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Smiley_Jack
18 Jan 13 22:45
Joined:
Date Joined: 03 Feb 12
| Topic/replies: 778 | Blogger: Smiley_Jack's blog
On the 31st January 2013, Betfair are planning to remove the 'revert to old' function and therefore close down the current site that the majority of us use. This is inspite of a lot of negativity and objection from large numbers of their customers. In my opinion this is yet another blinkered decision my a company with zero customer focus.

In a vain last ditched attempt to stop them from ruining the product I ask you to sign this petition. If there is enough support for this cause I will direct Breon Corcoran (CEO Betfair PLC) to the contents as well as the Business editor of every national newspaper.

Thank you
Smiley Jack Happy
Pause Switch to Standard View HORSE RACING FORUM PETITION - TO KEEP...
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Report duncan idaho January 29, 2013 2:51 PM GMT
SIGNED
Report scholariship January 29, 2013 2:58 PM GMT
Signed
Report adamanty January 29, 2013 3:44 PM GMT
Most definately SIGNED.
Report finishingpost January 29, 2013 10:53 PM GMT
Still haven't had any follow-up from Site Feedback about the problem of duplicated bets on the new site.  I'm assuming it hasn't been fixed, therefore I won't be using it. (It obviously has many other issues just as annoying to others on here.  I just wondered if anyone else has had any feedback about fixing these).
Report dibdob January 30, 2013 9:33 AM GMT
Signed
Report Distant View January 30, 2013 9:44 AM GMT
Signed
Report ace-on-the-river January 30, 2013 10:01 AM GMT
signed
Report sprout January 30, 2013 11:05 AM GMT
signed
Report blackbarn January 30, 2013 11:46 AM GMT
Pumphol - this is a petition not a referendum!!  so you wont get many "Nays"

Despite the new system being cra p, BF will say that.......

x% of users use the new system
and
Only x% of users use the forum facility
and
Only x% of those who use the forum facility signed the petition.
Report pedrobob January 30, 2013 12:11 PM GMT
signed.

Still too many bugs on the new site.
Can only assume BF thinks the payment of staff IT bonuses for "completing" the new project are more important than the risk of customers going elsewhere.
Report pumphol. January 30, 2013 12:56 PM GMT
blackbarn     30 Jan 13 11:46 
Pumphol - this is a petition not a referendum!!  so you wont get many "Nays"


I think your missing the point, by putting up a petition for people to sign that prefer the NEW site, then you get a chance for a  somewhat more balanced view, having a petition for just one site could be construed as not having a level playing field.
Having two sites gives people the opportunity to vote either way if they wish, any one  petition will only  ever serve one side of any story.
Report Brother Mouzone January 30, 2013 1:37 PM GMT
finishingpost
29 Jan 13 22:53
Still haven't had any follow-up from Site Feedback about the problem of duplicated bets on the new site.  I'm assuming it hasn't been fixed, therefore I won't be using it. (It obviously has many other issues just as annoying to others on here.  I just wondered if anyone else has had any feedback about fixing these).



I used the new site almost solidly for a week or so at the start of the month and this bug has almost gone, altho it did still happen twice, which is two times too many really innit?

There are still huge problems tho, the worst imo is betslip updates, it's easy to think you haven't been matched or the bet has expired, and to get on again and again and again...because you often have to click on another market then back again to see the green and red positions and betslip updated.

Most bugs were pointed out last year, most still haven't been fixed, the last dialogue I had ended with me being told they would give me an update, this was on the 21st, I'm still waiting Plain
Report cracked house January 30, 2013 1:59 PM GMT
i'm in too
Report tommac January 30, 2013 3:22 PM GMT
Keep the old one
Report finishingpost January 30, 2013 8:25 PM GMT
Cheers Brother Mouzone.

I did receive today an email from BF saying the duplicate bets issue had now been resolved.  I'll give it a try tomorrow, but as you say there are still a lot of other problems.
Report Navel-Gazer January 30, 2013 8:35 PM GMT
Besides the 'bug troubles' why doesn't anyone address the issue of people being happy with what they're comfortable with?
I'd assume many on here are like me and see things as 'better the devil you know' - I hate change!

Some of us dinosaurs aren't too conversant when being forced to adapt to something different, after finally having 'mastered' the old ways.
I'm sure I'm not alone in having lost hard currency when attempting something new.
Report eldar January 31, 2013 9:53 AM GMT
SIGNED
Report Tommy Toes February 6, 2013 4:12 PM GMT
I've received an e-mail from Betfair today pushing their fixed odds site (which I'm not interested in in the slightest) but part of the e-mail said:

"We've been listening to your thoughts on the new Exchange site, and - while it's still our intention to close the old site down - we will continue to develop the new Exchange site in line with your feedback before doing so."

They appear not to be listening to their customers at all - as usual.

Time to make this thread a 'page one sticky' just so Betfair are left in no doubt just what it is their customers want.
Report finishingpost February 6, 2013 4:34 PM GMT
TTT
Report tommac February 6, 2013 4:41 PM GMT
It has worked Ok for years now-concentrate on investing in the Live Video feed and keep the old site running.
Report eggpresident February 6, 2013 4:43 PM GMT
if the new site stays and the old one goes . i go, its a ****g disaster area and has cost me time and time again, who the hell is behind this crap
Report efisio. February 6, 2013 4:44 PM GMT
Guess what? Nobody is listening. Follow me, I've gone.
Report finishingpost February 6, 2013 8:48 PM GMT
I did tentatively try using the new site today and, with  fingers-crossed, it didn't duplicate any bets.  However I just felt uneasy, wondering if it would do at any time.  The up/down price buttons are still unreliable and the whole operation is slower than the old site in my opinion.
Report terriers February 6, 2013 9:54 PM GMT
Keep the old site for gods sake,we all know the new site is **** its cost me money as wellAngry!!
Report Pinza February 7, 2013 9:45 AM GMT
Still having probs with new site.
The bet doesn't always show on page and one thinks it hasn't gone through
hence a duplicate bet is made.
Yesterday attempted to place a lay bet but didn't show up so went to old site
and it hadn't gone through.
Also get fed up of the limit notices that pop up.
What's wrong with £2 on an outsider?
Report Tommy Toes February 7, 2013 10:18 PM GMT
Yes, but Betfair aren't bothered what its customers want are they? They just plough on regardless thinking we'll all just accept their cr@p eventually.

Guess what Betfair: We won't.
Report flannybhoy. February 7, 2013 10:31 PM GMT
Signed
Report YOMOMMA February 7, 2013 10:32 PM GMT
i do most my betting elsewhere now, there's loads of bookies and ****, smarkets, matchbook.com exchanges to choose from. CoolCoolCool
Report Tommy Toes February 8, 2013 9:14 PM GMT
Still here, Betfair.

Over 300 signatures to remain with the 'Old' site - and still only one - yes one - who prefers the new site.

I'll bump the other thread in fairness.
Report Tommy Toes February 8, 2013 9:21 PM GMT
Old - 300+

New - 2
Report boingingbaggie February 8, 2013 9:36 PM GMT
Old.

It ay bost, doe need fixing.
Report foxcovert February 8, 2013 10:26 PM GMT
Add my signature
Report Colldogg February 8, 2013 10:56 PM GMT
Add my signiture to this too. Signed
Report mwnn February 9, 2013 1:42 AM GMT
Signed....
Report Happy Valley February 9, 2013 2:51 AM GMT
signed - emphatically so
Report krl February 9, 2013 7:48 AM GMT
signed - no brainer
Report green onions February 9, 2013 7:50 AM GMT
signed
Report snitram February 9, 2013 8:01 AM GMT
Signed
Report Fruiterie February 9, 2013 10:29 AM GMT
Signed
Report Fastbearform February 9, 2013 10:51 AM GMT
SIGNED

I've tried the new site for weeks on end, too many dislikes to list and gave up last week
THE OLD SITE IS THE FUTURE!
Report toronto44 February 9, 2013 1:22 PM GMT
Signed
Report hardestgame February 9, 2013 1:23 PM GMT
can i vote twice
Report sgt_howie February 9, 2013 1:24 PM GMT
signed
Report efisio. February 9, 2013 1:25 PM GMT
Purple is a nice colour.
Report finishingpost February 9, 2013 1:51 PM GMT
bf fananatic, back on 19th Jan you said you wouldn't sign, as you said all the bugs on the new site had been ironed out.  From the posts above that certainly doesn't seem to be the case.

Have you any comments since then, especially as approx 400 people have signed this petition, and only yourself has signed the petition to keep the new site?
Report finishingpost February 9, 2013 2:01 PM GMT
My apologies, the new site petition has now doubled its signatures!

It could end up being a close-run thing.
Report montrachet February 9, 2013 2:49 PM GMT
Completely agree ..."new " site is horrible .....have already sent many negative comments ....Please keep old site
Report Lee Ho Fooks February 9, 2013 4:56 PM GMT
new & old site? Got us into their mindset, should be called classis & unreliable sites
Report bikkus dikkus February 9, 2013 6:18 PM GMT
...signed
Report iceman13 February 9, 2013 8:34 PM GMT
signed
Report Lucky Luciano February 9, 2013 10:04 PM GMT
signed always revert to old
Report duffy February 10, 2013 12:04 AM GMT
signed, thankfully i never get directed to the new site at all, so no messing about changing back.
Report hello :-) February 10, 2013 12:06 AM GMT
signed , its unusable
Report Tommy Toes February 10, 2013 11:53 AM GMT
So Betfair - you have approx 400 signatures on this thread to keep the original site against 2 prefering the new one.

Has it sunk in yet?
Report wit-ham February 10, 2013 12:04 PM GMT
dont know if signed before but have now
Report finishingpost February 10, 2013 7:09 PM GMT
TTT.
Report YOMOMMA February 10, 2013 7:40 PM GMT
signed
Report Super Hans February 10, 2013 9:55 PM GMT
Smiley_Jack.

Have you done anything with this conclusive proof yet?
Report Chanting February 11, 2013 12:20 PM GMT
I do not like the new site either-keep this one please!!!
Report finishingpost February 11, 2013 11:24 PM GMT
TTT.
Report the bairn February 11, 2013 11:43 PM GMT
signed. cheers.
Report Tommy Toes February 13, 2013 11:45 PM GMT
This is not going away Betfair - however much you're trying to force your customers into using your cr@p new site or 'fixed odds' one.
Report InAndOut February 13, 2013 11:49 PM GMT
If it aint broke then STOP FECKING WITH IT ! or something like that. Sign me up
Report suzyspitfire February 13, 2013 11:50 PM GMT
signed
Report bodil February 14, 2013 1:36 AM GMT
They have a drug-fuelled insane money-grubbing death-wish but something better(?)/different will replace them.

Signed.
Report loadsamoney February 14, 2013 7:07 AM GMT
sometimes things have to change just accept itScared
Report lizzy February 14, 2013 9:23 AM GMT
signed!
Report icyaitch February 14, 2013 10:07 AM GMT
Me Too     Don't like the new site.  Refuse to use it.
Report Tommy Toes February 15, 2013 1:10 AM GMT
Up.
Report finishingpost February 15, 2013 3:45 AM GMT
Smiley Jack, I think the point's been more than proven.  If this result isn't a landslide I don't know what is! Have you sent the results to the CEO as you proposed?
Report mange February 15, 2013 6:59 AM GMT
Im in.......no brainer
Report Punch_drunk February 15, 2013 7:36 AM GMT
i'm in can get used to new version.
Report Super Hans February 18, 2013 5:51 PM GMT
TTT
Report I Love Fanny February 18, 2013 7:50 PM GMT
signed
Report moondan February 19, 2013 10:09 AM GMT
Almost 3 weeks past supposed switch so lets hope commonsense prevails and we keep what is so much better than the poorly thought out new site.
Report STATSMAN February 19, 2013 10:43 AM GMT
Betfair Community Manager 2
21 Jan 13 11:48
Joined:
22 Nov 10
| Topic/replies: 2,946 | Blogger: Betfair Community Manager 2's blog
Just to confirm what turnip turns has posted: the old site is not being turned off on January 31. There is no confirmed date for this. In the meantime, work to fix bugs and react to feedback is ongoing.

Tommy Toes
06 Feb 13 16:12
Joined:
20 Apr 04
| Topic/replies: 39,116 | Blogger: Tommy Toes's blog
I've received an e-mail from Betfair today pushing their fixed odds site (which I'm not interested in in the slightest) but part of the e-mail said:

"We've been listening to your thoughts on the new Exchange site, and - while it's still our intention to close the old site down - we will continue to develop the new Exchange site in line with your feedback before doing so."

They appear not to be listening to their customers at all - as usual.

Time to make this thread a 'page one sticky' just so Betfair are left in no doubt just what it is their customers want.
-------------------------------------------------------------------------------------------------------------------

So they're listening, but going to ignore us anyway! Angry
Report tommycockles February 19, 2013 10:46 AM GMT
Hard believe it is now a year since the beta site was launched. And it still doesn't work.
Report finishingpost February 20, 2013 6:12 AM GMT
Bf fananatic and Clerkmore are still the only votes for he new site, against approx 400 for the old.
Report moscowmills February 20, 2013 7:44 AM GMT
Signed. I have never used the new site and never will!
Report finishingpost February 22, 2013 10:01 AM GMT
TTT
Report STATSMAN March 19, 2013 12:14 PM GMT
Feeling lonely eh?

Up you go
Report crunch608. March 19, 2013 1:47 PM GMT
New site is complete rubbish..... This is my first time back for a little while because of it, Ive gone 'Purple'. Then when I first opened it up, I got this fixed odds rubbish, and couldnt even find the New/Old site, and didnt know how to have a bet, and Ive been here from the start of Betfair. I had to delete it from my Favourites, delete cookies, and go in again. Finally got back and went straight to 'Old' site. Its a shame that 'Purple' dosnt have the volume yet..... but it will if Betfair keeps putting on this crap and trying to make us change. Betfair is better and easier on my iPad. Lose the 'Old' site, and you will lose quite a lot of us. Going 'Purple' has actually made me put a cap on my activity, I just do the UK racing, rather than the pantomine horse racing in the USA, where the jockeys just gun the horses from the start, and dont ride out finishes, and there seem to be no rules to stop it!
Report scaredmoney April 4, 2013 5:58 PM BST
ttt
Report chelsea_boy April 16, 2013 11:14 PM BST
The new site is CRAP

I got logged onto the new site today, somehow, and I am still trying to get back to the old site !

THE OLD SITE IS BRILLIANT, LEAVE IT ALONE
Report ichamaeleo April 16, 2013 11:16 PM BST
"THE OLD SITE IS BRILLIANT, LEAVE IT ALONE"

that's taking it a touch too far tbh
Report tommycockles April 17, 2013 10:26 AM BST
This link should take you back to the old site if you're stuck on the new one

.

http://sports.betfair.com/?optout=true
Report sacrifice1 April 17, 2013 11:38 AM BST
signed, new site is hopeless.
Report RIGHT SAID FRED June 6, 2013 8:33 PM BST
Signed. I hate the new site. Is ther any way to set up just keep the old site, instead of reverting all the time
Report democrat June 6, 2013 10:09 PM BST
Signed
Report puttform June 7, 2013 5:52 AM BST
signed
Report moscowmills June 7, 2013 7:28 AM BST
Count me in
Report nijinsky01 June 7, 2013 7:43 AM BST
Signed
Report hardestgame June 7, 2013 7:49 AM BST
signed.
Report winston wolfe June 7, 2013 7:57 AM BST
signed..i always use the old site
Report tommycockles June 7, 2013 9:10 AM BST
right said fred- if you save the link below to your favourites it should (hopefully) take you directly to the old site without the need to opt out of the new site.

.

http://sports.betfair.com/?optout=true
Report tambhoy5 June 7, 2013 9:17 AM BST
it's Crazy i use http://horseracing.betfair.com/ but it's a waste of time because you then have to sign in,revert to old then click on horse racing again.
pain in the @rse if you ask meAngry
Report SOULDANCER June 7, 2013 9:26 AM BST
signed
Report tambhoy5 June 7, 2013 9:41 AM BST
i've just carried out a small experiment,starting from the site from my browser and navigating to the 2.00 bath signing in etc.the results were as follows.
b/f 74 secs
wh  40 secs
b365 46 secs
lads 49 secs
pp 40 secs

we are being treated with utter contempt if you ask meSad
Report iceman June 7, 2013 12:14 PM BST
SIGNED
Report windbagger June 7, 2013 12:22 PM BST
signed
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