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the kevster
30 Nov 11 14:25
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Date Joined: 12 Sep 03
| Topic/replies: 20 | Blogger: the kevster's blog
I emailed the following to the bookie in question 2 weeks ago but still not having any joy...i am not too chuffed about it!!!!! is writing to IBAS my best option?


Good afternoon,

I placed a €60 bet on big zeb to win by 4 3/4 lengths or less at 11/4 yesterday at 14.50.34 twenty seconds after the off of the race which was 14.50.14. The 'no more bets' sign didn't appear until 14.51.09 which is 35 seconds after I placed my bet. Your cameras will prove that i was in line at the off of the race and even told ?????? in your ?????? branch that the race was off as i slid my docket across the counter. The bet was accepted. When I went collect I was told that I was 20 seconds too late. I bet in there occasionally and didn't want to argue with the staff so I held onto my docket and rang your Head Office this morning. I had a ten minute conversation with ?????? from the shop queries department and after ten minutes I think that he eventually understood what i meant!!! However he still had absolutely no reasonable explanation to my simple question which is as follows:

Question = How does a punter know that he/she cant do the distance special after the off yet BEFORE the 'no more bets' sign appears on screen?
Answer = He/she has certainly no way of knowing that information until you try and get paid!!!!  This is totally unacceptable and a chimpanzee wouldn't allow this situation to exist.

Having been refused payment I sat and watched fingal bay, albion wood and formidableopponent all pop up on screens for the similar distance special bet. I am 100% certain that no terms and conditions appear on the bottom of these distance screens whereby stating that at the off no more bets be placed (like you put max bet €100 on the bottom of some specials screen) Alternatively you could leave the distance specials screen up for about 90 seconds after the off with the 'no more bets' sign across them, that would be a second way of educating the punter. (In anticipation of you telling me that the distance special screen disappears at the off I will answer that one now. Not only is that a poor system to put in place but in ?????? whilst your standing at the counter its impossible to view the screens.) Even your 'no more bets' implies that one can keep punting away as nothing of any material fact has happened in the race and your sign doesn't say 'no more win or ew bets'.

I just want to collect my own bet but as i am writing I dont even understand why you restrict these bets whilst your still accepting the win and ew bets. Sure if a horse falls or one is left behind at the start then stop each and every bet but in this particular race it was a 5 runner and nothing of incident happened before i placed my bet, all horses jumped around and big zeb and noble prince the market principles were followed home by the 8/1, 25/1 and 66/1 shots. I was clearly at no greater significant advantage at 14.50.34 than i was twenty seconds earlier.

I bet in ???  regularly as they offer some great specials, money back offers and enhancements but sure all that's not worth a damn if you don't get paid on perfectly legitimate winning bets.

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Replies: 28
By:
ReimerpYsatnaf
When: 30 Nov 11 14:40
In other words your bet cops and you go to collect and they refuse to pay only offering your stake back.

If the bet loses you obviously don't go up to the counter as you think there is nothing to collect as they will not tell you that you're entitled to your stake back.


The bookmaker therefore is in a no lose situation as if the punters bet wins they refuse to pay (give stake back), if it loses they pocket said punters stake. If the bet was late surely it should show up on their system as the bet is being placed and if it does not why not?? If you where refused the bet when trying to stake it this would not happen.
By:
pa lapsy
When: 30 Nov 11 15:05
Something like this used always be left to the discretion of the shop manager/ess but the advent of the computerised system ties their hands somewhat.Given it takes a few seconds to put the bet through you were probably 10-12 seconds "late" in a 2 1/2m(?) chase.
Personally i,d go back to the shop and speak to the manager explaining you feel fairly hard done by and could he/she make inquiries as he obviously has someone to answer to.
By:
Dan Chipowski
When: 30 Nov 11 15:10
Were they really 11/4 on a 6/5 shot winning by 4 3/4l or less? Plain No wonder you had a bet on it. Silly

I understand your complaint and your anger, it's very poor form from the shop staff imo who should have told you they couldn't take the distance bets after the 'off'. As you said if the bet didn't cop you can be fkin sure they wouldn't have alerted you to the refund on your docket.

As it stands I don't think you have much hope of getting paid, but it's a lesson I suppose.
By:
ko2
When: 30 Nov 11 15:42
disgraceful carry on by the bookmaker. if you persist you should get paid eventually, personally i wouldnt do a bet after the off in any race now because you leave yourself open to be messed about like this . hope you get the money off them
By:
Newmanix
When: 30 Nov 11 16:04
I agree with both Pa and Dan.
By:
wildmanfromborneo
When: 30 Nov 11 16:35
Absolute theft once they take your bet that should be it,the only exception should be if there is collusion.
How many bets are retained under this rule that should be returned.
Kevster stick at it not just for the sixty quid but to show they can`t treat us all with contempt.
By:
robo
When: 30 Nov 11 17:32
Dont mind him kevster,a fruitter if ever there was one.
By:
murphyjust.
When: 01 Dec 11 07:49
very harsh...some rick though, I think they bet 1/1 noble, 6/5 big zeb, can't imagine there were too many queuing up for the 5 lenghts of more at 5/2!!

I would have another go at them. Ask where it says in their rules that Specials are only up to actual off time. If they can't show you this, and if you're sure that you could still place a bet on race result at the time I'd think you should get paid (unless of course ur a known "shark" in the shop)
By:
bobbybocala
When: 01 Dec 11 21:00
kevster ..small bit of advice for ya..go back to the betting shop..collect your 60 and go and buy something for christmas and stop listening to donkeys..firsty regardless of what the wildclown tells ya, you had a bet on a market that was closed 20 seconds earlier...all these markets are closed at the off...END OF..secondly regardless of what dan chiposki tells ya[presuming hes not taking the p1ss]you didnt have a good bet backing a 6/5 chance to win by 4 and 3/4 lengths or less {or over for that matter] as the actual odds are 3.4/1...and thats not taking into consideration he was probably bigger on here...the only other good bit of advice was given by pa lapsy..go back to the manager..explain your case..she`ll ring head office..if she tells head office your a regular and a loser you might be  in luck..
By:
Rowley Mile
When: 01 Dec 11 21:15
"the only other good bit of advice was given by pa lapsy..go back to the manager..explain your case..she`ll ring head office..if she tells head office your a regular and a loserSurprised you might be  in luck.. "

Thing you might get paid more than €225 if you can record the manager saying that.
By:
bobbybocala
When: 01 Dec 11 21:32
shes hardly going to ring head office in front of the man..
By:
Rowley Mile
When: 01 Dec 11 21:33
Have you ever placed a large bet in a betting office ?
By:
Rowley Mile
When: 01 Dec 11 21:35
I've heard some flattering and some unflattering descriptions of my appearance and dress sense, i always thought i was trendy looking but appreantly spoilsports staff don't feel the same.
By:
wildmanfromborneo
When: 01 Dec 11 21:40
Rowley Mile how quickly you forget,Bobbybocala doesn`t bet.
By:
Rowley Mile
When: 01 Dec 11 21:42
Well, of his 113 topic replies, i think this is the first i've read of his.
By:
pa lapsy
When: 01 Dec 11 22:50
Bobbybocala I don,t agree that the OFF is "end of" for the simple reason there could have been people at the counter,Dan Chipowski,s point is in my opinion fair enough in the sense that big zeb won,t win too many races by too far but by doubling the distance by the price(6/5 by evens)ie just over 10/3 (book giving 11/4) i,d think the shrewder bet was less on distance as did Dan and op. Anyway slight bit surprised the op hasn,t commented since his initial post.
By:
Rowley Mile
When: 01 Dec 11 22:55
He's had 18 replies in 8 years on here LaughLaughLaugh
I suppose that means his query is genuine but i never sympathise with anyone rushing to hand over their money in a bookies.
By:
pa lapsy
When: 01 Dec 11 23:06
Fair enough RM [:laugh:
For Feck sake Kevster don,t be so quiet,you,re due the bobs if all is as you say it is above,go in and give them shi t.
By:
trooper thornton
When: 02 Dec 11 00:47
FFs i had a bet with them  5f sprint 15min late and they paid me  i got delayed putting the bet on as i had to leggit from my job(post office worker ) to my local betting shop as some old dear wanted to collect her pension i left that job now and not betting at all now

I have to say thay always gave me the benefit of the doubt when i was betting
By:
chingachgook
When: 02 Dec 11 01:06
you knew the race was off so why didnt you ask them while placing the bet
if you were on or not.If it was me and  they couldnt tell me yes or no i wouldnt place the bet as i'd be leaving myself opened to be screwed as you were.
The amount of punters who put themselves in this situation every fookin week irks me.
By:
bobbybocala
When: 02 Dec 11 02:17
pa lapsy ..the firm put the line for the winning distance at 4.75..even if kevster fancied it to be less they still forced him to bet under at less than 8/11..nothing shrewd about that...keep backing a coin flip at less than 8/11 and youll end up with w@nkrider...
By:
pa lapsy
When: 02 Dec 11 07:16
Chingachgook you,re right, a simple "is that alright" at the counter would save all the hassle,the race went off 14 seconds after the advertised off which is very prompt for Irish racing,possible the bookmaker has a rule with distance bets and the off in the event someone hares off from the start,i still think the op is hard done by as i don,t think he was trying to gain an advantage.
Bobbybocala without being argumentative the distance in theory is a coin flip ie evens that its either under or over but like Dan have to say the 8/11 was great value giving big zebs running style.Of Zebs 11 chase wins 8 were 4 lenghts or less,the other 3 were 6,7,and 12l
By:
bobbybocala
When: 02 Dec 11 10:30
pa lapsy..thats fair enough..but before i go just a few reasons why some punters could of went over before the race..small field only 5 runners..opposition [mainly noble prince}runs a stinker...fallers in the race...second beat at last jockey looks after him....stiff finish at navan..ground soft..bottom line is your still only getting less than 8/11 EVERY time..no matter what your opinion
By:
chingachgook
When: 02 Dec 11 14:06
lapsy
i agree that the OP should be paid out.
Bookies are in the business of taking money off punters,you dont want to make it easy
for them.its like giving a pickpocket your wallet to mind and then complaining when
theres nothing left in it when he hands it back.
By:
soapp
When: 02 Dec 11 18:28
Many of you wouldn't have been around when the Bookie's had to print out an "off slip". That is an idea for races.

I know someone similar to Kev who was done in PP for something similar and Lads have done the same to a mate of mine.

Spoils get a lot of flak on here. However they are best for in running betting. As soon as No More Bets is announced they show the exact time on the screens. This way punters know whether they are on or not.
By:
Distant View
When: 02 Dec 11 22:40
The "off slip" would be useless in these circumstances.

The computer tells them when the race was off.

The point is that they still accept bets after the off, but distance bets would seemingly not falls within the category of these type of bets.
By:
Anaglogs Daughter
When: 02 Dec 11 23:30
Anyone that has worked in a company bookies will know one of the golden rules is ''it's up to the punter to know the rules you don't call him to collect a bet.
By:
the kevster
When: 08 Dec 11 22:15
thanks for all the replies (about time ive a few more replies after 8 years RM)and sorry for the delay in getting back to you all...i think that distant view understands best when he says that 'The point is that they still accept bets after the off, but distance bets would seemingly not fall within the category of these type of bets'...to me it would seem logical that you can bet away on win/ew, forecasts, distances etc until the 'no more bets' sign goes up....but you cant but theres no way of knowing that until you go to collect!!!!!!

their stance (over the phone, i had to ring them, they hadnt the decency to reply to my mail) was that they 'presume punters are aware of their rules'. However in their paragraph on distance special bets on their website they dont state that bets are not accepted up until the 'no more bets'. ive attached the whole paragraph.

'Betting on the winning distance will be on races only as displayed or announced in this office. The winning distance will be that margin, as officially announced between the winning horse and the second. All Winning Distance bets are settled on a “First Past the Post” basis only, i.e. Double Result does not apply. If distance instructions on the betslip are ambiguous the price taken at the time of acceptance will govern settlement. In the event of a withdrawal resulting in a rule 4 of 10c or greater in a race where we offer “distance betting” the rule 4 amount will be split between the number of distance options. Dead Heat rules apply.'

I do these bets quite regular so will make sure to get on in time in future. I almost always go under. An ideal race is where you have paul carberry up on an 1/2 on shot in a 2mile race and youre offered about 7/4 for him to win by 3 lengths or less. To me its never a flip of a coin chance on the distance part, if hes good enough to win he will win 9 times out of ten either battling on fending off a challenge or on the bridle in PCs cheeky style...unless the horse PC is stalking falls at the last then its quids in (wish it was that easy!!!!)
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