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Virgin
27 Aug 13 15:41
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Date Joined: 16 Oct 07
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Betfair Customer Services • August 27, 2013 4:37 PM BST
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Replies: 16,763
By:
Virgin
When: 27 Aug 13 15:43
Confused
By:
salmon spray
When: 27 Aug 13 15:44
Not a lot. Thanks for your feedback but please mind your own business is what it came to.
I think they have blocked it so that's it.
yyw will be in bits       Sad
By:
Virgin
When: 27 Aug 13 15:47
Cry

Yeah I can't post on it either Angry
By:
MC Roller
When: 27 Aug 13 15:52
All the feedback was taken on board. Taken on board the titanic so the feedback could sink without trace.
By:
Virgin
When: 27 Aug 13 16:34
THEY are staying on the blocked list then Angry
By:
salmon spray
When: 27 Aug 13 17:27
Laugh
By:
Lee Ho Fooks
When: 27 Aug 13 17:46
So that's it then.

Betfair - you ask for feedback and you receive it in Spades. Following an overwhelming call for you to act you do nothing, basically you just ignore your CUSTOMERS for 18 months then block the thread. I now feel justified in having been one of many who didn't let this just go away because you have now been embarrassed into taking the action you have today. You should be ashamed of how you have treated (and I'll highlight it again)YOUR CUSTOMERS. You know this will never be forgotten!

Thanks to the many who kept the thread going in the hope that Betfair would do the decent thing, sadly it was never going to happen.
By:
sparrow
When: 27 Aug 13 17:50
They probably only just realised it was still running. Completely forgot that they had even started the thread. Pathetic response from them.
By:
Virgin
When: 27 Aug 13 18:09
^ Nap Blush
By:
salmon spray
When: 27 Aug 13 18:37
Does yyw know yet.
She will be      AngryAngryAngry
By:
sparrow
When: 27 Aug 13 18:43
Expect an eruption anytime soon from her.
By:
Virgin
When: 27 Aug 13 18:43
too distraught to type probably Cry
By:
bilbobaggins
When: 27 Aug 13 18:54
See if we can get this thread up to 100,00 - that'll embarrass the bu ggers.
By:
bilbobaggins
When: 27 Aug 13 18:54
100,000
By:
madhatters
When: 27 Aug 13 21:31
Betfair Customer Services 27 Aug 13 16:37 
Thank you for taking the time to provide your feedback. All the feedback was taken on board. We don't specifically advertise all/any changes that are/were made.

So whats the answer BCS ?
Why have you removed the opportunity for your customers to get direct access to the forum from a prominent position & replaced it with one of many virtual games

TTT
By:
madhatters
When: 27 Aug 13 21:31
Angry
By:
salmon spray
When: 27 Aug 13 21:38
The question hasn't been answered has it ?
Is the forum Finnished ?
By:
Knight Commander
When: 27 Aug 13 21:48
I just use this link
.
http://community.betfair.com/horse_racing/go/forum/view/94102/165750/horse-racing

Saves all the messing around.
By:
salmon spray
When: 27 Aug 13 21:56
I have a separate bookmark for the forum KC. It's not that much of a hassle,but it probably would have been when I was a newbie to the internet. And a lot of their casual customers are OAPs ( which I'm not ).
By:
Knight Commander
When: 27 Aug 13 22:02
Nor am I - quite - but I know what you mean.
Just another nail in the coffin Sad
By:
mwnn
When: 28 Aug 13 06:26
Good morning.
By:
salmon spray
When: 28 Aug 13 09:50
Morning all       Wink
By:
sparrow
When: 28 Aug 13 10:09
Morning salmon
By:
Virgin
When: 28 Aug 13 10:10
All the feedback was taken on board

Feels like a victory Laugh

BLOCKED Cool
By:
madhatters
When: 28 Aug 13 10:18
Morning all
By:
sparrow
When: 28 Aug 13 18:58
Still no word from yeah yeah
By:
salmon spray
When: 28 Aug 13 19:07
The explosion will be bigger when it comes.
By:
Virgin
When: 29 Aug 13 20:00


yeahyeahwhatever is angry ....  on hearing that the old threads blocked
By:
salmon spray
When: 29 Aug 13 20:53
Betfair have KILLED her child.
Cameron will retaliate imo.
By:
sparrow
When: 29 Aug 13 21:43
We can still keep this thread going.
By:
salmon spray
When: 29 Aug 13 21:53
We wouldn't do a thing like that sparrow when it is obvious Betfair don't want it.
You sound like a subversive to me        Mischief
By:
sparrow
When: 29 Aug 13 21:56
Absolutely, salmon
I suspect you may also be a dangerous insurgent Grin
By:
salmon spray
When: 29 Aug 13 22:24
Ex Viet Cong
By:
yeahyeahwhatever
When: 30 Aug 13 05:51
ShockedSadPlainSad

nooo... NOOOO.....


it can't be true, it can't be, I know Andrew has left us, but they wouldn't... they just wouldn't

please say it's not true.
By:
yeahyeahwhatever
When: 30 Aug 13 05:59
the helpdesk doesn't even open until 7;30... no duty of care to their customers WHAT.SO.EVER!

I mean, EastEnders put out helplines in case people are traumatised by their actions.... Malcolm is... sob, sob Cry I'm sorry I can't even say it, and these ba$tards can't even open up a phone line to provide grief counselling.

I'm bereft, utterly bereft.
By:
yeahyeahwhatever
When: 30 Aug 13 06:03
I'm not ex viet cong, but I am menopausal ... which is far more dangerous Mischief
By:
salmon spray
When: 30 Aug 13 09:12
It is a very sad day yyw.
Could we get the War Crimes Court involved ?
By:
yeahyeahwhatever
When: 30 Aug 13 09:16
Oh SS [HUG] they treat us like dirt don't they ... always have.

so is it just a few who are banned from the thread or everyone?
By:
salmon spray
When: 30 Aug 13 09:19
I imagine it's everybody. They have turned it into one of the more normal Customer Service threads which can't be replied to.
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