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had a bet on multiples today its a winning bet but its disappeared from bet history but hasnt been paid out,anyone else got a similar problem?
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Replies: 16
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Me too BB.
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was beginning to question my sanity whether id actually put the bet on!cant see any mention of a problem on the site.roy,would you let me know if you get settled.
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Me too, have been on live chat twice, different answers, invalid bet no, my problem their problem, etc. Sure you all get the picture.
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I certainly will BB. Still nothing as yet!
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same here its disappeared into thin air
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And Me.
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Was told by live chat it will be MONDAY!!!!
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was just on the phone i was advised that the problem was on the verge of being sorted (half hour ago),they make it up as they go on.
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The official line is, (Copy and pasted)............ So I have spoken to management about this and we are experiencing technical difficulties for exchange multiple bets on horse racing. For now bets cannot be settled however Betfair are looking into this.
May affect any winning bonus (percentage profit promotion) we may have accrued though if it takes until Monday! |
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JEFFREY ,I placed a multiple Bet EW Id 43214217 the horse finished 2nd Minute Mile 1.25 Lingfield , the bet has not been settled but has been removed from my current bets . any idea why ?
Andrew: Please bear with me for a moment while I look into this for you. Andrew: it seems that the bet : Ling 27th Jan 1m Nov Stks 139344243 Minute Mile 1968817607 32.498817988083 has been settled as a loser . JEFFREY, it has but the bet is a winner Minute Mile was 2nd at odds of 5.18 Andrew: Please bear with me for a moment while I look into this for you. Sorry for the long delay , however I am still looking into it with a manager due to the fact that a multiple bet was placed on the same horse. Andrew: Jeffrey , I can confirm that this bet was settled correctly as the you've lost the win part. Jeffrey : How was it settled correctly if the horse was 2nd and i backed it ew Andrew: The first market was a win market and the other was a to place market. Jeffrey : And the horse placed but you have not settled the place bet Andrew: We have settled that as a winner however due to the fact that the other bet lost , then unfortunately all of the bet was settled as a loser! Jeffrey : You haven't got a clue i placed an ew bet the horse finished 2nd Andrew: This multiple bet , however , was a looser Jeffrey. Andrew: Jeffrey , I have consulted with a manager and it seems that it has been correctly settled. |
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would it be too much to ask for betfair customer services to put some sort of statement up on the forum so at least we know where we stand.
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paid out
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they dont even put a forum message up when all the markets are kaput, so no chance BB
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thats true
yeh,paid as well,thankyou |
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I still have a multiple at Kempton, this has now gone off my current multiples!!
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I have just this second been credited with a payout, this was a multiple that did not exist when i contacted them.
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