being logged out every so often?

this has been going on since the site was shut down over a week ago...complete nonsense and getting very annoying

"Affecting a handful of customers". It's a lot more than that!

I just wonder how many are actually in this "IT team"...they are certainly very good at what they do ffs

think its a job share with the tea lady myself

just been logged out again.....and no i"am not on chrome

knees up mother brown
who's tickling queenie's arse?

"Our IT team are looking into this"

A bunch of spotty 15 yr old work experience kids have no idea what they are doing.

the "IT team" when asked what went wrong last night replied "well the milkman did pop in last night and seemed very clued up on computer systems"...umm interesting said the management team "carry on"

Feb 18, 2016 -- 11:36AM, Betfair Customer Services wrote:

Hello.Apologies for the on-going issue you seem to be having regarding getting logged out from the site. Our IT team are looking into this but if you could supply us with a few more details this would be great as it only appears to be affect a handful of customers currently. If you would be able to supply us with the following we will get it passed over to help resolve the issue ASAP. How many times are you roughly getting logged out within an hour period? The browser(s) the issue seems to be happening on? Is it just on Chrome? Where is your currently location? Can we also take your ISP? Is there a certain page(s) you tend to find this happens on over others? Can you also let us know what your Logout Preferences are set to? This can be found under the "My Security" settings: myaccount.betfair.com/accountdetails/mys...Apologies again for the current issue but these details should help our IT team get to the bottom of what is causing this issue. Thank you.

How many times are you roughly getting logged out within an hour period?

Not applicable. It only happens each and every time I watch a live video stream.

The browser(s) the issue seems to be happening on? Is it just on Chrome?

Only tried with Chrome. It doesn't happen using the video on Geeks Toy software though.

Where is your currently location?

Darlington

Can we also take your ISP?

No. It changes anyway. BT Internet.

Is there a certain page(s) you tend to find this happens on over others?

See above.

Can you also let us know what your Logout Preferences are set to?

4 hours.

PS. I supplied all this information to you more than a week ago.

I am having this problem regularly on both Chrome and Firefox. For example I make a placepot bet, then move on to the next meeting for another placepot to find that 10 mins later I am logged out. To get it working again I have to log out and back in again. And I have cleared my cache since the upgrade, so this isn't helping.

Also last night, I tried to place a bet on Sportsbook, but couldn't get anything to appear on my betting slip.

qq - that is spot on happens all the time

The site has serious problems. A bet matched on Gruss doesn't show up for many seconds even when the odds are refreshing every second. I get logged out sometimes and the market is refreshing normally but bets don't show. I couldn't reply to the forum as I wasn't logged in. Only clicking on 'create topic' seemed to solve that.

exactly the same John.

A bet matched on Gruss doesn't show up for many seconds even when the odds are refreshing every second.

That's the API for you.

What worrying is that they told me last week they were working on a fix, which i thought implied they knew what the issue was. Now a week later they have satrted to collate info from affected users which implies that they are only beginning to investigate now.

The bets placed via Gruss showed up instantly on the old site.

I've been getting that as well John. Don't know if you're matched or not then all of a sudden you are.
Thought maybe gruss was sticky but the bets are going in fast enough just not showing up

Pointed out to them via email and conference call in July/August when the old site was being prepared for switch off. It is still happening.

Looks like this has now been pinned to the top
Hopefully get some replies & fixes

BCS , this thread has been on here over 1 week, you should reply a bit quicker top problems imo .

if it's any help, when I log in on internet explorer , my balance shows as stars or something like that , if I then open "live video" it says not logged in .

if I click the refresh button next to my balance, my balance appears in full ( £2.09p ) and then Live video will work .

I have not had this problem for a few days

top = to

since 7 days the same here, on chrome, 3-5-8 times per hour I have to login again, uffffff....

I'm logged in when it comes to betting, live video and the forum but not logged in to my account.

an interest fact: I have to login 5-10 or more times per hour, but the login-ip-list under "my security settings" in my account shows only 1 or 2 logins! that is very strange..

Not been able to post forum (apparently not looged on) all day but now all is well. Another variation. Most of problems I've had with log out scenario have been "fixed" by not opening multiple windows on Betfair so if you are having problems and have multiple windows (as opposed to tabs) you could try avoiding multiple windows.

Again same here, John.

Feb 18, 2016 -- 4:11PM, Brian wrote:

Not been able to post forum (apparently not looged on) all day but now all is well. Another variation. Most of problems I've had with log out scenario have been "fixed" by not opening multiple windows on Betfair so if you are having problems and have multiple windows (as opposed to tabs) you could try avoiding multiple windows.

that seems to be right with the multiple windows. fine, thank you.

Hi BCS,

I've been having the following issues sine October, and posted on the site feedback thread & also phoned a few times, with not much help. There certainly seems to be an issue with the site feedback forum, in that no one from Betfair reads it. Doesn't seem much point in having this particular forum, if no one from BF comes on and gives feedback.

1. Still get logged out of The Forum after a minute or 2 on my phone. (Iphone)

2. When I log in on my laptop, it won't accept my details at first attempt, and when I type in my password it isn't hidden on screen, which is far from ideal. (Google Chrome)

3.On my phone, I have to log on to my Sportsbook App to log into my exchange App, the Exchange App won't let me sign in on it's own.

4. No longer getting (1 new) notifications for new posts on the forum.

Any help/feedback would be much appreciated.

Thanks

Each of these logouts should count as 500 points in the Cheltenham cash race. Fair compensation imo.

Thanks in advance.

Hi BCS,

I am now getting (1 new) notifications, so you can take that off your list

i can"t take much more of this betfair if you don"t give a monkeys just say so i"d rather you did that than act the way are doing at the moment

oh and by the way we are in england we use pounds here not dollars

It's unbelievable, after the information gathering exercise they have just come back with the same old caching issue....again.

I have just sent them this email.

Is this some kind of joke? All this has already been done......

I have updated my browsers to the latest versions and as I have stated previously I have
worked my way down all the "400 Bad Request error's" including clearing cookies, history, DNS cache and browser cache.

Another thing I took from the list of troubles on the 400 bad request's was.........

Contact the website directly that hosts the page. It's possible that the 400 Bad Request error actually isn't anything wrong on your end and it's something they need to fix, in which case letting them know about it would be very helpful.

The problem did start after the maintenance for me and at least these other 77 forum users. "being logged out every so often? willz  77  1,289"

This is to confirm that our engineers are working on this issue to fix it as soon as possible.
We are really sorry for the inconvenience that occurred.  We are working on it.

Have we just wasted over a week, is this the best you can come up with?

Why ask for people to give you the infomation, if all you are going do is to come up with the same old rubbish!

It all started after the maintenance......get your engineers to sort it!

Yes the closure of the Old Site has given us the extra stability they promised.
But I'm just a dinosaur expecting things to stay the same. 

Only started getting problems last few days but really p1ss1ng me off !!!

New day, same problem. Cookies cleared. Windows 10. Virgin Media.

again and again and again.. a neverending story.

I started this thread and i have been online for about 2 hrs and logged out at least half a dozen times....i give up i really do!!!!!!!!!!!!!!!!!!

started before the site maintenance for me , seems to be when I switch from exchange to multiples or other way round.

Not logged in
Looking for something at Betfair?

Sorry, to access this page you must log in, by clicking here.

then how am I posting this?

just missed most of that last race again

betfair are useless

well that just lasted all of 10 mins ffs
been logged out straight away.
this place is a joke

please betfair take notice of the people that pay your wages and sort it out because if you don"t some if not all might start to defect and then you won"t be getting any wages

I got logged out twice about a week ago using Chrome and was then not able to log back in.

Switched to Firefox without any issues.

Started using Chrome again yesterday after clearing browsing history etc via their settings and haven't had any issues so far.

Still keeps happening here on chrome every ten mins or so, it's better on firefox but I still get logged out after an hour or so on there

Still happening constantly.

Is there no end to this nightmare?

there's no end - soon, there will only be 'giving up'.... and maybe that's good.... maybe it's a sign.... I might just turn religious!.....  Bet fair - wake up OR Paddy Power OR whoever you are .... wake from your slumbering nothingness and listen to your customers.... "more stable' please tell me that's the biggest joke ever.... :(

can't even get a radio commentary - is any aspect of the site working??

Getting logged out time and again, cannot withdraw or deposit funds because it tells me that I am not logged in when I am.

The site is well and truly ****.

Well done Betfair.

slow here and logged out!

was it the upgrade?

lads.....u see the default stake.... grey  rectangle with 3 stakes in it at bottom of screen....ive noticed if i cant see that it thinks im not logged in.....go in and out of themarket u want to bet in untill u see this default stake

There was a problem before the upgrade but it might have made it more widespread. Let's face it, they just aren't bothered.

Why aren' they bothered... will PP kill the exchange?

I mean that from more of customer service point of view, over a long period of time.

again and AGAIN and AAAAAAAAAAAAAAAAAHHHHRRRRRGGGGGGG !
is anyone here on twitter? I am not. could someone give an info there: https://twitter.com/BetfairCS/with_replies

I've told them several times 1000bspexpert. They just ain't taking it seriously.

thx, darlo bantam.

As usual it's nothing wrong at their end , yer

During a day it loggs me out of betfair, live video. When Im logged in I can place bets, but not allowed to write in forum. How many days now?

Still looking into it. No mention of timescale. Let's all just be grateful to be here.

Its scandalous!

I had a belly laugh this afternoon....I stumbled over a tab on betfair called 'refer and earn'

Who the hell would ever recommend betfair?
You'd not be able to look the person in the eye.

'Well, erm....it was a good idea once, now you have to pay half of your winnings and get supplied with horse5hit for your trouble.......I'd look into something else mate'

I always told people that betfair was a great way to enjoy betting but not now never tell anyone I"am on this site I"d feel ashamed if I put my mates on here

it seems that everything is perfect now, no problems any longer here, hope for everyone.

Logged out twice already, including mid race at Lingfield where bets were going into the system but not showing.

pages jumping, being logged out, can't post on live view says i'm not logged in.

strange, for me I can confirm since today everything fine, also with multiple windows (3x) open, no logouts any longer.

Logouts continue

tote bets even worse

I've had enough. Funds out.

Wes Dag ‏@wesdag  1m1 minute ago
@BetfairCS Are you aware that people are STILL getting logged out unexpectedly? Is anyone doing anything to rectify this!?

Betfair CSVerified account
‏@BetfairCS
@wesdag we are indeed. We are close to getting this fixed I believe but are still currently working on things. Shouldn't be too much longer.

what's the reason that there is no announcement from betfair about this any where on this site, or a reply from Betfair Customer Services on this thread

All busy on twatter.

Because they haven't got a feckin clue.

That too.

Wes Dag ‏@wesdag  1m1 minute ago
@BetfairCS Could you provide an update on this problem on the forum as not everyone happens to be on twitter?

Betfair CS ‏@BetfairCS  24s24 seconds ago
@wesdag leave it with us, we'll see what we can do about that.

I wrote to bdp and they confirm that a team is hardly working on this.
and I confirm again that till now today everything is working perfectly for me. so hopefully it will be resolved soon for everyone of us.

ffs all afternoon! Now HTTP status 400 whatever that is

Can't watch the 4.55 as I'm not logged in. Logging out and back didn't work. same as the last couple of races on Saturday. Awful.

and cheltenham just round the corner oh what fun we will have

Fortunately for my small stakes other places will have good liquidity on Festival week

me to mate i"am not a big punter so won"t be on here for cheltenham not the way this is

I must check twitter for an update

I contacted them as Im in a small group of customers whom getting an 400 error. I cant log in by chrome and Firefox. Opera works okay at the moment. The IT team will look at his soon or I may consider changing the internet provider as VM dont like Paddy Power.

did you know that when two companies merge its like two people getting married.
The success rate of marriage is bigger than the success rate of merged companies.

paddy power + betfair = recipe for disaster

Will it work today?- So far so good.

for me it works, no logouts, everything ok as yesterday (live-video on wetherby doesnt work, rest ok)

also wetherby video works.

My first day of no log-outs (so far) for about 10 days.

keeps logging me out..t*ssers

Another 2 hours of this and I'll be crying with happiness.

http://community.betfair.com/service/go/thread/view/94166/30657229/recent-lo...