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revs
19 Feb 20 15:54
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Date Joined: 26 May 01
| Topic/replies: 308 | Blogger: revs's blog
Hi, I've just bought a large screen monitor (43 inch) so that I wouldn't have to scroll down through long lists of selections for races.  However it doesn't seem to work.  If I make a really long window using chrome, then select the market I'm after, it doesn't display all the selections and it doesn't even offer a scroll bar.  Any suggestions how to fix this?  Cheers
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Report jamesdean February 19, 2020 4:00 PM GMT
Minimise the page

either keep finger pressed on control button and scroll with mose to increase
or decrease page

or

use zoom in option, 3 dots top right of webpage
Report jamesdean February 19, 2020 4:00 PM GMT
mouse*
Report longbridge February 19, 2020 4:01 PM GMT
Take a screenshot and post it here so we can see what is happening?

Big screens work as expected for me using Chrome on Windows.
Report pablo-fanque February 19, 2020 4:06 PM GMT
it might be due to what resolution you have it set at
Report Deltâ February 19, 2020 4:08 PM GMT
thinly veiled big win fred
Report ProSniper February 19, 2020 4:19 PM GMT
Give us the screeny revvy? If you're nontechie and need some help with that, give a shout out to ZODIE's butcher.

Report revs February 19, 2020 4:28 PM GMT
resolution is at 3840 x 2160 (recommended).  Ctr and scroll and zoom don't work.  If I make the window shorter, the scroll bar comes back, and if a scroll just a little, and then increase the length of the window back to the original full length, all the selections appear.  I don't want to have to this every time I switch between markets.  There seems to be no problem displaying the selections on the open bets tab, its just the selections window with the odds. ??
Report bettinghelp February 19, 2020 4:32 PM GMT
Trial different resolutions - they make a difference. Does it double up as a TV? If so, maybe adjust screen ratio.
Report penzance February 19, 2020 4:33 PM GMT
take it back,
get a 55' one.
Report revs February 19, 2020 4:42 PM GMT
Report ProSniper February 19, 2020 4:42 PM GMT
Did u try ctr- ?
Report revs February 19, 2020 4:44 PM GMT
not very clear I know but its the WGC Golf Mexico....it stops at Byeong Hun An with no scrollbar until I resize the window
Report ProSniper February 19, 2020 4:45 PM GMT
y is it sideways?
Report Knight Commander February 19, 2020 4:57 PM GMT
Try Ctrl and Minus together
Report revs February 19, 2020 4:58 PM GMT
ctrl and minus just makes the screen smaller
Report ProSniper February 19, 2020 5:07 PM GMT
Did u move through all the other resolutions? 1920x1080, 1280x720 etc.. also with diff scales and layout?
Report revs February 19, 2020 5:25 PM GMT
yes tried all the resolutions but no luck
Report ProSniper February 19, 2020 5:56 PM GMT
Have you tried displaying on Edge? or another browser besides Chrome?
Report hectoratoratora February 19, 2020 9:09 PM GMT
Have you been able to use the monitor at EXACTLY its native resolution?
Report revs February 20, 2020 12:56 PM GMT
thanks for all the suggestions but I've tried them all and still no change.  £10 free bet to anyone who solves the problem.  Thanks
Report diabolicalliability February 20, 2020 1:16 PM GMT
try portrait mode
Report ProSniper February 20, 2020 1:35 PM GMT
If he's tried that already, and different browsers, and changed all the settings on the device..and the display of the site isn't changing, it's possible the site is limited in how it's displayed on larger scales. Maybe there's some sort of extension that can force the site to match what's requested?

That pic that was posted is a little confusing..the way the window is narrow and minimized to the centre of the large screen Confused
Report Ramruma February 20, 2020 2:07 PM GMT
From @revs' 16:28 post -- If I make the window shorter, the scroll bar comes back, and if a scroll just a little, and then increase the length of the window back to the original full length, all the selections appear.

Taking that description together with the screenshot (with Betfair blurb at the bottom of the page) suggests it might be a Betfair javascript problem with the space for runners/prices being wrongly calculated. You could try asking the Betfair helpdesk. It could also be confusion between chrome and Windows about resolution but other browsers are the same so that is less likely.

I'd also try clearing the browser cache and turning off any magnification on the browser.

On display resolution (Windows 10) what do you have for "change the size of text, apps and other items"? Try setting to 100 per cent (if it is something else). Remember to make a note of any settings you change and what they were before.

Is the refresh rate (60Hz or 75Hz or whatever) correctly set for the new monitor?

Did the monitor come with its own display software? And what version of Windows are you running?
Report dave1357 February 20, 2020 2:47 PM GMT
If I "make a really long window using chrome" the bar lengthens to almost the entire length of the selections - is it possible that your window takes this to the extreme?  Does your mouse have a scrolling wheel?  If so what happens when you scroll over the selections?
Report revs February 20, 2020 3:34 PM GMT
I chatted to betfair this morning but after suggesting clearing cache, browsing and changing browser, they couldn't come up with any more suggestions.  Different markets use different amounts of space in the selection box but it always shows the max of 25 selections and can only be increased by resizing (smaller), scrolling, then resizing (bigger) again.  There is no magnification and changing font sizes doesn't make a difference.  Refresh rate is correct at 60Hz.  I'm using windows 10.  Scrolling over selections with mouse doesn't work. 

Its got to be a betfair issue as the open bets tab fills the window entirely (all the way to the bottom of screen) and features a scrollbar if needed.
Report Ramruma February 20, 2020 4:14 PM GMT
Does it make a difference if, instead of manually expanding the browser, you snap the browser to full height? (Windows button + shift + up arrow)

(double click at top to undo this change)
Report revs February 20, 2020 4:54 PM GMT
nope no difference
Report revs February 20, 2020 4:54 PM GMT
nope no difference
Report tomhunt February 20, 2020 5:09 PM GMT
defo looks like an orientation problem
Report tomhunt February 20, 2020 5:32 PM GMT
if your monitor is horizontal you've got it in portrait mode
Report revs February 21, 2020 9:31 AM GMT
no its in landscape mode
Report ProSniper February 21, 2020 9:51 AM GMT
I've seen some nice setups where such beastly screens are attached to panels that can be insta swivelled to vertical position to allow portrait mode. I'm guessing you have no desire to use yours in portrait?
Report revs February 21, 2020 10:19 AM GMT
I don't think my neck could handle looking up any higher!
Report ProSniper February 21, 2020 10:45 AM GMT
Laugh It clearly has its uses in certain circs(like how you were wanting to view that loooooong list in the golf market, if the bitch would work properly and fill the damn screen Angry) but I wouldn't like to be using it as a standard position. But the problem re your main issue is websites are naturally being optimized for what is a standard size/res. Your monitor is beyond the norm. And we can hardly expect betfair(of all sites) to go out of their way to ensure compatibility with larger screens.
Report dave1357 February 21, 2020 11:10 AM GMT
As a matter of comparison how do other sites work with an internal section that scrolls down eg the forum itself?
Report notosoundeffectsontvracing February 21, 2020 1:46 PM GMT
Try running sfc /scannow from the start this might fix it
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