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My experiences have been insane!
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asda or tesco?
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I think it would be a good idea.
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You need a time machine for customer services
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Oxymoron!
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Aye its pish.
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Twitter has been ok for me when I've occasionally used it?
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About only thing I use twitter for.
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Like most on here never uses Twitter in my life ffs.
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Aye used even.
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It takes two minutes to set up acey.
And you don't need to use it as social media if that's not your thing - you can just use it as a messaging service. As stu says, @BetfairCS are usually pretty responsive. |
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Giving me a heedache just thinkink aboot it longbridge.
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Imagine a world where:
Your travel agent will only talk to you if you are a member of Club18-30. To buy a pint in your local - you have to be a member of CAMRA. To get car insurance - you have to buy your petrol from Esso. HMRC will only take your call if you're calling from a Vodafone mobile. Your bookmaker will only talk to you or resolve the mess it has made if you join X (formerly known as Twitter). Sounds crazy to me. And what will happen when (inevitably) Elon decided to start charging for an account with X (formerly known as trwitter)? |
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acey if you set up a BF account online, twitter is 100 times easier than that...
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acey - why the headache, out of interest? You're clearly tech literate enough to be on here?
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And if you are looking for opinions about "live-chat":
I am experiencing very high thread volumes at the moment and will get back to you in about 50 minutes!    |
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Tech iliterate i am afraid longbridge i just stumble my way through on here.
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Old school innit.
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What % of our customers have easy access to a telephone of some kind? 100%
What % of our customers have easy access to an e-mail address? 100% What % of our customers are already on X (formerly known as Twitter)? 14% Right, lets go with Twitter. Sure it's hopeless, slow and ineffective - but it's cheap as chips ffs. |
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TM - your point is not an unfair one.
However, in the situation where there is an easily-accessible (and for now, free) means of contacting BF CS that seems moderately effective, not to use it because one feels it is 'crazy' or that one shouldn't have to do so strikes me as what my late grandmother would have called "cutting off your nose to spite your face"? |
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Picking the first result from a Google seacrh barely counts as 'research', but:
"The Twitter penetration rate among internet users in the UK in 2020 was 45%." |
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Why Twitter anyway?
Why not Facebook, Snapchat, Instagram, etc, etc? I don't see how singling out Twitter it's any different from (the ridiculous) example I gave earlier, where HMRC decide they will only talk to you if you are calling from a Vodafone mobile! It's nuts! |
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longbridge22 Feb 24 11:09Joined: 25 Nov 10 | Topic/replies: 4,453 | Blogger: longbridge's blog
Picking the first result from a Google seacrh barely counts as 'research', but: "The Twitter penetration rate among internet users in the UK in 2020 was 45%." What happens to that % if you exclude everybody under 18? More realistically perhaps, what happens to that % if you exclude everybody under 40? |
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My 14% guess is probably not far off!
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Think the point is anyone's view of CS would be fairly poor, if they had refused to use the one on twitter - because that is the only CS that BF have these days!
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Bearing in mind that Methuselah is one of the younger posters on here and that (after getting into a spat with Rico) Moses will be back from his ban soon.
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As longbridge said, you don't need to use it as any form of 'social media' it's just direct messaging service - that's how I use it, I barely read it otherwise and have no personal friends on there. All you need is an email I think to set it up.
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stu22 Feb 24 11:15Joined: 12 Jan 02 | Topic/replies: 20,537 | Blogger: stu's blog
All you need is an email I think to set it up. The irony! |
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Well TBF TM we are all sat here chatting online!
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I agree I prefered when you could email BF too...but the twitter response is usually quicker.
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stu22 Feb 24 11:17Joined: 12 Jan 02 | Topic/replies: 20,538 | Blogger: stu's blog
Well TBF TM we are all sat here chatting online! Sorry for the delayed response. I am experiencing very high levels of contact at the moment stu (and then I am going for a smoke or three). In the meantime please confirm your mothers waist size and your grandfathers favourite pie filling. Then confirm if your enquiry relates to: a) A placepot b) Your fridge freezer c) Climate change d) One of the in-play markets we have failed to manage properly e) Name Suggestions for your daughters new born child Rhobandelia will be with you in approximately 50 minutes. |
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Rhobandelia is one of the better ones to be fair to him/her.
If you get Philderminia - you're fecked! |
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I appreciate the depiction - TBF in my experiences it's been more like that from other sites/bookies etc, and BF on twitter are fairly straightforward - think they ask in messages for your username etc, but not too much faff. Though might depend exactly what you wanted them to do of course...
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I'm fairly sure the AC or verification issues can be a nightmare - but I think that is true whichever form of CS they are using.
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Most of my "enquiries" relate to the mis-management of in-play markets stu. That can be painful enough.
I can't even begin imagine the pain that would be involved in a more complex/difficult issue. |
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This system is there to IRRITATE AGGRIVATE FRUSTRATE so you will give up and go away.
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