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Hopefully this is a one-off or this customer service guy just flying solo, not a sign of what's to come. Slippery slope this.
Mike C: Hello welcome to Betfair you are chatting with Mike C. How can I help?
marychain: A bet I placed has been incorrectly settled as a loser. It was a non-runner.
marychain: Betfair Bet ID O/0046119/0002686 | Placed: 16-Jun-15 08:50:57
Mike C: Let me take a look , one second please
Mike C: When was the bet placed ?
marychain: as above
marychain: Gilbert withdrew from the Tour de Suisse before the start of Stage 4
marychain: http://www.cyclingweekly.co.uk/racing/tour-de-france/philippe-gilberts-tour-de-france-hopes-ended-by-leg-fracture-diagnosis-177187
marychain: "Gilbert has been racing at the Tour de Suisse but withdrew before the start of Tuesday’s stage four after receiving the diagnosis."
Read more at http://www.cyclingweekly.co.uk/racing/tour-de-france/philippe-gilberts-tour-de-france-hopes-ended-by-leg-fracture-diagnosis-177187#DPpu3gvGvCWuvSq2.99
Mike C: Ok , therefore the bet should be voided.
I will manually refund the stake, one second please
Mike C: Done
marychain: thanks Mike, very good help
Mike C: Vert Welcome
marychain: have a good one
Mike C: You too
marychain: should that returned stake be showing in my account now or will it take a few minutes?
Mike C: It has been returned as free bets Mary
Mike C: Already in your account
marychain: It shouldn't be free bets
marychain: it is a non-runner it should be returned as cash
Mike C: I can raise this issue to the Trading team if you like , but there is no re-assurance on what time it will take , it works in a queue system , therefore the money could take quite a while to be refunded
Free bets are instant , your choice
marychain: Raise it to the trading team please. Do IBAS know that Betfair are offering free bets instead of returned stake on non runners?!
Mike C: Sure thing , One second please
Mike C: Ok good , I have informed the trading team
Please understand that they will have dozens of accounts to look at, therefore it works in a queue system.
BUT I have informed them about your issue and told them it is of HIGH PRIORITY
marychain: ok
Mike C: Hello welcome to Betfair you are chatting with Mike C. How can I help?
marychain: A bet I placed has been incorrectly settled as a loser. It was a non-runner.
marychain: Betfair Bet ID O/0046119/0002686 | Placed: 16-Jun-15 08:50:57
Mike C: Let me take a look , one second please
Mike C: When was the bet placed ?
marychain: as above
marychain: Gilbert withdrew from the Tour de Suisse before the start of Stage 4
marychain: http://www.cyclingweekly.co.uk/racing/tour-de-france/philippe-gilberts-tour-de-france-hopes-ended-by-leg-fracture-diagnosis-177187
marychain: "Gilbert has been racing at the Tour de Suisse but withdrew before the start of Tuesday’s stage four after receiving the diagnosis."
Read more at http://www.cyclingweekly.co.uk/racing/tour-de-france/philippe-gilberts-tour-de-france-hopes-ended-by-leg-fracture-diagnosis-177187#DPpu3gvGvCWuvSq2.99
Mike C: Ok , therefore the bet should be voided.
I will manually refund the stake, one second please
Mike C: Done
marychain: thanks Mike, very good help
Mike C: Vert Welcome
marychain: have a good one
Mike C: You too
marychain: should that returned stake be showing in my account now or will it take a few minutes?
Mike C: It has been returned as free bets Mary
Mike C: Already in your account
marychain: It shouldn't be free bets
marychain: it is a non-runner it should be returned as cash
Mike C: I can raise this issue to the Trading team if you like , but there is no re-assurance on what time it will take , it works in a queue system , therefore the money could take quite a while to be refunded
Free bets are instant , your choice
marychain: Raise it to the trading team please. Do IBAS know that Betfair are offering free bets instead of returned stake on non runners?!
Mike C: Sure thing , One second please
Mike C: Ok good , I have informed the trading team
Please understand that they will have dozens of accounts to look at, therefore it works in a queue system.
BUT I have informed them about your issue and told them it is of HIGH PRIORITY
marychain: ok
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Surprised this post has not got a bigger reaction. If they applied this to horse racing there would be a outcry. Just wondering was the bet placed on the sports book or the exchange.
sadly, typical bf scam mc as you'll know, intentionally or not; - shouldn't need I know, but is often worth retrying another cs agent if you dont get obvious correction/recompense first go! here's just 1 more of their extensive repertoire 'freebet in your casino/slots etc account sir/madam' check it to find it's less than minimum stake! = not a freebet.
money back might take a long time, free bet is instant
scamming fkin scumbags
scamming fkin scumbags
Jun 19, 2015 -- 11:21AM, wondersobright wrote:
money back might take a long time, free bet is instantscamming fkin scumbags
That's a disgrace he should be sacked if he did that on his own initiative and if its a "script" the manager that signed it off should be sacked. It's actually close to a fraud.
Hi @marychain1
Really sorry for the incorrect info provided by our team on Live Chat. Your account has been corrected and the bet in question voided, with stakes returned.
We've also applied a £10 free bet as a small token of our apologies.
Regards,
Betfair
Really sorry for the incorrect info provided by our team on Live Chat. Your account has been corrected and the bet in question voided, with stakes returned.
We've also applied a £10 free bet as a small token of our apologies.
Regards,
Betfair
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