Betfair says Ive laid Headman in running when site was down.??

Are you sure?

Impossible - according to their Rulrex ... and they have even Teeted same, earlier today ...

BetFair Tweet a minute ago

big aitch    18 May 19 16:39 

Hello, All matched bets will stand, unmatched and keep bets will be cancelled on markets which are In-Play during an outage. No matched bets will be void due to an outage.

big aitch    18 May 19 16:41 

If the site is down it doesn't matter a flying fook if they cancel them or not, the numpties

big aitch    18 May 19 16:49

It doesn't matter at all, if the site is fooked no one will be able to back or lay so any bets up there that are unmatched will naturally lapse.

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If you are adamant that your LAY at 3/1 was Matched ... Then CHECK the  TIME SHOWN  on the MATCHED bet.... and post that TIME/Bet details on this thread.

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Just another thought ...

Are you sure that it was in the WIN Market - and you have not, inadvertently, LAID 3/1 in the PLACE Market - PRE-rce.

That is the Only logical answer that I can think of.

How do i upload a photo from my gallery on an ipad..also my laid bet only shows the time i put it up not the time it was matched

Betfair have messed the settling of that race up , check out the BSPs they are all wrong.

If you put up Evs, odds on and 3/1 the 3/1 is going to get taken first.

mightymac - The OP is saying  that  the LAY bet was 'IN-RUNNING'

The SITE had been DOWN for fully 15 Minutes  BEFORE this race ... which, of course, meant that this race NEVER went IN-PLAY ... and, therefore, the horse could NOT go down to 3/1

It won at 12/1.

I don't have exact times to hand, but there were two very distinct periods where the site was down for me and it was impossible to place a bet.  In between the two, I did successfully manage to do so (rugby, not racing).  Is it possible, the OP also managed to do so during that window or resurrection?

*of

Looking at my betting history, 1449 was when I last successfully placed a bet prior to 1530, and I wasn't then able to do so again until 1730.

it will tell you on acc statement what time the bet was placed.

I cant upload photo of my lay bets being taken..i also need a telephone number for betfair queries if anyone has got one as those online seem to be old ones, even their customer services email address would help..THX

I cant upload photo of my lay bets being taken..i also need a telephone number for betfair queries if anyone has got one as those online seem to be old ones, even their customer services email address would help..THX

laralomne -

I have answered your query in my 21@54 post/reply yo mightymac.

The site CRASHED as they SUSPENDED the 2:45  race from Thirsk ... However they must have been having trouble with the Supend as it did not Suspend until the race Finished.
* We had a similar CRASH a few days ago - when a Race SUSPEND LOCKED a race Closed - and then they, eventually, took the site down.
Today - after the 2:45 debacle -  Betfair almost immediately SUSPENDED ALL imminent races ... meaning that people could NOT place a bet on ANY of them.

This action, of course, included the race in question on THIS Thread - the 3:00 pm Newbury.

The market NEVER Re=Opened for this race and CLOSED/under SUSPEND for  the  duration of the race, and afterwards.

There was  therefore - NO IN-RUNNING market on this event - The Prices on the Market Frame never moved - they could NOT - the Market was CLOSED.

There are only TWO possible EXPLANATIONS, therefore...

1. Betfair have been 'helping themselves' 'in house' ... If that be the case, and can be proven, then the company is entirely UNTRUSTWORTHY and will be FINISHED

2. As I have  posted earlier at 19:27 ...

   Just another thought ...

Are you sure that it was in the WIN Market - and you have not, inadvertently, LAID 3/1 in the PLACE Market - PRE-rce.

That is the Only logical answer that I can think of.
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The OP has neither denied nor confirmed that possibility.

He needs to -  by posting (Cut & Paste) his bet - Simple ... then we know whether to definitely take this further.

I wouldn’t rule out explanation number 1.

Cut & Paste - beamo ... simply CUT & PASTE tour bet from 'My Account' >

copy & paste..you cant cut unless you made it.

I wish I knew how to cut and paste It says insert photo but when I tap that option it says no photo available..

I wish I knew how to cut and paste It says insert photo but when I tap that option it says no photo available..

Trouble is when site is down we cannot see what is going on , so betfair can make up whatever it likes and there is nothing we can do about it , today has been a game changer for me , never trust this company it’s rancid.

beamo -  Giving you the benefit of the doubt that you are not 'fishing' ...

Highlight the Words that you wish to COPY, from 'My Account'  - Right Click - Select COPY...

Open Thread Reply on here -  Right Click - and Select 'PASTE'

It will then appear on here.

anticipation is nail biting..

All he needs to do - willie - If he cannot comprehend Cut & Paste  ...

Is to merely READ his  - 'My Account' - 'Betting Profit & Loss'

Change to 'Yesterday' - now - and Select 'Settled'

As in  ....


Horse Racing    Showing 1 - 17 of 17 markets

Market    Start time    Settled date    Profit/loss (£)

Horse Racing / Uttox 18th May : 2m Nov Hcap Hrd    18-May-19 20:50    18-May-19 20:57
Horse Racing / Donc 18th May : 7f Hcap    18-May-19 20:35    18-May-19 20:40   
Horse Racing / Uttox 18th May : To Be Placed    18-May-19 20:20    18-May-19 20:29   
Horse Racing / Uttox 18th May : 2m7f Mdn Hrd    18-May-19 20:20    18-May-19 20:28   
Horse Racing / Donc 18th May : 5 TBP    18-May-19 20:05    18-May-19 20:16
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To confirm whether his LAY at 3/1 actually was in the WIN Market - OR - inadvertently in the PRE-Race PLACE Market (Even if 'Keep' Selected.

That being the only rational surmise ... other than - what would be an alarming scenario - of Betfair hoovering up bets for themselves

has to be an anomaly as it didnt go in play.

Onlooker....I can read my profit and loss..I just don’t know how to upload it onto the forum like you have..

Onlooker....I can read my profit and loss..I just don’t know how to upload it onto the forum like you have..

I have just spoken to customer services Betfair,who said it’s hard to explain but they will ask the traders for a response and get back to me in the next 24 hours..I will let you know if they reimburse me..

beano, have you got a PC?

Just a thought, but they have clearly rationalised BFSP at some point.  How does BF do this when the market is suspended?  Do Keep Bets get used in the rationalisation process in this instance?  Is it possible that they do and that there was a lot more money looking to back at SP than lay and so your bets got caught up during this?  (I know it says that Keep Bets would be cancelled, but does that only apply once the market is at the very point of going in-play?)  I remember one horse in the Grand National one year traded at Evens and returned a stupidly short BFSP for similar reasons (though the site was available throughout at that stage).

a response from beano is akin to 12hrs down a coal shaft.

Latalomne knows.

Just to let you all know they have credited my account with the money they took for lay bets on Headman in running...No email was sent to me, No apology or what had happened to enable them to deduct my account by £100 while there site was down..The money was put back on my account before 10pm last night tho no email or explanation has arrived a day later..if anyone wants the photo i uploaded just send me an address and i will forward it to them..meanwhile thanks to everyone for their support.....im sure Betfair had a look but a shame they couldnt contact me with their version of events...

Good - and thanks

At  least we now know that Betfair were not 'playing in house' - whilst the site was down.

That sounds typical for current day Betfair. I remember in the early days,  it took them over 24 hours to answer an email and they apologised and credited my account with £10.
I think they only employ bots now.

I am glad you had your money returned.

Still stories of accounts being hacked would be more worrying imo.
I was shocked at reading the story of the guy who lost ( allegedly) 10k.!!

@glasgowcalling

The bit I found shocking was he has 10k in his account and hadn't enabled 2FA.