Poker
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I had registered at the below Tournament when the crash out happened at betfair and still now I have not been informed what happended to my money ..
Their help service is constantly engaged ...
Anybody else had this problem ?
2010-01-25
17:19 192527507 2010-01-25
17:19
Poker Tournament
Register: D2N Turbo NL Hold'em $108.90 #3759503 - - - (108.90)
Their help service is constantly engaged ...
Anybody else had this problem ?
2010-01-25
17:19 192527507 2010-01-25
17:19
Poker Tournament
Register: D2N Turbo NL Hold'em $108.90 #3759503 - - - (108.90)
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Replies: 42
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Hey m8,
I've been registered for the 10k Gtd when BF crashed down...until now i haven't got my money back,but i mailed them and they said they'll need the next 24-48 hours for some refunds...so the only way is waitin'...i'll report u just if i get my money... |
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Hey m8,
I've been registered for the 10k Gtd when BF crashed down...until now i haven't got my money back,but i mailed them and they said they'll need the next 24-48 hours for some refunds...so the only way is waitin'...i'll report u just if i get my money... |
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still waiting for mine,,seems like 1,,yes 1 person is working on it,,for the1000,,or so players that were logged on at the time,,
did get thru on phone,,but they said they would look into it. |
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Lucky you ..I could not even get them on the phone myself and I have been trying to call from Cyprus...
Its shamefull the way Betfair treated their customers for this matter.. They could have come with an announcement saying whether there are still any outstanding problems l and acknowledging that there may be still some customers out there that they were not refunded as yet.. The crash happened on the 25/01 and still until now nobody has a clue what happened to their money Bravo Betfair |
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Has anyone been refunded yet? The e-mail said 24-48 hours, but that time has elapsed.
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I'm still waiting. Dreadful service considering the vast sums they get from this site.
This is what happens when there is no competition |
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Dear Evski
Thank you for your e-mail. We are investigating this for you and we will get back to you with an update as soon as possible. We thank you for your patience. Please do not hesitate to contact us if you have any further enquiries. 5 days for that? They know darn well that their site was down, gimme my fecking money you swines! |
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Still waiting. :(
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they owe me $2,400 from last night as you can imagine i have been on the phone several times and they promise me the money will be credited. Tbf last week they refunded all the tournaments I was involved in EVENTUALLY!
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When are they refunding? Haven't been paid, didn't bother to check last night. Any announcements anywhere?
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I'm even still waitin' for my refund for the legendary Crash-Down-Monday.I send them my first mail 5 days ago and the answer was that i will take about 48 hours and then i'll get my money back...my arse!!!Now it's Sunday...and meanwhile my second mail is goin' out in which i gave them an ultimate about 12 hours...otherwise i will install my advocate and try to find another solution!
It's unbelievable poor in which way Betfair deal with that problem...just disappointing,nothin' else... |
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lets be honest, no matter what they say in emails or any apologies on here, they couldn't care less.
A week tomorrow to refund is ridiculous, should all be done within ideally 24 hours but certainly 48 hours maximum, and automattically, as it is we have to chase them for their error. |
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well it's not refund for me, the torney finished as normal ($1200 grtd last night), everything normal except they have seen it fit to keep my winnings, with no explantion.
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ZeBangola: "..otherwise i will install my advocate and try to find another solution!"
I think you have been watching to many movies mate.. On the other hand I agree that Betfair Poker have lost their way of late. Its a question of inefficiency from the top in my opinion. I have been with them since they started the exchange site and found it to be a slick outfit, but it looks as if the Poker site is run separately . I have no doubt however that everyone who is due a refund will get it.... eventually |
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My advice would be, instead of complaining at appalling customer service for the umpteenth time, vote with your feet and find another alternative, really really simple. :|
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Anyone been sorted yet?
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No yet mate...
They are unbelievable ..... Are they aware that some people did not get their money back On the other they are offering free entries and extra prizes on the tournaments ... Could we send this topic of the forum to them? Someone could ? |
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Entering 12k on saturday night$60
Chinese take away £8.50 Betfair not answering your mail or paying your winnings by monday morning priceless |
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Any news? :(
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At last ,they reinbursed my account with the money for the outage on the 25 jan .They have actually corrected my statement details on the 28 jan so I do not understand why they could not send an e-mail explaining the correction and where to look for it.I had to manually search my statement to find it!!
Anyhow everything is sorted now..Still Bethfair handled this situation badly due to lack of communication on their behalf |
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Well I still haven't been refunded. Have sent 2 e-mails and tried to phone but could not get through. I am a bit fed up with it.
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Same here and still havent been pay for last weds cash bonus, ok its only $100 but not the point, all the helpdesk cud do was laugh and say its not the helpdesks fault, top service again, clowns.
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i have phoned 3 times about saturday nights outage, apparently they were going to pay everyone at the same time....
They accelerated my claim at 8:30 sunday AM now 17:34 impressive eh? I await $2,400 so am not entirely confident with BEtfair! |
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a week they've had to refund and still the wait goes on ............
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still haven't had my winnings from sat night. recieved an email saying it will be paid within 48 hours.
Fair enough but get the communication out quicker or at least an announcement. Also stop messing ppl about, having to waste their time badgering YOU to get THEIR monies FFS |
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no, email even for me :-(
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I sent them an email sunday and left it at that freddy. Have you sent something out and they've just ignored it?
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i have phoned and spoke to someone 4 times the same person 3 of those, she knows my complaint off by heart. still no money!
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Any luck anyone? :(
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No refund, have emailed again today but standard reply only.
Maybe having problems retrieving data? But whatever the problem should be making an announcement on here, over a week to sort out is shocking. |
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Hope they haven't gone skint. :(
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I have been refunded from Sat.......... :) ...
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received payment for 12k saturday this afternoon
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Have just sent them another e-mail from money owed to me from last Monday. They said money had been refunded yesterday, it wasn't, only money put in was leader board payment. Lol. Hopeless.
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still not paid here from sat night
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fooook me . things have got bad on here.
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Got my cash bonus, but still no refund. :(
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Just got my refund from 11 days ago.
They did not answer any of my questions about why it took so long or why monies are not automatically returned when site crashes. |
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paid full. How long before a rival sets up with bog standard customer service to clean this bunch of cowboys out?
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