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Dear Betfair,
Is the consistent unplanned maintenance part of your planned maintenance? It is now beyond a joke, I was happy to accept the issues when they were occuring once a week, however I find every other day a little frustrating.
The loyalty towards your poker players has decreased over the years and yet some of us remain loyal to you, we must be mugs.
No doubt your 3rd party suppliers are to blame for this most recent outage, but to be honest using this as an excuse does not make it any less frustrating for ourselves, why not just accept responsibility and do something about it?
As for your leaderboard updates the least said the better, this months started with a message saying they would be updated at a certain time each day. This seems logical to me however you failed to deliver, and on occasions there would be days with no updates at all.
No doubt we'll get our money back from the various MTT's and STT's we've just been disconnected from, but to be honest you'd probably be better off just keeping it and using it to train a Monkey to run the poker side of your business.
Good luck resolving your problems and I'll stick with you till the end of the month, but after that it may be time to look elsewhere.
Is the consistent unplanned maintenance part of your planned maintenance? It is now beyond a joke, I was happy to accept the issues when they were occuring once a week, however I find every other day a little frustrating.
The loyalty towards your poker players has decreased over the years and yet some of us remain loyal to you, we must be mugs.
No doubt your 3rd party suppliers are to blame for this most recent outage, but to be honest using this as an excuse does not make it any less frustrating for ourselves, why not just accept responsibility and do something about it?
As for your leaderboard updates the least said the better, this months started with a message saying they would be updated at a certain time each day. This seems logical to me however you failed to deliver, and on occasions there would be days with no updates at all.
No doubt we'll get our money back from the various MTT's and STT's we've just been disconnected from, but to be honest you'd probably be better off just keeping it and using it to train a Monkey to run the poker side of your business.
Good luck resolving your problems and I'll stick with you till the end of the month, but after that it may be time to look elsewhere.
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