HELP PLEASE

the more u play the bigger the bonus u should accept,otherwise u willnot  get as much value outta it.

Cheers Gnasher,would it be worth me opting for the bigger bonus and just playing more for 30 days?does it depend on how frequent i play or how big my stakes are?

ive not been made a bonus offer, thou usually the more points u earn the quicker u clear the bonus.

u will need to lookat the terms and conditions and work out which u think u will clear.

if u play mtt/stts u earn 5 player points per 1 dollar in fee[ie a 10 dollar plus1 game earns u 5 pts.

Thanks again Gnasher for your help/info,just read the terms and conditions got it now and as usual betfair are offering us user's very little

I got the email and tried to opt for the $25 offer by entering the code in the box under 'My Players Club'. I got an error message saying it could not be activated. I contacted BF who have asked me for a screen shot which I have sent them. I am not on Essence but still part of the old Befair RB deal, so maybe that has something to do with it?

i had same as you wykamist.. also on rb deal.. have not bothered to ring.. can you keep me posted please? thanks

Just heard back from the helpdesk. The matter has apparently been escalated to the 'poker team'. I think the more people who let them know they cannot activate the bonus the better - maybe they will come up with something instead like a ticket. If we don't accrue player points I don't see how its going to ever work for us.

Bonuses are there to reward the poker site and not you, unless you normally grind the stakes involved at a profit (or break even) then just enjoy the poker and don't worry about any bonuses. Poker sites know that the majority lose and will keep depositing just to release this cash.

BTW I doubt anyone on RB will get this.

anybody out there who had NO problem activating the bonus? you gotta laugh tho...they do it to comnpesate for being useless.. te make a mess of it

Personally I just wish they would abolish all bonuses and rakeback etc and just lower the rake percentage upfront. Would make things a damn sight simpler for everyone.

But if they send me an email, personally inviting me to do such and such as compensation for the site outage I thought I might as well. Frankly I was very dubious it would work, from previous experience. But it's better not to offer anything at all than wasting my time offering something that does not work.

wykhamist i had same problem for the 25 bonus so regestered for the 100 that worked and i am on RB

wykhamist i had same problem for the 25 bonus so regestered for the 100 that worked and i am on RB

you need to play a lot to get that in 30 days joker

Same here...I could not be bothered to wait for the 'poker team' to get back to me, so opted for the 100 bonus. Since I mainly play at $3 - $5 stakes SNG's I expect I will not get nearly enough points (if I knew what points were) but what the hell.

I'm on rb and had no problem registering for the 100 bonus. While the 25 bonus gives you a maximum bonus of $25, (750points for $25). I opted for the 100 despite not likely to earn the full bonus, I will still get $25 for 750 points with the 100 bonus, but for example if I get 900 points I will get $30 bonus, as  you get $5 for every 150 points.

well spotted apollo.. I was almost fooled to believe that you have to get the full 3000 pp to get anything. I just opted in for the 100 without problem while the " poker team " is having a relaxing weekend off and come back on monday to tell me sorry you could not opt in for the $25 bonus, but we have good news for you, the deadline was sunday night, so no bonus for you colonel!

I'm a bit daft tho.. been playing since 2pm and opted in AFTER..

Lol don't know about daft, but you're certainly a luckbox

I'm a Rhinestone cowboy....

Dear Sir/Madam

Thank you for your e-mail.

We would like to express our appreciation for your patience regarding the issue you had with activating your Loyalty Bonus.



Due to some unforeseen issue we can confirm that there have been a small number of customers who have encountered some issues with activating their Loyalty Bonus.



Unfortunately, we do not currently have a resolution for this issue, that being said please rest assured, that our Poker Management team are taking the necessary steps in resolving this issue.



Please also note that although the Opt In has expired for the Loyalty Bonus, we will still be able to apply a bonus to your account as soon as we have a resolution for this matter.



We are truly sorry for any inconvenience we may have caused, and we can ensure you that you will be updated on this matter as soon as possible.

i have the same letter sent to me... Still waiting for an answer

ps.everybody is on the essense system,cake or no cake if u play any cash games.

2 weeks have gone by and needless to say no response from that elusive 'poker team'. Yet another example of appalling customer service!

I have given up on mine. Though wykh I thought you had given up on here anyway.
I do not know why they bother to send e-mails and messages to you and they don't work or do not apply to you.
Pretty baffling when sometimes it comes up with something to opt into and then tells you already registered when cannot remember doing so.
Must admit this particular one baffled me at the time and baffled them too on the phone.

Yes its true that I don't play here or anywhere else any more. But I was just annoyed that they promised they would get back to me then never did. If Chipfire is looking to make up a list of examples of failed customer service then he can use it maybe.

I've already added it to an ever growing list. Quite looking forward to the  next Q and A session. Have a feeling HF is going to have some fun with the Helpdesk fella, who reckoned they didnt have any issues not being resolved to the customers satisfaction.

Shyte...double negative...good job dibble isn't around.