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Regular forum reader - first time poster. I often cheer myself up reading the tales of woe on here, but I'm so angry that I'm posting my own tale!
I went into Hills last Thursday (yes - 1st mistake!) to place a football bet (I like their Europa League goals markets.) Whilst in there I had an ew bet on Untold Secret (sp) in the 6.0 Meydan.
It was one of those rare occasion when the result was never in doubt. Settled behind the leaders, got a run up the rail turning in and won by 3l+.
Last show on the screen was 16/1. Results page showed:
1. Untold Secret 16/1
2. Murrayfield 14/1
3. Bochart 4/1
FC £774.31
TC £4520.65
I was paid out at 16/1 and left with a spring in my step!
However, later that night I was reading the Racing Post and noticed the result for the race was actually:
1. Untold Secret 28/1
2. Murrayfield 33/1
3. Bochart 4/1
FC £774.31
TC £4520.65
So I checked SkySports results page. And Sportinglife results. And Lads results. And Paddy results. And Sportinglife live shows page (actually showed it touched 33's before settling at 28's). Every result I've checked mirrors that in the RP - it won at 28/1
I've raised this with the staff behind the counter, who made a few phone calls on my behalf, and it seems Hills are adamant the SP was 16/1 when clearly it isn't the case. I'm sooooo angry! I feel robbed. The staff were great but I wished them good luck as I left for the last time ever! Have I mentioned how angry I am??!!!!
I went into Hills last Thursday (yes - 1st mistake!) to place a football bet (I like their Europa League goals markets.) Whilst in there I had an ew bet on Untold Secret (sp) in the 6.0 Meydan.
It was one of those rare occasion when the result was never in doubt. Settled behind the leaders, got a run up the rail turning in and won by 3l+.
Last show on the screen was 16/1. Results page showed:
1. Untold Secret 16/1
2. Murrayfield 14/1
3. Bochart 4/1
FC £774.31
TC £4520.65
I was paid out at 16/1 and left with a spring in my step!
However, later that night I was reading the Racing Post and noticed the result for the race was actually:
1. Untold Secret 28/1
2. Murrayfield 33/1
3. Bochart 4/1
FC £774.31
TC £4520.65
So I checked SkySports results page. And Sportinglife results. And Lads results. And Paddy results. And Sportinglife live shows page (actually showed it touched 33's before settling at 28's). Every result I've checked mirrors that in the RP - it won at 28/1
I've raised this with the staff behind the counter, who made a few phone calls on my behalf, and it seems Hills are adamant the SP was 16/1 when clearly it isn't the case. I'm sooooo angry! I feel robbed. The staff were great but I wished them good luck as I left for the last time ever! Have I mentioned how angry I am??!!!!
Show More
From their archive results, tight wads.
1st 11 (1)
Runner Silk Untold Secret Ziani, Xavier Jadhav, S
16/1 - -
2nd 7 (9)
Runner Silk Murrayfield Mazur, S Bouresly, R
14/1 - -
3rd 1 (3)
Runner Silk Bochart Mullen, R Seemar, S
4/1
(2F) - -
Forecast dividend: 774.31
Tricast dividend : 4521.00
2nd Favourite:
Bochart
Sport
Today
Yesterday
Exact Date:
Last 7 days
14 days from:
Start Date Month Year
Bet Slip
Open Bets
?
Bet Slip
1st 11 (1)
Runner Silk Untold Secret Ziani, Xavier Jadhav, S
16/1 - -
2nd 7 (9)
Runner Silk Murrayfield Mazur, S Bouresly, R
14/1 - -
3rd 1 (3)
Runner Silk Bochart Mullen, R Seemar, S
4/1
(2F) - -
Forecast dividend: 774.31
Tricast dividend : 4521.00
2nd Favourite:
Bochart
Sport
Today
Yesterday
Exact Date:
Last 7 days
14 days from:
Start Date Month Year
Bet Slip
Open Bets
?
Bet Slip
The moral of the Sport of Kings is that you can't even win when you win!
I think it's a very good first post.
You've been robbed.
You've been robbed.
Longines Dolce Vita Collection (Handicap) (Dirt)
1m, £19,959.68
11. Untold Secret
28/1
7. Murrayfield
33/1
1. Bochart
4/1
12 ran Distances: 5l, hd, 3¼l Time: 1m 39.51s (slow by 3.51s) Unplaced Fav: Kidd Malibu 11/4F Total SP: 128%
Winning jockey: Xavier Ziani
Winning trainer: S Jadhav
CSF: 774.31; TRICAST: 4520.65. PLACEPOT: 40.00. Pool 3,622.52 - 66.05 winning units. QUADPOT: 7.40. Pool 216.60 - 21.60 winning units Industry SPs shown.
1m, £19,959.68
11. Untold Secret
28/1
7. Murrayfield
33/1
1. Bochart
4/1
12 ran Distances: 5l, hd, 3¼l Time: 1m 39.51s (slow by 3.51s) Unplaced Fav: Kidd Malibu 11/4F Total SP: 128%
Winning jockey: Xavier Ziani
Winning trainer: S Jadhav
CSF: 774.31; TRICAST: 4520.65. PLACEPOT: 40.00. Pool 3,622.52 - 66.05 winning units. QUADPOT: 7.40. Pool 216.60 - 21.60 winning units Industry SPs shown.
Sporting Life are also showing 28/1.
A 16/1 and 14/1 would never pay £774 on the forecast. A 28/1 and 33/1 would.
A 16/1 and 14/1 would never pay £774 on the forecast. A 28/1 and 33/1 would.
Yeah I noticed the FC at the time seemed out of place. Even the staff agreed.
phone 0800 085 6296 and TELL them the sp's they have are wrong
I think if the price was never 16/1 (but 28/1) refer the matter to the gaming ombudsman. I believe a bookie cannot settle a bet at a price that never was unless stipulating their sp price could differ from the industry. I'd a similar issue with 'sportsbook' (10/11 settled as 4/5) for an acca but was corrected prior to the final selection losing two months later.
Forget the shop you placed the bet in, and/or shop's area manager or head office trading room.
Inform Willy Hills in writing via email to their complaints department (legally they have to look in to it and give you a resolution either way), send all the details and screenshots, give them a deadline (say 7 working days) to come back to you on it or threaten you will take it further in terms of small claims court action.
You always have IBAS to fall back on, but I fully expect them to payout if you do the above.
Inform Willy Hills in writing via email to their complaints department (legally they have to look in to it and give you a resolution either way), send all the details and screenshots, give them a deadline (say 7 working days) to come back to you on it or threaten you will take it further in terms of small claims court action.
You always have IBAS to fall back on, but I fully expect them to payout if you do the above.
from memory the bfsp of that winner was around 55.0 on here i think
i stand corrected statsman, must have been trading around 55, i remember the light blue silks
That wouldn't surprise me at all what with the SP being 28/1
Thanks gents. I was reluctant to just give up knowing I'd been wronged. I'll fire off an email tonight
im more concerned about the tales of woe you suffered reading on here,i can only assume you are a regular reader of the george b car crash Lucky 15 thread.
it must have been tough buddy.
it must have been tough buddy.
Phone the number i gave you, tell them they have the wrong prices, point them i the direction of both the racing post and sporting life and they will pay you.
HILLS appear to return their own SP's for Meydan -
230 Superior 11/2, Hills 6/1
305 Tried and True 10/3, Hills 3/1
340 Roy Orbison 11/2, Hills 11/2
415 Taamol 4/1, Hills 7/2
450 Welford 9/4, Hills 2/1
525 Lavaspin 6/1, Hills 4/1
600 Untold Secret 28/1, Hills 16/1
5/7 Sp's under official, one the same, and one slightly over.
Hardly surprising in an environment where a complete lack of regulation appears to allow them to just pluck any old figure they fancy out of thin air.
230 Superior 11/2, Hills 6/1
305 Tried and True 10/3, Hills 3/1
340 Roy Orbison 11/2, Hills 11/2
415 Taamol 4/1, Hills 7/2
450 Welford 9/4, Hills 2/1
525 Lavaspin 6/1, Hills 4/1
600 Untold Secret 28/1, Hills 16/1
5/7 Sp's under official, one the same, and one slightly over.
Hardly surprising in an environment where a complete lack of regulation appears to allow them to just pluck any old figure they fancy out of thin air.
all Hills SP's from the previous week's meeting at Meydan were exactly per official SP ...
... or have been subsequently corrected to appear to be exactly the same
I had a similar thing with betfair sportsbook SP on HK racing. I took it to mean the HKJC Tote, even rang in and had this confirmed, but it turns out they return their own "industry SP" via PPower's Aus outfit Sportsbet.
I think you need to check Hills Terms and Conditions and see if they do similarly for Meydan, ie return their own industry SP and if they do then I'm afraid you're probably up the spout. I know how this feels if that is the case.
The question is then the legitimacy of their own SPs but that is a wider, deeper issue and the regulation is so p!ss poor things like this go go sailing by.
I think you need to check Hills Terms and Conditions and see if they do similarly for Meydan, ie return their own industry SP and if they do then I'm afraid you're probably up the spout. I know how this feels if that is the case.
The question is then the legitimacy of their own SPs but that is a wider, deeper issue and the regulation is so p!ss poor things like this go go sailing by.
Bets will be settled on the official result at industry prices when available. If an industry price has not been taken or SP is requested, bets will be settled at the industry SP.
If industry prices are not available, bets will be settled at William Hill prices. If a William Hill price has not been taken or SP is requested, bets will be settled at the last William Hill price prior to the start of the race. If no William Hill prices are available bets will be void.
If industry prices are not available, bets will be settled at William Hill prices. If a William Hill price has not been taken or SP is requested, bets will be settled at the last William Hill price prior to the start of the race. If no William Hill prices are available bets will be void.
OP
As long as you didn't take the 16/1, the official SP is what you should be paid out on.
It's how Sp's are calculated.
WH can't arbitrarily decide their own SP !! Otherwise every bookmaker would be at it.
Take your complaint to the top - I.e CEO of Hills.
As long as you didn't take the 16/1, the official SP is what you should be paid out on.
It's how Sp's are calculated.
WH can't arbitrarily decide their own SP !! Otherwise every bookmaker would be at it.
Take your complaint to the top - I.e CEO of Hills.
I would go to the shop and refuse to move until my money was paid.
People still betting with scumbag bookies and expecting them to play fair. Quite remarkable. Very much like being lost in the jungle..running into a wild, starving lion..and expecting it to befriend you instead of eating you.
plenty use the bookies, and they deserve better than this. scumbags pulling every stunt in the book b'cos they know there's no regulation. this sp regulatory commission or whatever they're called, bunch of old farts with little or no knowledge of what they're supposed to be regulating. you couldn't make it up ...
ive sent 3 complaint letters into Starting Price Regulatory Committee of which two were emails, I have yet to receive a reply on any of them.
I sent a complaint into the Gambling Commission about a bookmaker, subsequently I settled dispute with said bookmaker about a week later, the response I got from Gambling Commission cam about 3 months after I sent it.
I sent a complaint into the Gambling Commission about a bookmaker, subsequently I settled dispute with said bookmaker about a week later, the response I got from Gambling Commission cam about 3 months after I sent it.
their presence suggests there is some kind of regulation surrounding the sp reporting system. but they don't have any power and don't appear to do anything so one wonders if it would be better if they weren't there. their annual report shows they investigated a complaint from the head of trading at hills about a 7/4 shot that he thought should be 6/4. yes, the bookies moaning about the SP's ... go work that one out next time you see a 13/8 fav at kempton that's available to back on here for thousands at 4.3 ...
and before one of them comes on telling us it's all voluntary - i get that, but do it properly or go and volunteer for the lifeboats ..
Kempton 5.00
1st Lady Adelaide 9/4 Fav
Winning BFSP 6.40
couple of minutes before off industry 4/1, 7/2, 3/1, 5/2 and into 9/4 as it drifted to 7.0 plus on here
all bookmaker rep money backing it oncourse in a weak market (Lads and Hills normal culprits)
2.25 points saved on online best odds guaranteed liabilities and unaware punters in shops ripped off
YET THE SAME TRADING STAFF WILL LIMIT YOU TO PEANUTS IN A NANOSECOND IF YOU HAVE THE TEMERITY TO BACK A SHORTENER
1st Lady Adelaide 9/4 Fav
Winning BFSP 6.40
couple of minutes before off industry 4/1, 7/2, 3/1, 5/2 and into 9/4 as it drifted to 7.0 plus on here
all bookmaker rep money backing it oncourse in a weak market (Lads and Hills normal culprits)
2.25 points saved on online best odds guaranteed liabilities and unaware punters in shops ripped off
YET THE SAME TRADING STAFF WILL LIMIT YOU TO PEANUTS IN A NANOSECOND IF YOU HAVE THE TEMERITY TO BACK A SHORTENER
Benj - 19/11/2018 11:57 PM
Hi Darren,
Thanks for getting in touch and sorry for the late response.
It's our Trading team who decides about the odds. It's normal that the odds shown on Racing Post are not exactly the same as what the Traders have decided to offer.
Hi Darren,
Thanks for getting in touch and sorry for the late response.
It's our Trading team who decides about the odds. It's normal that the odds shown on Racing Post are not exactly the same as what the Traders have decided to offer.
Completely mugged off by a badly written two line email. I'm not even sure 'Benj' has even understood my complaint!
Any analogies with GB SPs are meaningless surely ?
What do bookies pay out at on French Racing ?
What do bookies pay out at on French Racing ?
Bets will be settled on the official result at industry prices when available.
Industry prices are available. They are therefore in breach of their T&C's as stated on the website.
Industry prices are available. They are therefore in breach of their T&C's as stated on the website.
Who decides what the ISP is in countries where there are no oncourse bookies ?
I'd a similar gripe with sportsbook eg industry price on winner was 10/11 (Ireland) but entity said settled as 4/5; online chat with manager confirmed I was correct, and industry price over-rides others.
May I suggest one takes it further - the traders had erred here; they must follow and adopt industry sp, not their own otherwise there will be incessant disagreements with chaos a certainty.
May I suggest one takes it further - the traders had erred here; they must follow and adopt industry sp, not their own otherwise there will be incessant disagreements with chaos a certainty.
how many others have been mugged off by this ? everyone in Britain who had a bet at SP with WH at Meydan ? You're talking a lot of money, this lads claim could be the tip of an iceberg. Needs investigating, but unfortunately there is nobody looking into these things. SP regulatory committee ... not bothered.
If billies truly settles races from Meydan using their own prices (not telling its customers prior) and not industry prices similar to other bookies despite customers have not asked for a price prior maybe a protest outside their shops telling/warning would-be customers about their sharp practice. Soon, billies will tow the line and accept the industry prices as a rule. Imagine, as a driver, one gets a penalty ticket for speeding if no speed limit sign is attached at the beginning of a road that is anything but 30mph eg 10mph; the penalty will be rescinded 10x out of 10.
plenty of HELP out there justiceforpunters and paul fairhead
if the SP regulatory commission aren't bothered about a whole meeting being settled at the incorrect SP's (and potentially many other meetings) .... exactly wtf are they bothered about ??
Nov 20, 2018 -- 7:17AM, MisterGee wrote:
Benj - 19/11/2018 11:57 PMHi Darren,Thanks for getting in touch and sorry for the late response. It's our Trading team who decides about the odds. It's normal that the odds shown on Racing Post are not exactly the same as what the Traders have decided to offer.
send that to https://justiceforpunters.org
also email paul fairhead at betdisputeadvice@gmail.com
I’ve had a run in with hills recently - type IBAS into the search bar and look for my thread, it’s different event but after weeks I was paid out.
Don’t effing bother with live chat is best advice I can give and good luck.
Let us all know
Don’t effing bother with live chat is best advice I can give and good luck.
Let us all know
ItsMeSwaddle 20 Nov 18 11:22
I’ve had a run in with hills recently - type IBAS into the search bar and look for my thread, it’s different event but after weeks I was paid out.
Don’t effing bother with live chat is best advice I can give and good luck.
Let us all know
Correct.
Live chats and emails to ' help desk ' are a complete waste of time.
I have had two issues in the past with WH, about not being paid correct monies.
In both cases I emailed the CEO, requesting investigation and resolution.
In both case I received an answer, an apology and bets settled correctly.
I’ve had a run in with hills recently - type IBAS into the search bar and look for my thread, it’s different event but after weeks I was paid out.
Don’t effing bother with live chat is best advice I can give and good luck.
Let us all know
Correct.
Live chats and emails to ' help desk ' are a complete waste of time.
I have had two issues in the past with WH, about not being paid correct monies.
In both cases I emailed the CEO, requesting investigation and resolution.
In both case I received an answer, an apology and bets settled correctly.
IIm sure im breaking forum rules here giving out personal information, but if you want it i may consider passing information via PM of an "executive relations offer". I feel for you i really do, they make it up as they along.
Dubai Rules
Bets will be settled on the official result at William Hill prices.
If a William Hill price has not been taken or SP is requested, bets will be settled at the William Hill SP.
So they just make up their own 'special' sh1tter than Industry prices for Meydan, even though industry prices are available.
Un fkng believable ...
Bets will be settled on the official result at William Hill prices.
If a William Hill price has not been taken or SP is requested, bets will be settled at the William Hill SP.
So they just make up their own 'special' sh1tter than Industry prices for Meydan, even though industry prices are available.
Un fkng believable ...
Someone often mentions Door Locks on This forum ...
Filthy outfits the Lot of them ,Ran by salesman Spivs with their pathetic shop out put , Foooking shut the Lot of them, all they are good for is Leaving their staff in the way of Danger ,woman attacked while on their own Managers murdered, Absolute scum of the Earth in charge of a Dying industry ,they will take anything they can from punters .... Can you imagine the
silly Cooont who has the Job of slashing the SPs what a fantastic Line of work ,Filth the Lot of them , Gambling is infested
by these types Up to the Gravy Mob who present Gambling Sports .
Shytehouses.
silly Cooont who has the Job of slashing the SPs what a fantastic Line of work ,Filth the Lot of them , Gambling is infested
by these types Up to the Gravy Mob who present Gambling Sports .
Shytehouses.
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