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devilsadvocate
25 Oct 19 15:06
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Date Joined: 03 Jun 11
| Topic/replies: 447 | Blogger: devilsadvocate's blog
Running two desktops...same on both. Only thing in common is both running chrome.
Pause Switch to Standard View Anyone elses market displays freezing ?
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Report onlooker December 14, 2019 6:31 PM GMT
That's fair and fine - and thanks for your reply.

I hope you -  or rather a combination of gruss?APIs and Betfair - do find a solution - as the whole structure of Betting Markets can only be based on confidence... especially for habitual in-running players like you boys.
Report jamesdean December 15, 2019 12:58 PM GMT
bad one there carlise home straight

live video been **** all day as well, they don't give a fk anymore
Report Wesdag December 15, 2019 1:12 PM GMT
yeah that was brutal @ carlisle
Report tomhunt December 15, 2019 1:12 PM GMT
i've been advised to report the problem to https://support.developer.betfair.com/hc/en-us/requests/new

if we can all do that every time it happens maybe it will be addressed with some urgency, gruss are giving them details but it lies with betfair to fix it
Report jamesdean December 15, 2019 1:27 PM GMT
and another carlise, unplayabe

off out fk it
Report tomhunt December 15, 2019 1:28 PM GMT
that was terrible, i'm away
Report Wesdag December 15, 2019 1:30 PM GMT
I hope the Gruss boys don't mind me posting this here but this is what I was advised some weeks ago:

I have been informed by Betfair that you are experiencing issues with pausing price refreshes.

Can you send a diagnostic log from a day it happened and let me know the time it happened so I can check the relevant part of the log. Select "Open settings folder" from the options menu to find the log files.
Report tomhunt December 15, 2019 1:32 PM GMT
i hope they don't mind me posting either, this was today wes:

We are trying to gather additional diagnostic evidence of the problem to give to Betfair but that in itself is proving difficult to do.

the more users that report the problem to the Betfair API team the more likely they will put more effort into resolving it.

Report pablo-fanque December 28, 2019 12:18 PM GMT
still happening for me. anyone else ?
Report dustybin December 28, 2019 12:21 PM GMT
Boxing day and yesterday it was even worse
On 1 occasion on each day the markets continued to move and my bet open and unmatched but it simply wouldnt cancel
and I watched helpless as it was matched

Something very unusual happening imo
Report pablo-fanque December 28, 2019 12:30 PM GMT
cheers dusty
Report john92 December 28, 2019 12:31 PM GMT
Not that often considering the number of races atm but it's still happening
Report dustybin December 28, 2019 12:45 PM GMT
It does feel sluggish
Ill be stripping the whole system down soon and doing a clean install of windows 10 soon
See if that alters anything
Report pablo-fanque December 28, 2019 1:07 PM GMT
i installed windows 10 from windows 7 about 5 days ago , i still get problems
Report john92 December 28, 2019 1:07 PM GMT
And live video at lingfield is shocking
Report dustybin December 28, 2019 1:12 PM GMT
pabloCry
Report john92 December 29, 2019 2:43 PM GMT
Ridiculous freeze on the kelso run in
Report Darlo Bantam December 29, 2019 3:23 PM GMT
Few but horrific pauses today.
Report piston December 30, 2019 1:26 PM GMT
I am surprised that they haven't blamed it on your IT as that is the BF CS usual cop out
Report pablo-fanque January 4, 2020 1:15 PM GMT
i have had about 5 big freezes of 7 or more seconds today , anyone else ?
Report john92 January 4, 2020 1:20 PM GMT
I haven't noticed but I've only been playing Sandown and Wincanton so far. They have told me it has been investigated thoroughly and they can't find the issue but to make a note of the exact times it happens. What any of that is worth I have no idea.
Report pablo-fanque January 4, 2020 1:30 PM GMT
john, what anti virus do you use ?

avast here
Report Darlo Bantam January 4, 2020 1:38 PM GMT
Just had a big freeze on Wincanton. Plus unmatched money disappeared from the bets list twice.
Report john92 January 4, 2020 1:50 PM GMT
mcafee pablo
Report john92 January 4, 2020 1:51 PM GMT
I gave that one at Wincanton a miss so I didn't notice
Report doorman99 January 4, 2020 2:01 PM GMT
Went wrong again that race Sandown, no idea whether managed to bail out or not, bets just disappear! Gruss/Chrome/AVG
Report doorman99 January 4, 2020 2:03 PM GMT
No didn't bail, why am I not surprised! Sort this out betfair or you will have no one left. Ir is totally impossible like this.
Report pablo-fanque January 4, 2020 2:14 PM GMT
thanks for the replies
Report john92 January 4, 2020 3:16 PM GMT
Newcastle unplayable
Report pablo-fanque January 4, 2020 3:17 PM GMT
same here john
Report doorman99 January 4, 2020 3:39 PM GMT
I have just wasted an hour on live support about this and am absolutely furious and no further forward at all. Betfair will not let you speak to anyone on the phone anymore and the guy on live support couldnt understand what I was on about at all. Obviously just had a set sheet of answers in front of him and zero understanding of their product. Told him to read this thread as he said had heard nothing of any problems!! Wouldn't escalate to tech support unless I provided screenshots which is impossible for me to do as they wouldn't show anything, that is my f.....g problem! So fed up and annoyed and I am only on here at weekends, how do people who make a living on here manage?
Report john92 January 4, 2020 3:41 PM GMT
I manage by using alcohol
Report dustybin January 4, 2020 4:20 PM GMT
There is a way of gathering evidence
In windows 10 you can setup a part of it for playing/broadcasting games and all that s hit. Im not sure exactly how, you can google it, but you can set it to record your desktop in the background and it auto deletes it unless you press a hotkey and then it saves the last 30s.
You could save it everytime it happens and then send to betfair
Report doorman99 January 4, 2020 4:48 PM GMT
The thought of finding out how to do that just makes me want to curl up and die, sick of it all. May just go to the other site. Have used the link that someone else put up so will see what their response is, won't be any worse than customer services advisor, thats for sure.
Report Darlo Bantam January 5, 2020 3:04 PM GMT
Bets disappearing again on the 300 at Southwell
Report pablo-fanque January 11, 2020 12:38 PM GMT
warwick terrible near the end there Sad
Report dustybin January 11, 2020 12:41 PM GMT
rubbish here
Report tomhunt January 11, 2020 12:49 PM GMT
Latest from Betfair:

When (if) this issue next occurs, please can you confirm the following information:

· The time of the issue
· The race affected
· Were you using non Stream or Stream API software mode at the time?
· The software used.

We can then collate the above information and focus our investigation on very specific times when a number of customers were affected by the same freezing issue.
Report dustybin January 11, 2020 1:04 PM GMT
Might help if we include the refresh response too for that race it happens.
Ive just looked in Gruss and mine was 2413ms
Thats nearly 2 and half seconds to put a bet in
What chance has anyone got when they are going in as slowly as that?
Report john92 January 11, 2020 1:08 PM GMT
Big pause at Wetherby just before the off
Report tomhunt January 11, 2020 1:12 PM GMT
anyone new to thread here's the link again:

https://support.developer.betfair.com/hc/en-us/requests/new
Report john92 January 11, 2020 3:09 PM GMT
Bad at Warwick 3.00
Report dustybin January 11, 2020 3:10 PM GMT
2/3rds way round here
Report pablo-fanque January 11, 2020 3:12 PM GMT
unplayable for me john
Report john92 January 11, 2020 3:14 PM GMT
Same Pablo, a few pauses. I'm making a note of them and emailing them at close of play
Report dustybin January 11, 2020 3:14 PM GMT
maybe all the ones experiencing issues from time to time are connected to the same internet exchange that buggered
I everyone somewhere within the vacinity of the midlands/south Yorkshire?
Report duncan idaho January 11, 2020 3:23 PM GMT
that Kempton race played v badly on GRUSS here...Manc
Report pablo-fanque January 11, 2020 3:24 PM GMT
dusty , i'm in london

john , last week i emailed them about 5-6 races and exact times of when it happened , the BDP guy said it was helpful and he'll look into it .

i think they need to make a thread for us to post on to see what the common denominator is between those experiencing problems
Report dustybin January 11, 2020 3:25 PM GMT
I was just about to suggest we nailed it
Then pablo shot me down Laugh
Report john92 January 11, 2020 3:30 PM GMT
Probably the same guy I'm in contact with. If you happen to be actually watching the race for a few seconds then it's easy to miss a freeze too. Nobody is going to notice them all.

I'm in Scotland btw Laugh
Report john92 January 11, 2020 3:45 PM GMT
Warwick unplayable again
Report dutchman January 11, 2020 3:46 PM GMT
I am having freezing problems on Gruss. My refresh is set at 0.2 and seems to be updating as the AR seems stable at about 200. The prices do not update as well however and I am costantly missing prices and the prices have been freezing all day.
Report RacingLuck January 11, 2020 3:46 PM GMT
that was shocking
Report dustybin January 11, 2020 3:51 PM GMT
dutchman sums my position up too
john92 has a point, unless you watch the markets all the time you could just be missing it happen and it more widespread

Im personally convinced its the bf insidious bot working out its calculations in the background grinding to a halt
Report elise January 11, 2020 3:52 PM GMT
ive had 2 races in the last 15mins when it was like glue
Report elise January 11, 2020 3:53 PM GMT
warwick was one
Report number7 January 11, 2020 3:55 PM GMT
Gruss is acting the same way for me as dutchmans post.The past few weeks its been the odd race for a couple of seconds but the last few races today have been a lot worse.Its appears a different problem to anything I have experienced in previous years.
Report GoBallistic January 11, 2020 3:57 PM GMT
Ditto, Gruss appears to update but the prices do not
Report elise January 11, 2020 3:58 PM GMT
im on betangel, not just specific to gruss
Report john92 January 11, 2020 3:58 PM GMT
Website is doing the same
Report elise January 11, 2020 4:00 PM GMT
ok don't use website much, what I thought today was that the market looked really thin
Report dustybin January 11, 2020 4:08 PM GMT
The GUI just isnt keeping up, bets still get matched that are in the system.
Ive even seen it where I cant cancel bets and the markets are still going and my bet just comes into the odds and gets matched and theres nothing I can do
Report dustybin January 11, 2020 4:09 PM GMT
I just think bf are trying to be too clever finding profit and it comes at a cost to users
Report dutchman January 11, 2020 4:10 PM GMT
WTF are Betfair doing about it. This is a massive problem.
Report elise January 11, 2020 4:11 PM GMT
I had similar first thing today dusty, can't recall I've been affected as much as today in recent times, not every race but you just know when it's not feeling right
Report pablo-fanque January 14, 2020 3:00 PM GMT
just had a freeze of about 30 seconds Sad
Report john92 January 14, 2020 3:04 PM GMT
Oh for the glory days when freezing markets were all we had to worry about. What a shambles we are in Cry
Report tomhunt January 14, 2020 3:59 PM GMT
We have collated all of the information provided over the weekend and passed this to our development team to assist with the ongoing investigation.  The investigation is being treated as high priority and we have some positive lines of enquiry that we'll be looking into further this week.

We are monitoring the thread via https://community.betfair.com/horse_racing/go/thread/view/94102/31592359/any... and have received a number of direct reports too as a result of this.
Report elise January 14, 2020 4:02 PM GMT
take it back, I said elsewhere they didn't even have it on their radar, apologies it seems they do
Report Wesdag January 14, 2020 4:21 PM GMT
If they are looking in, then many of us had a freeze of around 30 seconds in the 2.50 Fairyhouse race.
Report Wesdag January 14, 2020 4:23 PM GMT
Just had this email:

BDP Support (Betfair Developer Support)

Jan 14, 16:17 GMT

Hello Wesdag,

Thanks for letting me know and my sincere apologies for the inconvenience caused by this.

There was an Exchange wide issue at this time which appears to have affected all customers.

It’s very clear that this impacted both the availability and prices at the same time, but was widespread, rather than an isolated case.  We believe this may have been due to a network level issue but are currently investigating further.
Kind Regards,
Philip
Betfair Developer Program
Report elise January 14, 2020 4:25 PM GMT
thanks for posting wes
Report Wesdag January 14, 2020 4:49 PM GMT
no probs
Report pablo-fanque January 18, 2020 3:08 PM GMT
same as last week here

3:00 and it has come to a grinding halt
Report john92 January 18, 2020 3:12 PM GMT
Navan sticky here
Report duncan idaho January 18, 2020 3:33 PM GMT
yep, 3.00 Ascot was temperamental here
Report john92 January 18, 2020 3:40 PM GMT
Ascot again there
Report dutchman January 18, 2020 3:42 PM GMT
Ascot there was definately very sticky. How are they getting away with this?
Report Wicklow January 18, 2020 3:42 PM GMT
yah same here for the past 45 mins - screen freeze. joke.
Report Willie Shafter. January 18, 2020 3:43 PM GMT
the winner at ascot had thousands in every blue box up run in wen clear..
Report dutchman January 18, 2020 3:58 PM GMT
Why has BF not put up a message saying they are looking into this. Has anyone heard fromthem recently?
Report john92 January 18, 2020 4:02 PM GMT
I got told on Tuesday that they have a potential root cause and are continuing to investigate it.
Report devilsadvocate January 20, 2020 1:49 PM GMT
*bump*
Report john92 January 23, 2020 1:38 PM GMT
Wetherby 1.35 freezing
Report Wicklow January 23, 2020 1:43 PM GMT
same
Report Jack Bauer '24' January 23, 2020 7:36 PM GMT
I've had freezing issues all day. It's an absolute joke.
Report john92 January 25, 2020 2:02 PM GMT
I have been told a potential fix has been applied and to report any issues. If anyone has any then please post it here. Ta.
Report pizzaro January 25, 2020 2:46 PM GMT
fekin **** get a fix ffs
Report dustybin January 25, 2020 3:15 PM GMT
3.05 uttox froze for around 30seconds
Report pablo-fanque January 25, 2020 3:43 PM GMT
same here dusty . but apart from that i haven't noticed any pauses
Report john92 February 1, 2020 1:50 PM GMT
It's happening again. Or did it even stop?
Report pablo-fanque February 1, 2020 1:52 PM GMT
i have noticed one or two pauses but nothing like it use to be
Report john92 February 1, 2020 1:55 PM GMT
Bad one at Wetherby coming to the third last
Report pablo-fanque February 1, 2020 1:58 PM GMT
i didn't see it john but i may have been watching the racing
Report pablo-fanque February 15, 2020 2:08 PM GMT
no problems for a few weeks, but lingfield was a bit stuttery
Report john92 February 15, 2020 4:48 PM GMT
Felt like it was freezing for the odd second here and there today.
Report number7 February 15, 2020 5:06 PM GMT
I have had a lot of price freezes on gruss today after a few weeks of it seeming to run smoothly.Refresh rate seems fine but the odds were definitely not changing like they should.
Report john92 February 17, 2020 3:33 PM GMT
Carlisle unplayable here
Report duncan idaho February 17, 2020 3:37 PM GMT
not noticed any probs today (Carlisle)
Report devilsadvocate February 28, 2020 6:57 PM GMT
*BUMP*
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