My premium charge calculation is incorrect

Thanks for that.

was a PC adjustment carried out its in the service announcements.

Don't see anything in the service announcements.  Not received an email.  Don't think it's to do with that.  The incorrect week was the week was 31/10-6/11.  My gross loss was £156 that week and my charges £6.4.  Times the charges by 2.5 and should have been able to win £172 before any PCs were due.  2.5 times my lifetime charges was only £143  less than my lifetime GP.  It should have been £172 less

I took a screenshot so I have the calculation page from that week

My gross loss was £156 that week and my charges £6.4.

musnt have done much business for charges to be £6

nope .. had no bets at all the following week

been decorating

I have quit full time gambling.  It's not worth the effort or aggro anymore and I can afford to, I think, (even with inflation going through the roof) but that doesn't mean I've stopped betting altogether.

im referring to the week your charges were £6 and lost £156..hows the following week relevant?

You mentioned I didn't do much business that week.  I mentioned I did even less "business" the following week.

no one is referring to the following week though..whats the relevance mentioning it?

Got an update on this:

"Our Pricing Team got back to us apologizing for being overcharged £11.73 in premium charges for last week.

The team has processed the partial refund of £11.73 in premium charges for the week commencing 14th Nov 2022 due to a miscalculation and this is available in your account

Moreover, the tech team has had a look at this issue and there is nothing to suggest that there is an underlying issue with the calculations that should result in a reoccurring issue.

The lifetime values for your account now all align so going forward, the account should be charged correctly.

If you experience any other similar issues, do not hesitate to contact us so that our team would have a further look for you."

reeko with a losing week? did you lay a 1000?

Not sure if it's linked or not to them looking into this and automating it better, but my portal has already been updated for last week!  Can't ever recall it showing this early in the day?

is this a betfair winners thread?

Wrong again this week

the numbers have gone cranky in recent weeks but they have been posted Monday at 12.15am

not paying for last week but the carry forward is £2.44 understated.

Anyone had PC taken twice today? About 20 minutes apart.

same here - christmas bonus for shareholders

Yes me also

Same here taken twice

Yes, first one at 14:26 and the second at 14:40.

Oops. Forgot about the shareholders’ bonus.

it's all there in the t and cs

yep taken twice. good luck getting in contact with them though.

Yes
Has anyone contacted them about this, normally when its happened in the past they sort it for all when somebody contacts them.
I wouldnt know how to contact this lot nowadays and dont have twitter

Taken twice.

It'll be costing a fortune for the top brass to heat their mansions this week so I'm not gonna complain

how the f00k do you contact this outfit?
Unbelievable. On their TCs page at the bottom theres a contact us link that goes nowhere.
Im starting to wonder about these guys. How can they hold money and not have a direct contact?

click support, scroll down to 'get in touch'.

that doesnt do owt either....

yes deducted twice... got in contact and now rectified.

Yes also got in touch. First of all to a automated system but very quickly got through to someone

Reversed at 16:24 without having to contact them.

sorted

@dustybin

"that doesnt do owt either...."

Have you blocked pop-ups?  The chat window opens in a pop-up when I click that.

Might have been longbridge Ill remember in case I need to contact in the future-ta
I left it thinking the one customer service monkey was frantic and would try later, only to find they eventually rectified the mistake.