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PennyPincher
22 Nov 15 11:22
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Date Joined: 29 May 12
| Topic/replies: 371 | Blogger: PennyPincher's blog
Paul do you have a contact at fred to address disputes? Mine is I have a bet that has prices on that they are saying they are settling as SP as I knew I could only have SP, called customer service who actually stated it is their rules they can do this but of course couldn't direct me to the specific rule. I am very happy to go to court on this one but will give them a chance to pay up first, as customer service is so poor just wondered if you had the email of someone who would sort it out. Very small amount of money involved but a contract is a contract.

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Replies: 72
By:
bigmart
When: 22 Nov 15 11:24
ave got his e mail if he does not see this al message him ok
By:
bigmart
When: 22 Nov 15 11:54
Confused
By:
PennyPincher
When: 22 Nov 15 11:57
thanks bigmart
By:
Send.in.the.clowns
When: 22 Nov 15 12:06
So you are saying Betfred told you verbally you were sp only in a shop?  You slipped one in at a price and they wont pay?
By:
s.kenbo
When: 22 Nov 15 12:11
Foreign racing?
By:
bigmart
When: 22 Nov 15 12:15
dam it set my phone back to fatcory settings last week never stored  his number arrr ! will e mail him p pinch !
By:
THE-GHOST-OF-DICKIE-BIRD
When: 22 Nov 15 12:18
Paul Haigh wipes brow and says fank fookLaugh
By:
bigmart
When: 22 Nov 15 12:22
ghost i have his bank details m8 Wink  know a lot of people on here
i just playing along with the donnuts but am ok really CrazyLaughLaugh
By:
THE-GHOST-OF-DICKIE-BIRD
When: 22 Nov 15 12:26
Mart i have no doubt you are hunny.
By:
Big Boss
When: 22 Nov 15 12:32
the baldy, high trousered, wonky nosed, self egoistic **** would have paid you at prices taken if they had drifted Laugh
By:
JML
When: 22 Nov 15 12:56
They can't expect the customer to self enforce any restrictions.
By:
dambuster
When: 22 Nov 15 14:55
Surely its only a matter of time before an undercover reporter, shows this slimebag up for what he is
By:
swift-tuttle
When: 22 Nov 15 15:05
they are saying they are settling as SP as I knew I could only have SP

surely the above is what this hinges on

if the customer has been told this, then is it not quite clear?
By:
parispike
When: 22 Nov 15 15:31
Surely  there's an obligation on the bookmaker to enforce any required restriction in the shop no matter how difficult that my be for them?
By:
swift-tuttle
When: 22 Nov 15 15:47
Bookmaker: "You understand that I can refuse to take your bets?"
Customer: "Yes"
Bookmaker: "I will take your bets on the understanding that they will be settled at SP"
Customer: "Okay"
Bookmaker: "So, we have an agreement then?"
Customer: "Yes"
By:
sparkovic
When: 22 Nov 15 15:50
Chris Anderson Regional Manager (0797 1676 359)
Jim Porter Area Manager (0791 7350 530)
John Haddock CEO

I've split up addresses below + used * instead of e as usually blocked in posts - I would include all 3 on any e-mails:-

E-mail addresses are "first name" "." "surname" "@" "b*tfr*d" ".com"

Hope this makes sense (+ helps).
By:
JML
When: 22 Nov 15 16:16
swift-tuttle-

That's not how it works.
I'm limited to £50/per day.
It's not something I've agreed to,
it's something I have to accept if I use a
shop where the staff know me.

I lost many times that amount a few weeks ago,
but the very next day I was limited to £50.
There was no refund for the previous day's loss.

When a customer sets a limit on the machines,
these limits are only enforced by the company for 30 seconds.

It's the same when a customer fills in a 6 month exclusion
form.
By:
homefortea
When: 22 Nov 15 19:47
Now that is something that I have never heard of before..

In which case why not send in someone else to put the bet on or go somewhere else to a Betfred shop..

I have never seen it in any Shop rules where the "bookmaker" will settle at sp if someone has been told that they cannot take a price...

That's not how it works.
I'm limited to £50/per day.
It's not something I've agreed to,
it's something I have to accept if I use a
shop where the staff know me.


However that statement alarms me as who knows you - are you really David Beckham...Laugh
By:
ima_mazed66
When: 23 Nov 15 10:08
swift-tuttle     22 Nov 15 15:05 
they are saying they are settling as SP as I knew I could only have SP

surely the above is what this hinges on

if the customer has been told this, then is it not quite clear?


Send.in.the.clowns     22 Nov 15 12:06 
So you are saying Betfred told you verbally you were sp only in a shop?  You slipped one in at a price and they wont pay?

I'm guessing here that when the OP has said "they are saying they are settling as SP as I knew I could only have SP" that he means Betfr3d are suggesting it was an SP event only and that must have known that, whereas from his other comment "called customer service who actually stated it is their rules they can do this but of course couldn't direct me to the specific rule" he's maybe suggesting he didn't know it as they never made that clear and could they point him to their rules saying they can later go SP only on a event they previously had prices taken on.

If I'm right and he has been given a specific price on something they are now claiming was SP only, then how would the cashier know what price to give him? So my understanding of what I assume he is saying is that he was given a price that they are now claiming was only ever SP only.

I might be wrong though as it's sometimes hard to tell from how someone has written their sentence.
By:
swift-tuttle
When: 23 Nov 15 10:32
hello ima, it sounds that you may not be familiar with PennyPincher's normal bets. There was a thread devoted to recording the P/L on these bets until quite recently.

Basically they are permed ew doubles on 2 races where the market has determined that the winner will come from 1 of 3 or 4 horses. PP's bets perm the main contenders in ew doubles so returns are almost guaranteed but actual profit may depend on placings (unsurprisingly).

So, she goes around certain shops placing these bets on a regular basis in order to try and get BOG, which presumably she has no chance of getting on-line.


Now that you are familiar with the background, it may explain why I interpreted the comment

they are saying they are settling as SP as I knew I could only have SP

as her bets will be settled at SP (not BOG). The alternative being flat refusal to accept the bets.
By:
PennyPincher
When: 23 Nov 15 12:01
I have never been told sp only, very easy to get someone else to do the bets. It is a tiny amount of money involved and listening to the staff member do all she could to ensure I wasn't getting paid out at BOG was incredible, several calls, several lies you would think I had picked her pocket.

So to clarify normal horse racing early prices, never been informed I was SP only.
By:
swift-tuttle
When: 23 Nov 15 12:13
okay thanks for clarifying that PennyPincher

as I say it was just my interpretation of

they are saying they are settling as SP as I knew I could only have SP
By:
ima_mazed66
When: 23 Nov 15 12:48
Yeah you are correct swift-tuttle that I'm not familiar with PennyPincher's bets (I've even referred to the OP as a he) but I was just trying to read between the lines as such.
By:
PennyPincher
When: 24 Nov 15 16:31
Paid, pretty disgusting behaviour really. Nothing surprises these days.
By:
JML
When: 24 Nov 15 17:21
Nice one PennyPincher.

Have you tried placing another bet?
By:
bigmart
When: 24 Nov 15 17:23
penny pincher am still trying to get hold of him m8 i put my phone back to factory settings and lost his number am sure at get hold of him soon
By:
PennyPincher
When: 25 Nov 15 09:20
sorted thanks bigmart, sparkovic gave me all the information I needed. Incidentally they then tried to  settle without BOG but were persuaded to settle correctly. They have informed me in writing that I am SP and anyone associated with me is also SP. Obviously these are not terms I have accepted so an interesting court case awaits. Im pretty certain the betting slip contract would supersede any one sided imposition on their part.
By:
IDKW
When: 25 Nov 15 09:44
"and anyone associated with me is also SP"

What a shower of sh** these shysters are.
By:
billybongo
When: 25 Nov 15 10:08
penny pincher i am in a dispute at the moment with fred, is there any chance that you could send me a photo of the letter that they gave you? i will private message you my email mate.

thanks
By:
PennyPincher
When: 25 Nov 15 10:12
Sure I can do that BB
By:
billybongo
When: 25 Nov 15 10:14
cheers mate i have sent u a message with my email. appreciated
By:
Mikael D'Haguenet
When: 25 Nov 15 10:18
PennyPincher    25 Nov 15 09:20 
sorted thanks bigmart, sparkovic gave me all the information I needed. Incidentally they then tried to  settle without BOG but were persuaded to settle correctly. They have informed me in writing that I am SP and anyone associated with me is also SP. Obviously these are not terms I have accepted so an interesting court case awaits. Im pretty certain the betting slip contract would supersede any one sided imposition on their part.


Glad you won this time but I'd be taking skinny odds on you losing your court case.
By:
PennyPincher
When: 25 Nov 15 10:48
Why so? In the unlikely event it went that far?
By:
Mikael D'Haguenet
When: 25 Nov 15 10:55
I just think they can set whatever terms they want, PP. Obviously Mr Haigh would be better placed than I to judge. When I worked for Hillbillies, all kinds of restrictions were applied to accounts.

Would be great if they were challenged legally and lost, of course, and I wish you the best. Just fear you'd be wasting money on lawyers who have enough already!
By:
swift-tuttle
When: 25 Nov 15 11:01
Yes, I would have to agree with Mikael. There have been plenty of cases (maybe not gone to court though) where the betting slip includes a palpable error and therefore deemed to not be a binding contract.
By:
PennyPincher
When: 25 Nov 15 11:16
I do think that's a different issue swift
By:
JML
When: 25 Nov 15 11:55
My money is on PennyPincher winning.

The chances of Betfred ever allowing it reach that stage
is slim.

Someone places a £10 limit on the machines.
The bookmaker has asked the customer and he has quite
clearly ststed that he wants to lose a max of £10.
The bookmaker then chooses to completely ignore
that arrangement.

Thet have "set your own limits" posters enticing people to play
their machines but in practise you can easily lose many times more.

I believe that in those circumstances there is a strong case for
the customer to claim his money back.

The main arguement against is that the customer has agreed
to cancel his limits.
The customer's main arguement would be that since the limits
are so easily cancelled that they weren't limits in the first place.
By:
Aviboyd
When: 25 Nov 15 12:16
PP - due to the nature of your bets it was sadly inevitable that you would be restricted to SP.  However due to having received written evidence of 'discrimination' against you I believe you are in a very strong position should you wish to pursue Bald via the courts, or alternatively object to the licence of the shop that 'served' you the letter.

Basically what Bald is saying is that you (or any associates) would be SP only should you wish to place bets at advertised prices, yet someone who does not know you would be able to take the prices.  That is discrimination pure and simple and can not be covered by a vague condition within their T&Cs that states something along the lines of 'we reserve the right...'.  No other retail business I can think of would be able to discriminate in such a manner.

Many of us have suffered laughable restrictions in betting shops for nothing other than attempting to accept an advertised price, yet due to these restrictions being verbal (and therefore difficult to prove) it is very difficult to escalate an action against a bookmaker.  You are in a privileged position to be able to take a stand against bookmakers who basically operate unregulated and discriminatory businesses outside of the law.

My advice would be to pursue Bald on this matter citing 'discrimination', enlisting the help of Paul Haigh TR, who must have some contacts in the legal profession who can assist and may know of some other people in the same position as you .  If I were in receipt of a letter such as yours I would not hesitate to take a stand against these contemptible bookmaking practices, you would have an excellent chance of success as few judges or licensing committees tolerate discriminatory behaviour in any walk of life as it is essentially illegal.  Good luck.  Cheers.
By:
maleuk01.
When: 25 Nov 15 13:00
not saying betfred is right but I wouldn't waste your money going to court.

If they have informed you verbally and written I guess that's enough.

Eg you cannot expect new staff/cover staff etc to be expected to know all accounts that have restrictions on. Therefore if someone gave you prices you have already been told these prices will not be honoured.
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