Sticky API????

Yes. Very bad. Just started today, been fine all week up to now. You can tell there's a problem because the live video also takes a long time to load (but is fine once it actually does).

crash imminent methinks

Gruss has felt fine for me on the first two races....

Something seems to have been fixed as of right now. For me at least.

Yes pre race seems a little slicker in 2.05. We will see when it goes in play

Seemed a lot slicker at Taunton

no probs here

It seems back to normal now. I expect something went wrong due to last night's maintenance as I only had problems from this morning onwards. tinytuco are you using VM as your ISP? Asking because last time there was a connection problem it was only VM users effected.

Yeah using VM, seems ok now though???

Correction not back ok, that wolves race was awful

im on VM, awful here

Intersting. I am on VM too and had exactly the same experience: Terrible lag on site and API for 1335 and 1355. Then spontaneously resolves for 1405. 1420 onwards and it's back to extremely latency.

Anybody not on VM having problems?

Still no problems for me on Zen.

I'm also on VM but haven't noticed any problems so far.

Virgin again ?

For the people not having problems: Are you actually using API software to refresh in real-time? Because normally I stream updates very smoothly at 0.2s refresh rate. It's trying to do that now, but I'm getting more like every 3 seconds. If I were placing bets on-site or not trading in-running I probably wouldn't notice either. But obviously there's a huge difference when it's normally instant.

Yep I'm using Gruss at 0.7 refresh and seems ok here.

help desk did tweet me to say there were looking in to it but that was close an hour ago

I'm refreshing every two seconds and the biggest difference I'm seeing with the actual refresh time is +/- 25ms.  I'm also betting in-running.

Im on VM..using gruss...actual refresh keeps spiking to 900ms/3000ms, should be 200ms!

Has anybody raised this with betfair support? Any idea what they are saying?

Yes I've been in touch with them. Told them not to change anything as mine's fine.

Normal site is slow

I phoned them, yes. He said he would raise it with the premium team. We know it's at least being looked into I suppose.

Looks like it's official:

http://community.betfair.com/horse_racing/go/thread/view/94102/30433313/api-issues

we need 9 more calls to virgin telling them about the api problem be4 they will look in to so get on the phone

I phoned Virgin got the standard "not our fault, nothing we can do" line. This is exactly what happened when there was a problem for Virgin customers streaming the ATR live video. Betfair said "not our fault, Virgin said "not our fault" and the whole thing takes longer than it need be. Work together guys.

The unforuntate long-term view for me is that it's costing me far too much not to be able to trade reliably and it seems VM in particular just doesn't get on with Betfair so I'll now have to fork out for a 2nd line from another provider.