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Where's me money??
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Replies: 23
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Where's me money 2?
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and mine
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Thank fook,, thought weighed in light or something....i've contacted them via twitter
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whats happened?
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winning money not showing in account balance, although it is in account statement and betting history.
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Twitter response
From what I can see all the winnings have been credited on that particular race - it looks like your balance wasn't updated which is peculiar. Do you have further examples of other people's tweets by any chance? I'll have to refer this to the relevant team Concerning |
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Update from twitter
I have had this raised with the relevant team. It's nothing to worry about, we'll get it sorted as soon as possible Why am I worried then  |
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winnings appear in p and l, but no money in balance
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Have you contacted them?
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The relevant team have confirmed they're working on it now. It should be sorted shortly. I do apologise for the delay -
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I was trying to figure out why my balance didn't match my P/L, now I know, the money I lost on this race hasn't been taken.
I think they should void all bets  |
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Don't put ideas in their head
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Latest
I understand where you're coming from, however, this isn't something we can speed up - the traders are[i] manually crediting all accounts affected by the issue. As mentioned, it should shortly be sorted for you. I'm sorry for the delay once again [/i] Thank fook they don't have to manually settle the bets!! |
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I have just been on to them! They have not credited my account with the winnings from my lay of the favourite.
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Just been credited.
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The balance has now been updated.
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How do you contact them? I still haven't been paid.
I suspect many others wont have been either, looks like theyve only sorted it for those who contacted them, which is ridiculous at best and something else at worst |
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Send a direct message to their Customer services via Twitter
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Issue been fixed now, ta
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balance will be correct..just bet not in the p&l but will be in acc statement.
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balances weren't correct though, the bets were showing in statement but money had not been credited or debited
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bets were showing in p&l and account statement but balances not updated.
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hi5
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