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Replies: 21
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Must have a been good night at Wolves.
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the machine been playing up all week,betfair in a very sad state,video,can't access account(get on),and you don't even get an apology.
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I can't either FFS - apparently it doesn't support my payment card! Well it has for years (it's just a Barclays debit card) and was happy enough to take my money earlier! Yesterday's error message on the app took the biscuit, my best couldn't be matched because "the matcher was unhealthy"!!! WTF???
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bet not best
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Had my first ever fixed odds Sportsbook bet today - now can't withdraw the winnings !!!!!!!!!!
No problem depositing the money to take the bet. |
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This system is diseased,the customer service is atrocious.Earlier in the week,could not access account after odds on shot won at wolves,showed quarter of ammount available,could not get on 19/1 winner at price (cost me hundreds),then they reversed a winning bet,took the funds out,and had to wait nearly 9 hours to have them returned,and now have not been able to withdraw since 14:00,a mickey mouse company,Amazon would have given gifts and apologies by email,these feckers take the piss!
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yes and had to switch to classic just to get on this morning.
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They have and continue to embarrass themselves,they should shut it down or ditch the new tech,get new staff,read some books on customer service,and start again.
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Michelle : Hello welcome to Betfair you are chatting with Michelle. How can I help?
Steven Williams: hi Steven Williams: my paypal withdrawal still isnt processed, and its post 24 hours Michelle: Hi Steven, we have been having some technical issues with withdrawals at the moment Michelle: we suspect that this could delay the withdrawal by another 24 hours Steven Williams: what technical issues? Steven Williams: its a pretty simple thing to do Michelle: they are system issues that the majority of our customers are currently experiencing at the omet Michelle: *moment Michelle: my sincere apologies for this Steven Williams: what are the issues that are preventing you from processing a paypal withdrawal? Steven Williams: there is no problem with pa Steven Williams: paypal Steven Williams: so whats the issue? Michelle: the issue is with us not with paypal Michelle: I'm not aware exactly what the issue is Michelle: we are just aware that it is a technical issue Steven Williams: you are aware what the issue is michelle Steven Williams: why are you lying? Steven Williams: you processed a load of deposits without authorisation codes Steven Williams: why are you lying to me? Michelle: I am not lying Steven Michelle: I would have no reason to lie to you Michelle: deposits are fine, it is withdrawals that we are having issues with Steven Williams: so you had no problems accepting deposits from customers, getting no authorisation from the bank, people took advantage, and you've frozen withdrawals to protect yourself from the few that have had a go? Michelle: you are not the only customer affected Steven Williams: is what i said true or not? Steven Williams: you legally have no right to freeze withdrawals unless you can prove each customer you do it to has done something untoward. i have not, my deposits are showing against my available balance. yet youre holding my funds. i wanted this sorted immediately Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in 480 seconds. Connection resumed. Michelle: Steven as I said, I wouldnt know the exact details of why the withdrawals are blocked Michelle: I can confirm that there was an issue whereby people where depositing and funds were not leaving the account Michelle: we are trying to get this sorted as soon as possible Michelle: and can assure you that everything will be processed accordingly Steven Williams: i was told by another of you reps that this is the reason Steven Williams: can you show me in your terms and conditions where it states that you can block a withdrawal with absolutely no evidence of wrongdoing Steven Williams: i was told that "my withdrawal is in a batch of withdrawals that is being held due to a small amount of customers trying it on with BETFAIRS error" Steven Williams: it is illegal to freeze peoples instructions to do with THEIR money without just cause Steven Williams: now show me where in your terms and conditions it states that this is ok Steven Williams: because i can assure you it is illegaL Michelle: Unfortunately I cannot show you where in our terms and conditions it states this Steven Williams: your error, your problem with customers that have exploited your error. ive dont nothing wrong, you cannot LEGALLY hold my money Michelle: but we are trying to get the situation under control Michelle: as soon as possible Michelle: I understand your frustration on the matter Steven Williams: well if you cannot show me where it states you can do this release my money immediately Michelle: I cannot release your funds due to technicality, the system will not allow me to Michelle: we have been advised that ewallets have now been enabled Steven Williams: no the technical problem was your issue processing deposits Michelle: therefore they are no longer affected Michelle: so you should receive your funds shortly Steven Williams: i was told that your freezing all withdrawals from a certain time Steven Williams: i want my funds released immediately Michelle: but its normal that you might experience a delay Michelle: Steven I have already advised you, your funds are on the way to you Steven Williams: but its not a delay because of a techincal problem, your company has deliberately decided to hold onto funds Steven Williams: i want to be told the exact reason that my withdrawal request is being denied, and when it will be processed Steven Williams: and im within my rights to do so Michelle: and I have just told you that it is a technical issue Steven Williams: no it isnt Steven Williams: its an issue you had Steven Williams: and youve taken the decision to freeze all withdrawals from a time period because of your error Steven Williams: so tell me when my withdrawal will be in my paypal account Michelle: to be honest Steven it should be in by the end of the day or latest by tomorrow Michelle: as paypal was affected earlier on, but is no longer affected Steven Williams: but i deposited using my card Steven Williams: on those dates Steven Williams: then withdrew Steven Williams: your holding my money Steven Williams: i want it returned to me Steven Williams: find out when it will be processed Michelle: it makes no difference, we are having an issue with withdrawals and not deposits Michelle: I cannot process anything at this point Steven until the matter has been resolved Steven Williams: thats not good enough Steven Williams: i want to know the exact reason you're holding my money Steven Williams: and where in the terms and conditions it allows you to Steven Williams: or direct me to a manager Michelle: Unfortunately as I have said this is due to a technical issue, and there is nothing we can do about the matter Michelle: this is not a managerial issue as they will not be able to process the withdrawal from their end either Steven Williams: i want to know the reason Steven Williams: youve come out and lied Steven Williams: there is no technical reason on withdrawals Michelle: I have given you the reason, some accounts were being affected as funds were not being deducted from their balance, which caused a technical error with the withdrawals being processed Steven Williams: or you'd tell me exactly what it is Steven Williams: so the deposits caused an issue with withdrawals? Steven Williams: a TECHNICAL issue Steven Williams: i think not Steven Williams: the issue is that you're stopping the people who took advantage Steven Williams: and messing up the 99% of decent customers who have done nothing wrong Steven Williams: i want a manager to tell me the exact reason my funds are held and why you're allowed to if you can't Michelle: Unfortunately as I have already said, this is not a managerial issue Steven Williams: yes it is Michelle: this is affecting many customers and it is a technical issue, we expect that this will not be resolved until the end of the weekend Steven Williams: i also wish to lodge a complaint against you, which is a managerial issue Michelle: while I completely understand your point Michelle: I can certainly forward this on to management Steven Williams: Michelle: to be honest Steven it should be in by the end of the day or latest by tomorrow Michelle: as paypal was affected earlier on, but is no longer affected Steven Williams: why say this Steven Williams: and then tell me the end of the weekend Michelle: tomorrow is the end of the weekend Michelle: To be perfectly honest, I cannot promise when there will be a resolution Michelle: as I am not even aware of this myself Michelle: if I knew, I would be more than happy to provide you with that information Steven Williams: you told me that the issue with wallets was resolved Steven Williams: so why the end of the weekend? Michelle: it is resolved, but due to the previous issue Michelle: you will most likely still experience a delay Michelle: Steven as I have said, I really would like to help you as much as I can, if I could process any type of withdrawal on your behalf Michelle: trust me I would Michelle: I completely understand your frustration, with all do respect, you are right to be annoyed Michelle: but neither me or a manager can resolve the matter right now Steven Williams: as ive said michelle, i want to know the exact reason my funds are held and when they will be processed. i also want to know what powers you have to hold my funds with no evidence of wrongdoing. Michelle: I have already told you, it is a technical issue Michelle: there is no other way that I can say it Steven Williams: do you know what a techincal issue is? Steven Williams: are you telling me that your system is incapable of processing my withdrawal because of a techincal issue Steven Williams: or that you are not going to process it due to an earlier techincal error? Michelle: yes that is correct, there is no option for us Michelle: it is a technical problem that there is no way for us to get around Michelle: until the issue is resolved Michelle: should I have had the option available, I would have processed it on your behalf Steven Williams: so you cannot send money from your accounts to paypal? Steven Williams: or you choose not to until you know who has taken the mickey out of you? Michelle: yes paypal is fine as I have already mentioned Michelle: ewallets have been enabled now Steven Williams: so there is no techincal issue in processing my withdrawal then? Steven Williams: technical* Michelle: on your account I can see that this has been disabled until the issue has been resolved Michelle: as the amount was deducted from your balance Michelle: I believe you spoke with another colleague of mine Steven Williams: until what issue has been resolved? Steven Williams: yes as i said earlier i spoke with somebody who told me that the problem was due to people taking advantage of you allowing deposits with no authorisation Steven Williams: so is that the issue michelle? Michelle: there are unfortunately many issues that we are currently experiencing Michelle: as I mentioned earlier on, payments were being authorised and not taken from customers accounts Steven Williams: but if there is no problem with ewallets then my withdrawal has no problems does it? Michelle: therefore once the matter has been resolved, a long with the technical error, funds were temporarily deducted Steven Williams: that makes no sense Michelle: unfortunately Steven as I have said, until the matter is resolved my hands are tied Steven Williams: which matter tho Steven Williams: are my funds going to be held until you find out whose swindled you? Steven Williams: you told me ewallets are ok now Steven Williams: so there is one technical issue gone Steven Williams: so you're holding my money until you've found out who has deposited and withdrawn? is that the case? |
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yes these are rogue traders,they should shut it and return all funds.
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Steven Williams: which matter tho
Steven Williams: are my funds going to be held until you find out whose swindled you? Steven Williams: you told me ewallets are ok now Steven Williams: so there is one technical issue gone Steven Williams: so you're holding my money until you've found out who has deposited and withdrawn? is that the case? Michelle: we are holding funds until we can resolve all the issues we have experienced Steven Williams: but you said you have no issue with ewallets Steven Williams: so whats the issue with my withdrawal? Michelle: the issue with the ewallets has been rectified, but there is still the original issue that we are currently dealing with Steven Williams: whats the original issue? Steven Williams: this is utter incompetence. why don't you want to give me a straight answer? Steven Williams: what is the original issue? Michelle: I am giving you a straight answer, I have advised you more than once - Michelle says: 06:40:45 PM [00:46:34] as I mentioned earlier on, payments were being authorised and not taken from customers accounts Michelle: that is the original account Michelle: while I can understand that it is not ideal for you to be awaiting a payment Michelle: there is nothing we can do at this point Michelle: until the original matter is resolved Michelle: the reason for the technical error, stemmed due to the original issue Steven Williams: so the original matter is your mistake in accepting unauthorised withdrawals Michelle: we are not aware exactly what caused the issue Michelle: unfortunately I will admit that is not really something I have an answer to at this point in time Steven Williams: which means that you will have to wait until monday/tuesday to see which deposits are actually processed Steven Williams: yet you told me the end of the weekend at the latest Michelle: I never promised a timescale Steven Steven Williams: is that the way you're trained? fob the customer off, tell them anything to get rid of them, lie? Michelle: I hope that by the end of the weekend it will be sorted Michelle: but I really really do not know at this point Michelle: it should be resolved shortly though Michelle: thats what our upper management have communicated to us Michelle: in no way have I lied to you |
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Michelle: I completely understand your frustration, with all do respect
 , you are right to be annoyed |
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Steven Williams: you have, you told me there is a techincal issue stopping you processing my withdrawal. there isnt. you said ewallets are fine. the issue is you holding funds due to the earlier mistakes your company made.
Steven Williams: betfair are now holding my money for absolutely no reason Steven Williams: i want to be shown that you can legally do this Michelle: Steven I have explained all the details that I have available at this point in time Michelle: and I have done this numerous times Steven Williams: you've not answered me numerous times and told me anything to get rid of me Steven Williams: i want to speak to somebody that can answer my questions Michelle: Stephen I appreciate that it is your choice to believe me or not Michelle: but this is the situation and it is what it is Michelle: there were technical issues that have forced us to minimise activity on your account Steven Williams: forced you? Michelle: it is within our right to with hold funds should we be experiencing technical issues Michelle: this is not by choice Michelle: should somebody have breached your account (for example) it is in the interest to protect your account Steven Williams: show me where its in your right to hold funds should you have made a mistake Michelle: that we would do this Steven Williams: ive done nothing untoward. my deposits to betfair are pending on my online banking. Steven Williams: yet you decide to hold my withdrawal because the company are completely incompetent Steven Williams: no wonder the share price has pointed in one direction for a long time Steven Williams: no other bookmaker has these ridiculous issues Steven Williams: its an absolute disgrace Steven Williams: you have no reason to hold my funds, other than i deposited at a time that your company messed up. Steven Williams: now your guarding yourself against everyone Steven Williams: is there no care for the customer Steven Williams: no urgency to put things right Steven Williams: have betfair notified customers of these issues? Michelle: we have actually released note of this prior on our forum |
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I was told paypal was the quickest way of withdrawing fund? I thought I needed a new computer (so got one),then i thought is was chrome having problems,now I realize this system is fooked(it was a costly lesson)
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it's ok, it all resolved? (page 1)
Intermittent Connectivity/Login Issues - Resolved Betfair Customer Services 2 21 Mar 14 21:32 Planned Poker/Casino/Bingo Release - Wednesday 26th of March 2014 Betfair Customer Services 1 21 Mar 14 12:51 iOS Sportsbook App - Issues Resolved. Download 2.9.0 now available Betfair Customer Services 3 21 Mar 14 10:27 Exchange Issues - Resolved Betfair Customer Services 2 20 Mar 14 20:14 US Live Video Issues Betfair Customer Services 1 20 Mar 14 18:00 Exchange and Sportsbook Outage - Resolved Betfair Customer Services 4 20 Mar 14 17:25 Sportsbook Web Issues - Resolved Betfair Customer Services 2 19 Mar 14 14:55 Planned Live Casino Release Monday 24th of March 2014 Betfair Customer Services 1 18 Mar 14 14:57 Forum Re-Opening Betfair Customer Services 1 18 Mar 14 13:48 Mobile Live Video Issues - Resolved Betfair Customer Services 2 14 Mar 14 22:10 Planned Poker Release Tuesday 25th of March 2014 Betfair Customer Services 1 13 Mar 14 14:21 USA Tote Issues - Resolved Betfair Customer Services 2 12 Mar 14 13:34 Live Video Issues - Resolved Betfair Customer Services 5 11 Mar 14 17:54 UK Tote Issues - Resolved Betfair Customer Services 2 10 Mar 14 10:08 Vegas Slots - Issues Resolved Betfair Customer Services 2 04 Mar 14 08:15 Exchange Games Issues - Resolved Betfair Customer Services 2 27 Feb 14 07:35 Australian Exchange markets - Issues Resolved Betfair Customer Services 2 26 Feb 14 09:55 Deposit Issues - Resolved Betfair Customer Services 3 21 Feb 14 15:19 Live Casino Issues Betfair Customer Services 4 19 Feb 14 21:54 Timeform Radio market link Betfair Customer Services 1 19 Feb 14 13:45 Sportsbook Issues - Resolved Betfair Customer Services 2 18 Feb 14 13:42 New In-Play Markets Betfair Customer Services 1 14 Feb 14 21:45 15:05 Lingfield Betfair Customer Services 1 14 Feb 14 14:24 Live Video Issues - Resolved Betfair Customer Services 2 08 Feb 14 15:00 Sportsbook - Betslip/Settlement Issues Betfair Customer Services 2 07 Feb 14 11:22 Sportsbook Issues - Resolved Betfair Customer Services 2 05 Feb 14 10:33 US Tote Issues - Resolved Betfair Customer Services 3 04 Feb 14 09:07 UK Tote Issues - Resolved Betfair Customer Services 3 03 Feb 14 10:28 Primera Division Premium Charge Offer Betfair Customer Services 1 31 Jan 14 09:02 Internal Server Issues - Affected Markets Betfair Customer Services 1 30 Jan 14 12:48 Planned Arcade Games Release Thursday 6th of February 2014 Betfair Customer Services 1 30 Jan 14 08:06 iOS Sportsbook App Issues - Resolved Betfair Customer Services 3 28 Jan 14 17:28 SP on Football Match Odds Betfair Customer Services 1 28 Jan 14 16:53 Deposit Issues - Resolved Betfair Customer Services 1 26 Jan 14 15:16 Sportsbook - Settlement Delays - Update 2 Betfair Customer Services 3 18 Jan 14 16:56 16:10 Exeter - Re-settled Betfair Customer Services 3 14 Jan 14 17:38 Live Video Issues - Resolved Betfair Customer Services 3 14 Jan 14 14:09 In-Play Issues - Exchange - Resolved. Betfair Customer Services 2 10 Jan 14 21:39 Bingo Issues - Resolved Betfair Customer Services 2 10 Jan 14 14:39 Live Video - Forecast Markets Betfair Customer Services 1 10 Jan 14 13:21 Planned Maintenance Tuesday 4th February 2014 Betfair Customer Services 1 10 Jan 14 11:27 Exchange Issues - Resolved Betfair Customer Services 1 09 Jan 14 18:02 Degraded Service - Sportsbook In-Play Football Betfair Customer Services 1 09 Jan 14 14:50 Planned Casino Live Dealer Release Thurs 9th of January 2014. Betfair Customer Services 1 08 Jan 14 15:10 Live video – Intermittent Issues - Resolved Betfair Customer Services 2 08 Jan 14 11:53 Live Video – Leicester - Issue Resolved Betfair Customer Services 2 07 Jan 14 12:57 Sportsbook Issues Betfair Customer Services 4 06 Jan 14 09:18 Planned Vegas Slots Release Wednesday 8th of January 2014 Betfair Customer Services 1 06 Jan 14 07:51 Live video – Market View - Issue Resolved Betfair Customer Services 2 31 Dec 13 14:17 Planned RaceCard Maintenance Tuesday 7th of January 2014 Betfair Customer Services 1 30 Dec 13 09:51 Live Video Issues - Resolved Betfair Customer Services 2 23 Dec 13 12:58 Exchange Settlement Issues - Resolved Betfair Customer Services 2 22 Dec 13 14:12 In-play Exchange Issues Betfair Customer Services 1 21 Dec 13 15:11 Important notice about Premium Charge payments Betfair Customer Services 1 20 Dec 13 14:45 UK Tote Issues - Resolved Betfair Customer Services 2 20 Dec 13 08:34 Ask the MDs – Betfair Q&A Betfair Customer Services 2 20 Dec 13 08:26 Live Video - On Mobile Betfair Customer Services 1 18 Dec 13 14:57 API Issues - Resolved Betfair Customer Services 2 18 Dec 13 12:03 Exchange site issues - resolved Betfair Customer Services 1 14 Dec 13 15:08 Taunton 14:40 Betfair Customer Services 1 12 Dec 13 14:05 Exchange Issues - Resolved Betfair Customer Services 2 11 Dec 13 17:08 UK Tote Issues - Resolved Betfair Customer Services 2 11 Dec 13 15:30 Vegas Slots- Resolved Betfair Customer Services 2 10 Dec 13 02:25 Betfair Site Issues 09/12/13 - Resolved Betfair Customer Services 1 09 Dec 13 11:47 Sportsbook and Exchange football push notifications Betfair Customer Services 1 05 Dec 13 12:23 Sportsbook Issues - Resolved Betfair Customer Services 2 30 Nov 13 13:53 Asian Handicap commission fixed at 0.75% until the end of the... Betfair Customer Services 1 29 Nov 13 10:31 Outage – Poker, Casino, Arcade - Resolved Betfair Customer Services 2 26 Nov 13 13:03 Racingpost.com – Security Breach - Betfair Statement Betfair Customer Services 1 26 Nov 13 09:59 Live Video - Cypriot Customers Betfair Customer Services 1 18 Nov 13 09:23 Mobile Issues - Resolved Betfair Customer Services 2 05 Nov 13 20:53 Horse Racing Multiples – Exchange - Resolved Betfair Customer Services 2 30 Oct 13 12:38 Sportsbook Issues - Resolved Betfair Customer Services 2 22 Oct 13 16:19 Sportsbook - Betslip Error - Resolved Betfair Customer Services 1 18 Oct 13 15:08 Intermittent Sportsbook Horse Racing Price Issues - Resolved Betfair Customer Services 4 18 Oct 13 11:01 Vegas Slots - Resolved Betfair Customer Services 4 18 Oct 13 01:59 Today's Issues - An Explanation Betfair Customer Services 1 15 Oct 13 17:26 Exchange Bet Placement Issues - Resolved Betfair Customer Services 5 15 Oct 13 14:06 In-Play Suspensions - Issue Resolved Betfair Customer Services 1 12 Oct 13 17:45 Sportsbook Issues - Resolved Betfair Customer Services 2 09 Oct 13 09:47 In Play Issues - Resolved Betfair Customer Services 2 05 Oct 13 13:56 Intermittent Exchange Issues -Resolved Betfair Customer Services 2 04 Oct 13 09:22 Premium Charge - Rugby Union Trial Betfair Customer Services 1 02 Oct 13 13:16 Betfair Community Guidelines - Reminder Betfair Customer Services 1 26 Sep 13 15:35 UK Tote Issues - Resolved Betfair Customer Services 4 26 Sep 13 12:03 Exchange Games Issues - Resolved Betfair Customer Services 2 25 Sep 13 19:06 RSA Tote Issues -Resolved Betfair Customer Services 4 25 Sep 13 12:49 OnGame Poker Issues - Resolved Betfair Customer Services 2 24 Sep 13 15:19 Exchange Issues - Update 2 Betfair Customer Services 3 20 Sep 13 19:02 Cash Out Issues on the Sportsbook - 17th September Betfair Customer Services 1 18 Sep 13 15:04 Cash Out Issues - Resolved Betfair Customer Services 2 17 Sep 13 21:10 Weekend Technical Issues – Special Offer for 17th & 18th Sep Betfair Customer Services 1 17 Sep 13 10:02 Yesterday's Technical Issues - An Explanation Betfair Customer Services 1 15 Sep 13 08:00 Log in issues - Resolved Betfair Customer Services 4 14 Sep 13 17:57 Exchange Issues - Resolved Betfair Customer Services 3 31 Aug 13 12:53 Total Goals Markets Betfair Customer Services 1 30 Aug 13 17:24 3rd Party Vendor Applications and use of The Betfair API – Update Betfair Customer Services 1 16 Aug 13 09:37 New Exchange Mobile Site Betfair Customer Services 1 12 Aug 13 08:53 Sportsbook, Bingo, Casino, Arcade and Vegas Slot outage Betfair Customer Services 1 28 Jul 13 19:20 Cash Out page new design, let us know what you think. |
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its not paypal. its them freezing your account for withdrawals. criminal
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getting a callback from a manager, i'll record it and upload it online.
they won't get away until i get them to admit they're incompetent. |
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how many pages of resolved info are there(nearest guess can do the count)
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Be careful with that one steve,privacy????(don't get yourself in problems)
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Maybe they are going under?
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It is time for the management to make a decision to close this system until problems are sorted,imagine health and safety being involved if this was a train company(no relevance what so ever?)
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