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02 May 21 17:37
Date Joined: 08 Jan 02
| Topic/replies: 1,268 | Blogger: djx1969.'s blog
sent two emails to they just keep coming back , no point contacting live chat about as useful as a used condom

Total green book with great trading  opportunities on Tenerife open and bets been wiped off all day

The site has become a joke not even an announcement 

Pause Switch to Standard View How do you contact betfair via email
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Report The Management May 2, 2021 5:41 PM BST
Longbridge will be along shortly to explain the benefits and merits of the wonderful "Live-Chat" facility.

Having said that - he is usually AWOL on the days when the site is totally fecked.
Report onlooker May 2, 2021 5:44 PM BST
email Contact - hass been DISCONTINUED ... Just like the TELOEPHONE HelpDeski

Just - #Live Chat' available, now .... If you are prepared for a Linguistic struggle -

or - Twitter .... Only if you are also a TWATterer ....

or - perhaps .... That should read ... the other way around.
Report djx1969. May 2, 2021 5:48 PM BST
Yes i wasnt wasting my time contacting live chat ..betfair is dying daily
Report dave1357 May 2, 2021 5:55 PM BST
all day on rtv adverts for sportsbook (using an embarrassing voice, which would cause you to psyl if you met someone speaking like that irl), no attempts to promote the exchange.  They should float off the exchange if they aren't prepared to support it.
Report punts May 2, 2021 6:05 PM BST
The exchange is a major cash cow look at the US presidential election.

They're just cutting back on support to save £££ like most corporate entities these days.
Report onlooker May 2, 2021 6:18 PM BST
As ever - Accountants running Companies - Not even proper 'Betting people' - let alone Bookmakers. ...

- and then those Accountants, and Chief Executives, move on - Career Climbing - to their next job/ position ...

Probably trying to sell Toilet Tissue to the Turd World .... (oops 'typo') - Third World.

They like a challenge - you see ...

Well - That is what they said at the Job Interview.
Report shoodacoodadidnt May 2, 2021 7:45 PM BST
it's stunning that there's no serious competition - this platform and service would be SO easy to compete against - terrible in so many ways - but virtual monopoly
Report longbridge May 2, 2021 7:51 PM BST
@The Management

"Longbridge will be along shortly to explain the benefits and merits of the wonderful "Live-Chat" facility."

I prefer it to the telephone, that's all.

"Having said that - he is usually AWOL on the days when the site is totally fecked."

Came on this afternoon for the 1000 Guineas, saw some people were having issues but luckily not affected.
Report onlooker May 2, 2021 8:03 PM BST
longbridge -

Sorted the Payout/Lay 'Betfair Dutching Box' Problem -

BUT ONLY on my Computer - and NOT, therefore, the same Problem sorted for  everybody else

I will bring THAT OTHER Thread back to explain how  - and hopefully then help others.
Report longbridge May 2, 2021 8:14 PM BST
onlooker - glad to hear it and look forward to seeing how you did it
Report punts May 2, 2021 8:35 PM BST
They're a joke moving support to twitter although not the only culprits. The ROYAL MAIL are doing the same!

I couldn't believe it but it's true....

Cost cutting, again.
Report The Management May 2, 2021 8:47 PM BST
Longbridge - thanks for taking my references to you in good spirits. You seem a good egg and I know you help a lot of people on here.

My issue is - that you shouldn't need to do that. The live-chat is probably fine for filtering out daft questions and dealing with the "top 10" common issues - but beyond that it's not the right medium for communicating with customers that have a genuine issue that requires a bit of knowledge - and I think the volume of requests on here for a phone number or an e-mail address are testament to that.

Credit where it's due - part of my issue with how dire the service is now - is actually because by comparison it was so wonderful (imo) at the outset.
Report onlooker May 2, 2021 8:58 PM BST
Kevin from Manchester - and I suspect there were a few others in the early days - was absolutely great - on the Customer Services Telephone Service.

As were the boys on the Telephone Betting (Minimum Bet/Liability raised - to cut down on calls - and then Discontinued - to eliminate Operator requirement)

Kevin would phone me from time to time in a morning to - 'see how it is going - any issues? - any ideas for improvement?'  ... and also sent me some  Free Entrance Tickets for Race Meetings.

Very Friendly - and, importantly - knowledgeable and understanding.
Report shoodacoodadidnt May 2, 2021 9:09 PM BST
definitely used to be much better - my account manager, Matt Yates was a great lad - some people with amazing pasts - he won a gold medal at European Indoor Championships in the 90s ... different times - I often think being an old fogey means I think everything used to be better - but I'm pretty sure it was - something has gone wrong with the business world - customer is NOT king
Report onlooker May 2, 2021 9:25 PM BST
Profit is King - of course shooda

The customer no longer matters - they are now a disposable commodity ... as there are millions more of them out there.

The Mobile Phone phenomena taught them that ....

Billions of potential 'Customers' .... and everybody wanted one.
Report Brian May 3, 2021 10:05 AM BST
My theory has been for some time, the management only want to keep Betfair as is because that will deter non-bookmakers growing their own exchange as liquidity rules the roost. Which is of course why none (or very very few) of us are willing to jump ship to the others.
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