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13 Jan 12 14:28
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Date Joined: 22 May 02
| Topic/replies: 14,517 | Blogger: Betfair Customer Services's blog
We are currently experiencing disruption to www.betfair.com.

Please be assured that our engineers are working to resolve this issue as quickly as possible.

We’d like to sincerely apologise for any inconvenience caused.

If you require any additional information, please visit our service information page at
service.betfair.info or contact our Helpdesk:

Telephone:
UK  0844 871 0000
Australia 1 300 238 324
Ireland 1 800 944 000
International +44 203 059 8888
Email: info@betfair.com

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Replies: 7
By:
Betfair Customer Services
When: 13 Jan 12 14:45
The technical issues affecting the website remain ongoing. Our engineers continue to work toward a resolution as quickly as possible. Once again, we apologise for any inconvenience caused and appreciate your continued patience.
By:
Betfair Customer Services
When: 13 Jan 12 15:18
We apologise for any inconvenience caused and appreciate your continued patience while the technical issues with the site remain on-going. Please be reassured our priority is to restore the service and our engineers continue to work toward a resolution as quickly as possible.
By:
Betfair Customer Services
When: 13 Jan 12 15:55
We can confirm the Betfair site is now restored. The Exchange is available and customers are able to place bets. We will provide a further update regarding the impacted markets shortly.

Casino, Arcade and Poker are not yet fully available to users. Casino & Arcade wallet transfers are not functional at the moment and poker login is disabled. Our engineers keep on working to fix the issue.  Please accept our apology for any inconvenience the service outage has caused to you. Thank you for your patience.
By:
Betfair Customer Services
When: 13 Jan 12 16:19
Both Casino and Arcade are now fully available for users. Poker login is still not working. We expect the poker login issue to be sorted shortly.  Please accept our apologies for the service disruption and thank you for your patience.
By:
Betfair Customer Services
When: 13 Jan 12 16:30
Bet settlement delays

Please be advised that, due to the earlier technical issues we encountered, there will be a short delay settling markets that were affected by the problem. We apologise for the inconvenience caused and hope to have this resolved shortly.

We will post a full update on how we are settling all affected markets in due course.

Once again, please accept our apologies for today’s problems with the site and the inconvenience caused.
By:
Betfair Customer Services
When: 13 Jan 12 17:03
The poker login function is now working, and customers can log in normally.

We are still experiencing issues with Multiples, and are working to resolve the problem as quickly as possible.

Thank you for your continued patience.
By:
Betfair Customer Services
When: 13 Jan 12 17:33
The issues affecting our Multiples product have now been resolved and normal service has resumed. Once again, we apologise for the inconvenience caused by the loss of service experienced today and appreciate your patience.
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