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Mavis
02 Dec 07 01:31
Joined:
Date Joined: 29 Jun 04
| Topic/replies: 13 | Blogger: Mavis's blog
BECAUSE IF CHANGES AREN'T MADE AND FAST I DON'T HINK I WILL BE THE ONLY ONE WHO GOES AND PLAYS ELSEWHERE...



After hearing the recent claims that BF are 'listening to their customers', I have noticed in the last few months they have in fact done the complete opposite!

This leads me to believe there might be some internal funding issues or internal probs we don't know about, why else would thay have done so many things which were the complete oppositie if what the majority want?

Bugs still not fixed:

- If you click 'fold' by accident, you then can only 'fold' or 'check', you are unable to raise.
- There now seems to be a problem with headsup cash tables, if your opponent leaves their seat, then you seem to be left with a 'reserved' over that seat. I tested this tonight and the opponent is able to sit down
- SATELLITE INFORMATION STILL NOT IN THE LOBBY PROPERLY why???????????????????????????? how many times do you have to be told that YOU ARE LOSING BUSINESS because people will not play a satellite if they aren't sure what the hell it is for!
- Poker software uses massive amounts of processor speed PLEASE DO NOT DENY THIS IS AN ISSUE!
- Many more that you have been made aware of (I am too tired to think) but still have not been seen to...

Also

- woeful MTT offerings
- totally overloaded STT lobby - some games too similar need to be removed which NEVER get played, I am sure your software will tell you which ones they are (like $640 or whatever it is deep stacked 9 seat stts etc).


All of the above issues, plus MANY MORE, and yet to my amazement on the new upgrade you have decided to integrate blackjack into the software! WHY HAS THIS BEEN DONE BEFORE YOU HAVE SEEN TO THE OTHER GLITCHES / ISSUES THAT YOU HAVE BEEN MADE FULLY AWARE OF?

Now could someone please explain where exactly your priorities lie because right now it does not seem it is with your poker customers!!
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Report The People's Choice December 2, 2007 2:19 AM GMT
you won't leave (NAP) xxxx
Report reactive December 2, 2007 3:03 AM GMT
hi m8 i gave up moaning and left i won't be back whatever they do but i do miss the craic and chatting while i play, making the break is the hard thing once u do u realize u were stupid not to do it earlier
Report Spud! December 2, 2007 6:43 AM GMT
I left over a month ago best thing I ever did!
Report canaryboy December 2, 2007 6:53 AM GMT
same! :D
Report Evo 22 December 2, 2007 8:41 AM GMT
Good post Mavis.
Report JIMMI3321 December 2, 2007 8:51 AM GMT
Mavis 02 Dec 02:31
BECAUSE IF CHANGES AREN'T MADE AND FAST I DON'T HINK I WILL BE THE ONLY ONE WHO GOES AND PLAYS ELSEWHERE.

how fast? this has been on going since about july and like you say they don't listen and worse they haven't acknowledged one post on here.

Maybe they could make a start and answer this one 'cos it's spot on.
Report Mandylou December 2, 2007 8:57 AM GMT
it is a good post
its also his 3rd , ive tried a couple and a few others have also posted a non flaming sensible post

they dont seem bothered or taking any notice whatso ever about retaining players
however on the plus side the play tables are working lovely and they have 20 new people playing blackjack (until they lose and claim its rigged)
oh and they are also saving money by reducing**of some people so that side looks promising
ben and ruru arent getting paid anymore so again more savings as they havent been replaced with anyone judging by the lack of anything usefull from the site in 6 months, and they are looking on compulsory 4 hour crashes a night to cut down on the amount of electricity used
that along with the lack of info re sattelites means as less people are entering them so less seats generated so less money needs spending on them at the main event


sharp minds eh !!!
Report Six of Clubs December 2, 2007 9:32 AM GMT
I hardly play anymore, but I got fed up and uninstalled betfair poker from my pc. I won't suggest anyone else do it, because last time i did I got banned!! :D
Report chilindude2 December 2, 2007 9:35 AM GMT
Is omaha easier on other sites soc?
Report Six of Clubs December 2, 2007 9:37 AM GMT
probably not mate, as you know you do get a lot of brutes on bf. tbh I just dont get the time to play but hopefully in the new year I will have a go at *'s, there are bound to be a few muppets on there
Report nestor December 2, 2007 9:42 AM GMT
Quality post, Mavis.
Report Ghostbusters 2 December 2, 2007 12:12 PM GMT
i 100% agree with the old bag

- If you click 'fold' by accident, you then can only 'fold' or 'check', you are unable to raise.
this is the same as other sites. though i'm not sure why. if you wanted to fold, you're then hardly going to think, oh wait, i can check? in that case, i raise.

processor usage is RIDICULOUS.
i tried betfair for a month. i really wanted to like it and i almost got used to it. but it's just no good.

*****still cover the bet amounts after raises and reraises.
hand history needs to be easy to access.
etc etc etc
Report dibble December 2, 2007 12:15 PM GMT
1. rebuild the poker client into something which uses the windows api and you won't have to spend ages coding up the mouse wheel ffs - spend your developers time doing useful stuff.

2. Satellite information is just impenetrable. need to know when the next event is, not a reference number

3. The notes facility is buggy - if a player leaves a seat and you had notes on them, the icon is left behind and it's irritating

4. More MTTs at sensible amounts. Why not have some sit and go MTTs like st*rs with their 180 runner jobs?

5. Observer chat?

6. The graphics are really pretty ugly for 2007. Stars, crpto, full tilt, anyone really - all better. Tell us you're redeveloping it please.

7. Bring back ruru.
Report midastuck December 2, 2007 12:19 PM GMT
When people i knew still worked at betfair I kept coming back for more out of loyalty and optimism.
They've left now so I now play about 3-4 mtts/month on BF cos its so shyte.
Obv Ill now play the dreamteam thing too but its actually very sad what a disaster this site has become, an particularly how incredibly badly its managed.
Report douglas in the jungle December 2, 2007 12:20 PM GMT
sell the fecking thing.
an ugly mess . thats what it is !!!!!
Report Keith A December 2, 2007 12:20 PM GMT
30% cake for existing users

Auto reload for cash

Decent MTT range

Observer chat

Find a player for people sat in lobby of STT's
Report Six of Clubs December 2, 2007 12:25 PM GMT
and another thing, if you're playing a cash table and select lobby why doesn't it take you straight to the table you're playing so you can see where people are from??
Report fundamentalist December 2, 2007 12:33 PM GMT
it would be nice to think that for the last 6+ months theyve been building a new site in the background to release sometime soon, theyve had more than enough feedback to know whats required and it could be a cutting edge product that supercedes the others out there, hence increasing their traffic and liquidity greatly and giving them a chance of drastically increasing their market share. Instead they still havent delivered the majority of "teething problems fixes" from the initial release which were promised inside a few months, instead the changes we do see like the blackjack addition are insulting to the intelligence of their loyal poker clients.

they have some very loyal customers whose patience has been more than tested and many have now left and id expect most that are left are considering doing so, they have the best free feedback for a site in this forum, and a huge customer base from the betting site yet still they cant seem to get it even close to right

the sensible option as has been said before is a new system completely - it would be a start if they would actually acknowledge all the problems, and set a fixed date for resolution for them rather than burying their heads in the sands every time a problem exists
Report carrcole1 December 2, 2007 12:40 PM GMT
the amount of processor needed to run the poker is crazy!! its about 50 or 60% on my PC, unlike other poker sites (20% max).
Report carrcole1 December 2, 2007 12:42 PM GMT
transparency on r akeback!!!!!!!!!!!!!!
Report Peter Parkers brother December 2, 2007 12:46 PM GMT
I think the site has a lot going for it, there seems to be plenty of new fish coming through and I like the graphics. I also like the fact there is no additional time bank unlike other sites.

The problems are:

no reload on cash table before the next hand starts;
if you get disconnected there is no auto timebank to get reconnected;
the tables sometimes mess up and crash.
Report Evo 22 December 2, 2007 12:48 PM GMT
"instead the changes we do see like the blackjack addition are insulting to the intelligence of their loyal poker clients."


The above statement is so obvious and correct,its actually quite funny that someone at betfair Poker had to believe this was an improvement to the site.
Report dibble December 2, 2007 12:52 PM GMT
it might be an improvement to the profits which ouf course, is an improvement for them :(
Report Evo 22 December 2, 2007 12:53 PM GMT
To improve profits on a poker site you just need some more poker players surely!
Report Chronic December 2, 2007 12:56 PM GMT
Pointless, this sort of thread and everything said in it has been repeated ad finitum.
12 months ago they pretended to listen, then realised how much work it would take to improve so gave up and designed blackjack instead. Brilliant!
Report Mavis "Hacksaw" Handbag December 2, 2007 1:43 PM GMT
The thing that has annoyed me the most, is the fact that they have decided to implement a completely new idea, ie instant blackjack, before they have bothered to see to anything else...

Like mandy says, this is not the 1st post I have made and I know he has created some very constructive ones as well, however they have blatantly fallen on deaf ears. Now I may be blindly loyal, but I am no mug, and there comes a stage when you look at things and think:

- Other sites have**parity so their customers aren't left wondering why they bother
- Other sites have a STABLE interface which a) very rarely crashes or b) doesn't swallow up your whole CPU speed
- Other sites do not have these ridiculous glitches with the software which are still yet to be sorted despite repeated requests

BUT MAINLY:

- If I move to another site I will be offered a far better MTT schedule with a bit of VALUE
- If I move to another site I will be able to play their satellites and maybe qualify for some live events, without spending 30 minutes trying to work out what the bloody hell that satellite in the lobby is for
- If I move to another site, there will be far more liquidity as it's plainly obvious that by neglegting the poker site for so long Betfair liquidity had dropped and now it's getting pretty difficult to et a game!

I am off out now and I don't know how long this thread will last but if it's still here later I look forward to reading further replies.
Report Waheyyyy December 2, 2007 2:01 PM GMT
Chronic 02 Dec 13:56


Pointless, this sort of thread and everything said in it has been repeated ad finitum.


How long do people actually want before they see that they are doing / will do nothing about it at all.
Report wingdings2 December 2, 2007 3:56 PM GMT
I admire your patience and persistance Mavo but fear it's misplaced.
I jumped ship 2 months ago as I finally felt that there was no chance of change.

A couple of conversations I had led me to believe that there were opposing forces at work in Betfair towers and the subsequent personel changes seem to bear that out.

I loved playing on Betfair poker until about 6 months ago despite the software problems, but I don't recognise the site anymore. Everything that was good has gone.

I notice there is no 12 plays this year which is something most of us used to look forward to, another example of changing attitudes at the top.

Good luck to those of you still hanging on, I still enjoy reading the forum, but even that is quieter nowadays.

All the best

Wing
Report Amun-Ra December 2, 2007 3:57 PM GMT
Hi everyone, haven't been here for a long time. I wanted to say something about Mavis' post and Betfair Poker as a whole.

In short, their site is nothing short of a disgrace. The reason why so many haven't left yet and still complain is that they think Betfair are going to offer either compensation or better guaranteed tourneys or bonus offers (like billy monuntains). This will never happen.

Their offers pale in comparison to some of the 100% bonus offers on other sites. I left a few months ago for good and to copy someone else's sentiments, it was the best thing I ever did.
You may not want to play in 5000 man fields, but at least you get the choice. On other sites you can play all the games (including some low-ball games) and the traffic is ever-flowing. The connection to other sites is always exemplary and there never seems to be any other problems (just look at the other forums).

I see betfair have signed Annette (gl to her) who apparently is sponsored for whatever tournament she desires (as she said on her podcast). We know Betfair sponsor Bengt and Buzzer who play the majority of their poker live or on other sites (as well as Annette). In fact, I am suprised Annette joined betfair as she made her name playing the $100 rebuy and the Million and other huge-runner multis. Betfair cannot offer these.

It is laughable that the money gone to sponsor these pros has not attracted anyone to the site and yet it could have been used to help strengthen the day-to-day running of the site to keep their original customers. I hope Betfair come to realise that their sports betting is simply genius but their poker is an embarassment.

See you on the tables at Crapto (Axilleus) and Full Tilt (Rated Rk/Hector01).

Gl

Phil Magroin
Report Semper-Fidelis December 2, 2007 4:14 PM GMT
I have also moved having been a loyal customer here for at least 3 1/2 years. Gave it time after the relaunch to improve but it simply never has.

They need to close the software application for a few days iron out all the glitches, demolish the game list and restructure MTT's and STT's. Sit the 'brains', i use that term very loosely, down and reinvent a whole new program.

Start from scratch. I know it will never happen as they will continue to overlook any problems and try to sweep them under the carpet.

Im sure the pros you sponsor give the company massive satisfaction- beause one thing is for sure they're certainly not impoving the online playability of the site.

The marketing of these players hasnt improved numbers brought no new players. In fact the very people you sponsor dont play on your site. That says a lot.

Imagine Ivey or Hansen playing on stars constantly and not Full Tilt. Unthinkable. Yet how often do we see Annette on betfair- not at all. Not a dig at the girl why should she play on a site which offers no games whatsoever
Report sir losealot December 2, 2007 4:15 PM GMT
Considering they've had over 12 months to sort out the initial problems it should have improved heaps by now, and we all know it hasn't. I have to agree with the earlier posts when they highlight that betfair have shown their true intentions by adding blackjack, that nobody wanted, to the software in favour of fixing the bugs - the sat info example being truly unbelievebly bad, this just shows they are out to try and make as much money as they can out of their sportsbook punters who fancy go at poker rather than to draw in poker players.

it would be great if the new man at the top would care to respond to this thread, but i for one aint holding my breath
Report Spud! December 2, 2007 4:24 PM GMT
I cant actually believe people get paid to set this shambles of a site up with no improvements or anything. Heads must surely roll. If you owned a company would you be happy with the way they run things?
Report dibble December 2, 2007 4:25 PM GMT
heads have rolled. Ben and Ruru have both gone.
Report Semper-Fidelis December 2, 2007 4:28 PM GMT
The two people capable of improving the site, and from what i have heard the only two who have listened to the customers in the past.

Cant believe this has happened to betfair poker. I always had the feeling betfair were a highly professionally ran organisation- obviously i was wrong
Report Spud! December 2, 2007 4:28 PM GMT
I thought they left of their own accord.
Report jamesbeckton. December 2, 2007 4:31 PM GMT
I think betfair hq have decided they have invested enough money and now want the money to flow. This would follow the pattern of spending money on advertiisng (wsope and big annette sponsorship) rather than pleasing their customers. Their refusal to pay some people rb is ridiculous ( I would leave if betfair cut my rb)
Report dibble December 2, 2007 4:34 PM GMT
well, if you want heads to roll there's the head of betfair poker and their poker room manager both gone.

I wish them both well mind.
Report Semper-Fidelis December 2, 2007 4:34 PM GMT
and now want the money to flow

Certainly wont be if things dont improve
Report jamesbeckton. December 2, 2007 4:44 PM GMT
Tbh they seem to be gettign more traffic than earlier on in the year. Changing 16k to annette's tourny was shooting themselves in the foot as 16k made them money and exceeded overlay!
Report Stallion1873 December 2, 2007 4:47 PM GMT
I played a handful of HU games on here the other night and it was the first time I had played here for months. All I will say is I'm amazed at the loyalty shown by some people. From what I can see there have only been negligible improvements since Betfair launched the software. They gave us detachable tables (to bring it in line with every other site known to man) and thats about it. The problems mentioned by Mavis et al have been repeated on here umpteen times but it is clear that they do not give a ** and do not listen.
Report HYPE December 2, 2007 4:48 PM GMT
Come on - surely there must be someone left who still wants to defend Betfair ? ;-)

(p.s. - ty Betfair for letting me have a few big winners last month!)
Report Stallion1873 December 2, 2007 4:50 PM GMT
think he is busy at the minute ;)
Report dibble December 2, 2007 4:51 PM GMT
well, to be honest - i've hardly played any of my poker on the site for ages. The odd entry to the 16k or the thursday $20k but that's it basically.

there are just so many places to play that are nicer on the eye.
Report Mandylou December 2, 2007 6:13 PM GMT
i dont know the full details of both ben and ruru leaving (ben is still there BTW)
but as opposed to thinking that they are getting any blame perhaps it could be that they werent getting listened to ?
Report Six of Clubs December 2, 2007 6:21 PM GMT
that would make the most sense to me
Report dibble December 2, 2007 6:24 PM GMT
who knows mandy...

however, if the head of poker at betfair can't change or direct the poker offering then he is right to go. can't take responsibility for something if you don't have the authority to manage/direct/change.

I know that ben is still involved and hope ruru is well and happier :)
Report The Dark Lord December 2, 2007 6:27 PM GMT
If the players on betfair werent so bad then everyone would have left!
Report Peter Parkers brother December 2, 2007 6:49 PM GMT
I geuinely don't understand why people waste their time complaining. If stars is a better site with more liquidity then play there, if you get a better rb deal at full tilt then play there.

I play 1/2 NL and thats all I play, there ar fish here and soft tables so I'm happy - if that changes then I fire up FT. If I wanted to play a big multi on a sunday I play stars/FT. Surely it is that simple? why try and bother with it here if you have a problem with the offer?

P.S. I am sursprised they introduced blackjack and dissapointed as it is -ev for me and against the betfair brand (I haven't played it but I assume it is +ev for bf and they are acting as bookies here?)
Report Mr Snap December 2, 2007 6:51 PM GMT
i like it :-)
Report ajcairns. December 2, 2007 7:06 PM GMT
didnt have you down as a blackjack freak snap
Report Lord Highstack December 2, 2007 7:08 PM GMT
Yeah AJ. He lost 82K and tried to blame it on a 'bank error'
Report canaryboy December 2, 2007 7:10 PM GMT
haha
Report ajcairns. December 2, 2007 7:10 PM GMT
TWIIIISSSTTT!!!!!!
Report Peter Parkers brother December 2, 2007 9:45 PM GMT
No 12 plays of Christmas is a real shame that has been a superb promo in the last few years.

The fact you can deposit/withdraw to your bank account without having to pay a third party proicessing fee is an awesome feature imo.
Report casemoney December 2, 2007 9:50 PM GMT
just seems they dont care
Report Leaf December 2, 2007 10:02 PM GMT
Terrible site now . I would'nt know how to improve it , as the saying goes you cant make a silk purse out of sows ear.
Sad as the chat and games on here used to be a crack a couple of years ago.

As others have said far better poker rooms out there , so no real problem as I dont play here anymore but a complete f up of a missed opportunity by BF .....amazing really how a online gambling co , with all those clients in a online poker boom can manage to spectacularly mess things up.
Report Mavis December 2, 2007 10:36 PM GMT
Well I am back and it seems pretty much everyone is in agreement with the sentiments on this thread. So for one last time I am going to put up a suggestion thread, and tomorrow I will email the contents of both threads to Betfair, and await their response.
Report Mavis "Hacksaw" Handbag December 3, 2007 7:50 PM GMT
TTT

thanks for responses guys, thread being emailed over. :)
Report Mavis "Hacksaw" Handbag December 3, 2007 8:17 PM GMT
sent :)
Report Mavis "Hacksaw" Handbag September 26, 2008 4:03 PM BST
TTT

FOR THE POWERS THAT BE

SEE THE START DATE OF THIS THREAD
Report Mavis "Hacksaw" Handbag September 26, 2008 4:03 PM BST
TTT

FOR THE POWERS THAT BE

SEE THE START DATE OF THIS THREAD
Report BlufMummy September 26, 2008 6:09 PM BST
HA HA HA HA AH AHYHAHAHHA
Report "M" September 26, 2008 8:39 PM BST
Mavis, this is so last year, get some new threads.
Report Mavis "Hacksaw" Handbag November 5, 2009 4:54 PM GMT
ttt
Report Bruce Wayne November 6, 2009 2:38 AM GMT
CU LATEGAME
Report Annapurna November 6, 2009 8:14 AM GMT
The Aussie points thing at the moment is good its a step back to what used to happen. All the recent cash promos have been a farce basically if you were a raker you don't get a thing so it was just promoting it to smaller players whos cake probably wouldn't be much anyway.
For me the tourney schedule is poor the tournaments finish 2 late with the structures being to slow. I mean the main nightly competition. I final tabled it and it finished at 2am i work thats far 2 late. How can a site like betfair not be able to accomodate a 100k every week and it not cost a $1000? 500 should be fine.
On the plus side withdrawls are excellent best around and you feel money is safe no matter how much you have in there.
Report Annapurna November 6, 2009 8:14 AM GMT
The Aussie points thing at the moment is good its a step back to what used to happen. All the recent cash promos have been a farce basically if you were a raker you don't get a thing so it was just promoting it to smaller players whos cake probably wouldn't be much anyway.
For me the tourney schedule is poor the tournaments finish 2 late with the structures being to slow. I mean the main nightly competition. I final tabled it and it finished at 2am i work thats far 2 late. How can a site like betfair not be able to accomodate a 100k every week and it not cost a $1000? 500 should be fine.
On the plus side withdrawls are excellent best around and you feel money is safe no matter how much you have in there.
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