opened.

^^^ well that's deffo happened before

20 tabling cash.  Nuts on 2 tables and AA on another.  Great, just great!

**** THIS ****ING LOAD OF ****

SUCK MY BALLS BETFAIR
I WAS GETTING DEEP IN A TOURNEY THERE FOR THE FIRST TIME THIS ****ING MONTH

**** U

absolute disgrace c**ts

YOUR MOTHER WAS A HAMSTER
AND YOUR FATHER SMELT OF EDLERBERRIES

this site is a ****ing joke , endless software problems and now iv had $15O worth of tourn buyins vanish and cant log in , **** this site !!

YOU CAN TAKE YOUR INVALID USERNAME/PASSWORD AND STICK IT UP YOUR A R S E







I'M GETTING SOME BUGLE

Did evryone just disconnect and now they can't log in? My log in says invalid/wrong password

i'm a complete mug, used to play on here before the software change, hated the new version, first day today to give it another go...won't be giving it another chance

Tried to login poker to continue tourney
said wrong password/user
anyone else had this
thanks

yes

yep, same issue

First time i've played on here in about 6 months, what a waste of time

ahahaha CLAAASSIC! i just came back hoime registered for some tourneys went to some cash tables and ....surprise ... :D typical

I don't use it too much and I was only playing one tourno there, but for people multi-tabling and grinding thats ridiculous...

I don't use it too much and I was only playing one tourno there, but for people multi-tabling and grinding thats ridiculous...

AND JUST SO YOU KNOW BETFAIR
MY DISGUST HAS BEEN REGISTERED


C UNTS

Its an absolute joke.  Happening all night.  Do they understand how fustrating it is?  Do they care?  Joke!

palaz     28 Apr 12 23:17 
i'm a complete mug, used to play on here before the software change, hated the new version, first day today to give it another go...won't be giving it another chance

same here, just emailed them to say disappointed but not surprised to see the same old problems are still occurring.

Dont worry folks, everything will be ok. Betfair will do some 'Maintenance' on the problem and everything will be fine. Geez, ye have little faith!

Maintenance my ass !!! they was offline for 12 hours other day doing there so called "Maintenance" and not one problem has been resolved and the software has had no visible upgrade , this site is a ****ing disgrace !!

i can log but the tournaments are frozzen
what should we do?

wait?

Did you know 11% of people are left handed?

yeh im back in but missing $15O worth of tournament entries !!

Cry me a ****ing river, you know what this site is like. Not as if this is a once-off and STILL, ppl like you keep playing here. More fool you i say!

my tournament says its closed now?

jc3O , i bet u cant wait for 2+2 to reopen so you can really do some big time trolling , idiot !!

Are the other skins affected ?

Betfair did promise to at least post a service announcement on the forum whenever the site crashed. They aren't even bothering to do that now.

This is horrible...
No information at all.
was deep in a tournament and now they where canceled.
If this has happened before, what was the outcome?
did people get $ according to chihpcounts?

Even if I was a troll, i'd rather be one than a sad ****ing muppet like you who constantly keeps whinging about the site and posting about it on the forum!

so effing pissed off... could Betfair at least have the common decency to let people know what is going on and why they have just wasted 5 hours of their lives!

What happened lasttime this happened?
Am I able to log off my computer or is the tournament liable to start up again whenever

Betfair is OK, but this Ongame is badly wrong programmed !
I can do this better as someone pays me.

I have just spoken to Betfair and they said that the tournament in which I was playing (started at 6.30) would be settled according to the chip positions at the time of the crash...... :) I was leading

obv betfair is not ok.
Sure thing ongame is the crap software.
But they  should publish information...
So we can now what to do.
Anyway, im going to bed.

Hunter: if that is true its a joke...
Obv they have to use icm-calculators...
That is retarded to give someone the first price for beeing first... lol

Hi Erras, I may have misunderstood, as I was rather streesed at the time having taken 2 attempts and 20 minutes to get through.....

if i win the first hand and am then in first place, the site crashes and i' win the whole tournament? surely that can't be right?

bwin are having the same problems and they're with the ongame network as well.  So defo ongame is the cause.

If the entire Ongame network has crashed they will settle MTT's the same way as usual with you getting percentage of prize pool based on chip count/ number of players still in.

You deffo wont get first place prize money if you were leading.

There is a breakdown of how payouts are made published in the T and C's somewhere.

what chip fire says seems a bit more reasonable, but why can't CServices at least say something!!

Hi, I did misunderstand, I have found a complicated calculation in terms and conditions which explains how a disrupted tournament is settled.... don't ask me to explain it :(

Hi chip.

You sound as fed up as many other players. Just wondering if  there are any other meetings planned with Betfair and yourself and Dave.Or have yourself and Dave resigned yourselves to the fact it is a complete and utter waste of your valuable time,

hennigan

back up now

bizza-bizza played accordion in the tournament with a $ 162 chip is the leader of ten men to the prize can not enter into the tournament I want money

Hi hennigan,

It's been nearly 5 months since the last Q and A, which were meant to be three monthly. I have asked a couple of times whats happening with them and been told we will get back to you.

I ran a series of "Helpdesk tests" late Decemeber/early Jan, where I was contacting the Helpdesk with various faults, complaints, and queries, then feeding my findings back to management.

As you would expect the service I got ranged from bad to downright horrendous.Essentially I did what they asked, I provided them with evidence. I dont think it went down that well.

We had a comittment from them that whenever there was an outage they would post a service announcement of this forum ASAP, and this would be updated every couple of hours with the present position. This happened for a while but seems to have been completely abandonned.It certainly didnt happen last night.

I met some nice people down there, they all talk a good game, but as I've repeatedly stated, online poker is just a tiny percentage of their overall profit, and appears to be something they run because they have to, and not because they want to. Unfortunately the people who genuinely want to improve things, like BF PR, don't have sufficent power to make the changes necessary, and seem to be up against a management that are running the company for the shareholders and not the customers. As long as BF has a virtual monopoly on the betting exchange, I cant see anything changing on the poker front, especially while they stay on a second rate network.

Providing customer service/helpdesk is something the company has to do, but it eats into the profits. Like most globals they have outsourced much of the work offshore, to keep it as cheap for them as possible, and they dont have a dedicated poker helpdesk. As a result many of the queries are dealt with in Malta by lowly paid bods with minimal poker experience/knowledge, and most disappointingly, poor leadership that dont seem capable of communicating with either their own senior management or Ongame.


Where does that leave us ? Well at the moment they still provide soft games and decent traffic, and as a result decent players will still want to play here. Unfortunately outages and awful customer service are the occupational hazards of doing so.

Bf used to get about 80% of my business, they now get about 20% and I doubt I will be alone in switching my business elsewhere.

As for the Q and A, I've got a great job, and 2 fantastic kids, and poker has mainly been a recreational activity. Going down to Hammersmith is a 8 hour round trip, which I've done in my own time, for no finacial reward, but I cant really continue justifying using up 4 days annual leave, plus the time spent typing up my notes, posting them on here, and answering queries or chasing things up for people every year, for something which doesn't appear to be working.

I can't speak for Dave, because obviously he does a lot of bits and bobs for BF, and speaks to folk there more than I do, so he may know more about whats going on than me. However last time I did speak to him I got the impression he was nearly as hacked off with it as I am.