RTV vid

Ok here

Same on two devices here (pc and laptop), shows the preview clips leading up to race time, but then just get the race/name details on the black screen after that. Same on gruss and through the BF website.

Clear Browsing Data,close down and restart,wicklow

Working fine on chrome, but still the same on gruss and firefox. Cleared the data as suggested but still the same.

Exact same issue…. Fine on my phone but Gruss is frozen on the black screen

Why use Firefox?

Artifice - thank you. I feel better that its not just me.

Driving me mad all day as cant get it to work on gruss.

My RTV pictures have been stuttering all afternoon. Right pain.

Mine are fine,brian on Chrome

No bother Wicklow - let’s hope for better tomorrow

Yah cheers Artifice - fingers crossed for tom as today was a right headfck

Thanks uptheirons. I'll check the broadband speed tomorrow and clear cookies on the PC I use for the pictures(the rest are cleared daily).

Same as yesterday, RTV Video of the race will not show on gruss - Is it just Artifice and me that have this problem? or anyone else??? thanks

It works perfectly well with Chrome on Gruss,Wicklow

It works on chrome if i was using the bf site - but not on gruss and thats what I am used to playing off, especially if you are switching markets inplay.

I am watching the races on Gruss with no problems

Drop Mark a text on Gruss explaining your problem,Wicklow

I have sent a message to Mark/Gary and if they can help I will copy and paste to here if anyone else has the same problem

I had a response from Mark and they don't have any control over the video and seems its not effecting everyone. He did suggest changing the video option to using the external chrome browser setting. It does work that way, but the pop up video window disappears to the task bar each time you click on the market. So that's not much good, unless you want to just watch the race.

By ticking Options/preferences/live video “External Browser Always on Top”  setting it will keep it in place.

So that is a workaround and gets things back to normal, but still very odd that the normal video route stopped working for some of us.

Same here as well Wicklow

works fine through chrome as long as you have that box ticked to keep the screen in place and not minimising

hopefully you got it working that way Artifice?