How to deal with Betfair Customer Services helpdesk

FIRSTLY BETFAIR IF YOU ARE READING THIS YOUR CUSTOMER SERVICE IS NOT FIT FOR PURPOSE
Typing takes way longer than speaking so you are not attempting to maximise number of issues resolved.

1. Make sure your complaint is bomb proof

2. Never spend more than 5 minutes on an interaction. Any more is bad for your mental health.

3. Make sure all info is stated in your opening 'text'

4. Repeat as often as necessary until they resolve by copy paste your opening text and tell agent to get on with it. Close conversation.

5. After 3 goes report them to the Gambling Commission.

They are currently trying to steal (a throwaway) £1.59 from me and are on their last attempt.


This is Sirag and I will be looking after your query today. I will aim to reply within 2 minutes.
You at 15:12, Apr 24:

Bet ID: O/0522063/0004654
Read
You at 15:13, Apr 24:
Ryan Jack Rangers v Motherwell 1st goalscorer
Read
You at 15:13, Apr 24:
was an unused sub
Read
You at 15:13, Apr 24:
bet not refunded £1.59

Read
Sirag at 15:14, Apr 24:
Hi, allow me 15 minutes to tell the settlers about this please ?

SERIOUSLY The Gambling Commission take a dim view with shoite customer resolution. £ goes for a dolly dimple issue is unacceptable.