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15 Dec 22
14:53
Joined:
Date Joined:
10 Oct 02
Stewards enquiry or just too many meetings to handle?
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can't imagine a SE, was a very clear victory. just way too many races on atm 
They were doing it yesterday too, waiting ages to settle random races...no reason.
I did a placepot at Wolverhampton on Monday using the Betfair tote link and I got paid on that yesterday afternoon.
I kid ye not.
I kid ye not.
obviously such a busy day no one has time to press the settle button
Not settled and next race already run, ffs pull the finger out of it...
Apparantly on twitter said something about technical prob with settling that race - funny must be same problem every time this happens...
Next race now settled but 2.33 not. Great stuff Betfair.
Just contact live chat, there's some superstars on there. "..... just give me 15-25 minutes to look into this for you before I give you a pre typed generic response that does absolutely fcuk all to answer your query....."
Warrac****
@Warrac****
·
10s
@BetfairCS
hi,any reason 2:33 southwell isnt settled yet?
@Warrac****
·
10s
@BetfairCS
hi,any reason 2:33 southwell isnt settled yet?
https://www.youtube.com/watch?v=gagePw3QA3U
they are listening to their xmas music to be fair
they are listening to their xmas music to be fair
Betfair Help
@BetfairCS
·
36s
Replying to
@Warrac****
Hi there, thanks for contacting us today. The traders are aware of this issue and the Tech teams are doing their best to resolve this. Apologies for any inconvenience caused here. Clyde-B
@BetfairCS
·
36s
Replying to
@Warrac****
Hi there, thanks for contacting us today. The traders are aware of this issue and the Tech teams are doing their best to resolve this. Apologies for any inconvenience caused here. Clyde-B
Is that Clyde the Orangutan from the every which way films, I knew Betfair had low standards for customer service jobs but still...
Betfairs customer service has been deteriorating for many years now. The customer experience is now little short of diabolical. Considering the business model is a licence to print money, you'd think they'd at least ensure everything runs efficiently. It's become a sad joke.
paddy clearly up to something, won't be telling you what it is or you'd pack up & head for the hills ...
maybe it's your router, same as the 10.4 second bet delay hahaha
the welsh-wizard15 Dec 22 15:23Joined: 04 May 04 | Topic/replies: 4 | Blogger: the welsh-wizard's blog
Betfairs customer service has been deteriorating for many years now. The customer experience is now little short of diabolical. Considering the business model is a licence to print money, you'd think they'd at least ensure everything runs efficiently. It's become a sad joke.
That's exactly why the service is the worst in the business, they've a virtual monopoly. As you say the service has been laughable for years now and hasn't effected their business, so what's the incentive to improve it?
The ONLY thing that could would be a genuine competitor to the model and no one seems arsed to step up and take it to them. There's a definite niche in the exchange market for anyone rich or ambitious enough to put the time and effort into it.
Betfairs customer service has been deteriorating for many years now. The customer experience is now little short of diabolical. Considering the business model is a licence to print money, you'd think they'd at least ensure everything runs efficiently. It's become a sad joke.
That's exactly why the service is the worst in the business, they've a virtual monopoly. As you say the service has been laughable for years now and hasn't effected their business, so what's the incentive to improve it?
The ONLY thing that could would be a genuine competitor to the model and no one seems arsed to step up and take it to them. There's a definite niche in the exchange market for anyone rich or ambitious enough to put the time and effort into it.
Why not? I'd be all for an top notch exchange company based on Mars.
You'd probably still get your queries answered quicker and better than with this shower.
You'd probably still get your queries answered quicker and better than with this shower.
I had to explain, on live chat, the dynamics of a tote placepot to somebody who was adamant that Betfair didn't offer tote products let alone actually understand what the bet entailed.
It was rather an infuriating sequence of prolonged dialogue to put it mildly.
It was rather an infuriating sequence of prolonged dialogue to put it mildly.
I don't think I've ever come off a Betfair live chat session with a blood pressure of less than 200 over 90. My guess is they use the 15-25 minute response time to lick their computer screen.
Tbf I've never had a good experience with live chat on any website. At least Betfair's chimps are real. A lot have robot chimps.
Tip for next time it happens, stick another two quid in your account - HTH
I couldn't disagree with you SS, the average standard of customer service in the Bookmaking industry is diabolical. For Betfair to be at the bottom of that pile should be truly embarrassing for anyone at the company that gave a fcuk. They don't and they won't until it effects profits.
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