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20 Sep 12
13:37
Joined:
Date Joined:
05 Jan 10
There most famous one
Reuters) - Bookmaker Ladbrokes is refusing to pay out more than 7 million pounds to a man who gambled on a white Christmas across the UK, as the bet was accepted by mistake.
Cliff Bryant, 52, had placed two 5-pound accumulator bets that snow would fall on 24 towns and cities across the north of England on Christmas Day.
"We have apologised to the customer for any confusion and for mistakenly accepting an accumulator bet when our own rules state that only single bets are available on a market of this nature," said a Ladbrokes spokesman.
"We are happy to void the bets and to pay the customer his winnings on the relevant singles."
They however amount to just 31.78 pounds, rather than the 7.1 million Bryant was expecting.
The graphic designer from Southampton, who told the local Southern Daily Echo newspaper he was "gutted" and would seek legal advice, claims the first accumulator would have won him 4.9 million pounds, with the second adding 2.2 million.
"If I make a mistake in my work like that it costs me dearly and I think the offer should be a lot more generous than they have made," he told the paper.
Ladbrokes should have made their rules clearer, he added.
"They are one of the leading bookmakers in the country and I think they ought to do their homework a bit better in future."
Ladbrokes gave Bryant details of the Independent Betting Adjudication Service (IBAS), an impartial adjudicator
on disputes that arise between gambling operators and their customers.
Danny Cracknell, a manager of the IBAS, told Reuters that Bryant had been in contact and they would be investigating the issue once he had completed the relevant forms
and there' others
http://uk.eurosport.yahoo.com
Fans were left fuming as Ladbrokes refused to pay out odds of 175/1 that Tottenham would beat Chelsea 2-1 with a Jermain Defoe goal - because of a mistake in store.
Locals lapped the offer up but were left upset when the shop in Northumberland Road, Tottenham, only paid out on the correct odds of 35/1, but the bookies insisted they were in the right.
“I’m gutted,” Mark Gooding, 51, told The Sun after he put £5 on the outcome.
He was only paid £180 and not the £880 he thought he had won.
Ladbrokes said sorry for the error but insisted they would not pay out on wrong odds that arose from a “clerical mistake”.
Eurosport
And even when it's not errors
Bookies refuse to pay out despite SPL overturning goal decision
CELTIC fan Ryan Morris thought he was on to a winner when he backed his team to win 3-1 at home against St Mirren.
Ryan, 25, chose a £3 Ladbrokes scorecast bet - which meant he had to predict the score and the first goalscorer.
But Ryan's bet on Celtic's Scott McDonald was refused after Ladbrokes ruled the striker's effort was an own goal.
Office worker Ryan, of Greenock, said: "I'm totally sick. The money would have come in handy with Chirstmas coming up.
"As far as I'm concerned, I won it fair and square. I feel cheated."
Ryan placed his bet at Ladbrokes in Parkhead on the day of the match, November 28. He stood to win £78 at odds of 25-1.
Ryan said: "I was over the moon when McDonald scored first. Then, when the match ended 3-1, I just couldn't believe my luck."
McDonald's strike was later declared an own goal. But days down the line, Ryan was delighted when the SPL reversed that decision.
He dashed round to Ladbrokes in Greenock to claim his winnings - but the bookie said the bet wasn't valid and refused to pay out.
I got on to Ladbrokes and pointed out that the SPL had awarded the goal to McDonald - but they said the rules did not permit them to pay out.
And as betting is not covered by law, Ryan cannot force their hand.
A Ladbrokes spokesman said: "Where there is dispute concerning who scored the goals in a match, bets will be settled based on the decision of the Press Association immediately after the match is finished."
But the good news is that Ladbrokes have promised to contact Ryan to offer him a gesture of goodwill ...They probably give him a free bet to the same stake on the first goalscorer/HT score/ full-time correct score/Attendance and their names
Reuters) - Bookmaker Ladbrokes is refusing to pay out more than 7 million pounds to a man who gambled on a white Christmas across the UK, as the bet was accepted by mistake.
Cliff Bryant, 52, had placed two 5-pound accumulator bets that snow would fall on 24 towns and cities across the north of England on Christmas Day.
"We have apologised to the customer for any confusion and for mistakenly accepting an accumulator bet when our own rules state that only single bets are available on a market of this nature," said a Ladbrokes spokesman.
"We are happy to void the bets and to pay the customer his winnings on the relevant singles."
They however amount to just 31.78 pounds, rather than the 7.1 million Bryant was expecting.
The graphic designer from Southampton, who told the local Southern Daily Echo newspaper he was "gutted" and would seek legal advice, claims the first accumulator would have won him 4.9 million pounds, with the second adding 2.2 million.
"If I make a mistake in my work like that it costs me dearly and I think the offer should be a lot more generous than they have made," he told the paper.
Ladbrokes should have made their rules clearer, he added.
"They are one of the leading bookmakers in the country and I think they ought to do their homework a bit better in future."
Ladbrokes gave Bryant details of the Independent Betting Adjudication Service (IBAS), an impartial adjudicator
on disputes that arise between gambling operators and their customers.Danny Cracknell, a manager of the IBAS, told Reuters that Bryant had been in contact and they would be investigating the issue once he had completed the relevant forms
and there' others
http://uk.eurosport.yahoo.com
Fans were left fuming as Ladbrokes refused to pay out odds of 175/1 that Tottenham would beat Chelsea 2-1 with a Jermain Defoe goal - because of a mistake in store.
Locals lapped the offer up but were left upset when the shop in Northumberland Road, Tottenham, only paid out on the correct odds of 35/1, but the bookies insisted they were in the right.
“I’m gutted,” Mark Gooding, 51, told The Sun after he put £5 on the outcome.
He was only paid £180 and not the £880 he thought he had won.
Ladbrokes said sorry for the error but insisted they would not pay out on wrong odds that arose from a “clerical mistake”.
Eurosport
And even when it's not errors
Bookies refuse to pay out despite SPL overturning goal decision
CELTIC fan Ryan Morris thought he was on to a winner when he backed his team to win 3-1 at home against St Mirren.
Ryan, 25, chose a £3 Ladbrokes scorecast bet - which meant he had to predict the score and the first goalscorer.
But Ryan's bet on Celtic's Scott McDonald was refused after Ladbrokes ruled the striker's effort was an own goal.
Office worker Ryan, of Greenock, said: "I'm totally sick. The money would have come in handy with Chirstmas coming up.
"As far as I'm concerned, I won it fair and square. I feel cheated."
Ryan placed his bet at Ladbrokes in Parkhead on the day of the match, November 28. He stood to win £78 at odds of 25-1.
Ryan said: "I was over the moon when McDonald scored first. Then, when the match ended 3-1, I just couldn't believe my luck."
McDonald's strike was later declared an own goal. But days down the line, Ryan was delighted when the SPL reversed that decision.
He dashed round to Ladbrokes in Greenock to claim his winnings - but the bookie said the bet wasn't valid and refused to pay out.
I got on to Ladbrokes and pointed out that the SPL had awarded the goal to McDonald - but they said the rules did not permit them to pay out.
And as betting is not covered by law, Ryan cannot force their hand.
A Ladbrokes spokesman said: "Where there is dispute concerning who scored the goals in a match, bets will be settled based on the decision of the Press Association immediately after the match is finished."
But the good news is that Ladbrokes have promised to contact Ryan to offer him a gesture of goodwill ...They probably give him a free bet to the same stake on the first goalscorer/HT score/ full-time correct score/Attendance and their names
Show More
Apologies if this post is a bit long, but I wanted to put a fair bit of detail in about the behaviour of Ladbrokes in this case.
In a nutshell, Ladbrokes are trying to pay me short on a number of bets with large payouts – at lower odds than those printed in black and white on the betting slips by their till.
Here is the detail:
I recently placed a few football bets with Ladbrokes using the football coupons that they have in their shops. As anyone who places football bets in Ladbrokes shops would probably know, when the cashier puts the coupon through the till, the bet receipt has printed on it the odds for the matches that one is betting on.
On seven of my bets Ladbrokes are refusing to pay me the correct amount based on the prices that are actually printed on the bet receipts.
On five of the bets they have said they will only pay me 6/5 on one of the teams when the betting slips clearly state 13/8 (the price printed on the coupon).
On the other two bets they have refused to give me a proper explanation of how they have arrived at the lower figures, despite the fact that I have requested this in writing. The response that I received was simply that the settlement figure given was final.
The bet payout amounts are as follows (with Ladbrokes’ figure in brackets):
£12,993.75 (£10,890.00)
£15,592.50 (£13,068.00)
£28,586.25 (£23,958.00)
£33,225.23 (£28,198.53)
£21,610.17 (£18,590.12)
£41,168.78 (£39,447.21)
£19,630.42 (£18,959.54)
The total shortfall is £19,695.70.
It was not until I had gone back to the shop four times (on different days over a period of over two weeks) that Ladbrokes would actually tell me what the settlement figures were. On the first two visits I was told that they could not confirm figures because my bets were under investigation. On the third visit I was told that they could not give me any figures until the manager was in the shop.
Finally, on the fourth visit it was all smiles and handshakes from the district manager who asked me if I wanted to have my photo taken with one of those big cheques! I declined. He also asked if they could maybe say something about my win in one of the papers, which I said I didn’t mind.
I said to the district manager “I thought Ladbrokes didn’t like winners”. He said “If we didn’t like winners we wouldn’t pay you.”
Then when we went through the figures and it became crystal clear what they were trying to do, his words came back to haunt me.
He stated that it says at the bottom of the football coupon that “Prices are subject to change” and that this is why they were paying me at 6/5 and not the 13/8 that was printed on the slips. I pointed out that it says “Prices subject to change. Please remember to check your receipt carefully” and that if you check the receipts it says 13/8.
After verbally going round in circles with him several times, I decided to call it a day.
The “price change” of 13/8 to 6/5 was given as the explanation for five of the slips. I could not immediately check the discrepancy on the other two slips as they were not straight accumulators. I assumed (wrongly) that perhaps I had settled them incorrectly.
Nothing was said by Ladbrokes either then or since about any price changes on the other two slips.
After spending some time re-calculating the settlement of those two slips I found that I had indeed settled them correctly in the first place and Ladbrokes was incorrect.
I went back to the shop with a note for the district manager asking for an explanation as to how they arrived at their figures and left it with them.
I went back a few days later and was told simply that the settlement figures were final – no explanation was given.
I then decided to contact Ladbrokes Customer Services. I sent an email initially seeking clarification on the wording on the coupon (“These prices are subject to change. Please remember to check your receipt carefully.”)
I had a response from Steve at Customer Services which stated: “This simply means it is ultimately up to you to make sure you check your receipt when you place your bet in case prices have changed from those printed on the coupon.”
I responded seeking further clarification on something mentioned in the email and received a reply from David in Customer Services which stated: “I can confirm that if you place a bet on the coupon your receipt will show the correct price which may differ from the coupon price. ... You should be notified regarding any price change from the coupon but as best policy you should check your receipt.”
So, having had two different people from Customer Services state clearly that the correct price is that printed on the bet receipts, I thanked them for confirming that point and asked them to settle my bets correctly.
I was initially told that it would take 48 hours for a “call back”. However, after chasing them and being told that the Area Manager was “investigating” my case I eventually got the following response after more than two weeks: “We have now had a reply from the shops Area Manager,
As all our slips state at the bottom of the slip that prices are subject to change. The Area Manager is happy with the settlement of all of your bets and is not going to resettle them,”
I also received an email from the Head of Customer Services which stated : “ I would confirm. however, that these bets have been correctly settled at the lower amount due to price changes. Our coupons clearly state that prices are subject to fluctuation. As such the bets have been settled correctly.”
I do not understand how they think they can do this when their own Customer Services department has confirmed that the correct price is that which is printed on the bet receipt.
Basically, they are implying that the coupon warning on price changes gives them carte blanche to give the punter any price that Ladbrokes decide, regardless of what price is printed in black and white on the bet receipt.
In a nutshell, Ladbrokes are trying to pay me short on a number of bets with large payouts – at lower odds than those printed in black and white on the betting slips by their till.
Here is the detail:
I recently placed a few football bets with Ladbrokes using the football coupons that they have in their shops. As anyone who places football bets in Ladbrokes shops would probably know, when the cashier puts the coupon through the till, the bet receipt has printed on it the odds for the matches that one is betting on.
On seven of my bets Ladbrokes are refusing to pay me the correct amount based on the prices that are actually printed on the bet receipts.
On five of the bets they have said they will only pay me 6/5 on one of the teams when the betting slips clearly state 13/8 (the price printed on the coupon).
On the other two bets they have refused to give me a proper explanation of how they have arrived at the lower figures, despite the fact that I have requested this in writing. The response that I received was simply that the settlement figure given was final.
The bet payout amounts are as follows (with Ladbrokes’ figure in brackets):
£12,993.75 (£10,890.00)
£15,592.50 (£13,068.00)
£28,586.25 (£23,958.00)
£33,225.23 (£28,198.53)
£21,610.17 (£18,590.12)
£41,168.78 (£39,447.21)
£19,630.42 (£18,959.54)
The total shortfall is £19,695.70.
It was not until I had gone back to the shop four times (on different days over a period of over two weeks) that Ladbrokes would actually tell me what the settlement figures were. On the first two visits I was told that they could not confirm figures because my bets were under investigation. On the third visit I was told that they could not give me any figures until the manager was in the shop.
Finally, on the fourth visit it was all smiles and handshakes from the district manager who asked me if I wanted to have my photo taken with one of those big cheques! I declined. He also asked if they could maybe say something about my win in one of the papers, which I said I didn’t mind.
I said to the district manager “I thought Ladbrokes didn’t like winners”. He said “If we didn’t like winners we wouldn’t pay you.”
Then when we went through the figures and it became crystal clear what they were trying to do, his words came back to haunt me.
He stated that it says at the bottom of the football coupon that “Prices are subject to change” and that this is why they were paying me at 6/5 and not the 13/8 that was printed on the slips. I pointed out that it says “Prices subject to change. Please remember to check your receipt carefully” and that if you check the receipts it says 13/8.
After verbally going round in circles with him several times, I decided to call it a day.
The “price change” of 13/8 to 6/5 was given as the explanation for five of the slips. I could not immediately check the discrepancy on the other two slips as they were not straight accumulators. I assumed (wrongly) that perhaps I had settled them incorrectly.
Nothing was said by Ladbrokes either then or since about any price changes on the other two slips.
After spending some time re-calculating the settlement of those two slips I found that I had indeed settled them correctly in the first place and Ladbrokes was incorrect.
I went back to the shop with a note for the district manager asking for an explanation as to how they arrived at their figures and left it with them.
I went back a few days later and was told simply that the settlement figures were final – no explanation was given.
I then decided to contact Ladbrokes Customer Services. I sent an email initially seeking clarification on the wording on the coupon (“These prices are subject to change. Please remember to check your receipt carefully.”)
I had a response from Steve at Customer Services which stated: “This simply means it is ultimately up to you to make sure you check your receipt when you place your bet in case prices have changed from those printed on the coupon.”
I responded seeking further clarification on something mentioned in the email and received a reply from David in Customer Services which stated: “I can confirm that if you place a bet on the coupon your receipt will show the correct price which may differ from the coupon price. ... You should be notified regarding any price change from the coupon but as best policy you should check your receipt.”
So, having had two different people from Customer Services state clearly that the correct price is that printed on the bet receipts, I thanked them for confirming that point and asked them to settle my bets correctly.
I was initially told that it would take 48 hours for a “call back”. However, after chasing them and being told that the Area Manager was “investigating” my case I eventually got the following response after more than two weeks: “We have now had a reply from the shops Area Manager,
As all our slips state at the bottom of the slip that prices are subject to change. The Area Manager is happy with the settlement of all of your bets and is not going to resettle them,”
I also received an email from the Head of Customer Services which stated : “ I would confirm. however, that these bets have been correctly settled at the lower amount due to price changes. Our coupons clearly state that prices are subject to fluctuation. As such the bets have been settled correctly.”
I do not understand how they think they can do this when their own Customer Services department has confirmed that the correct price is that which is printed on the bet receipt.
Basically, they are implying that the coupon warning on price changes gives them carte blanche to give the punter any price that Ladbrokes decide, regardless of what price is printed in black and white on the bet receipt.
Go to IBAS 
You'd be better off wasting your time going to the RSPCA to try and sell them 100 tickets for the Grand National...you be told were to go in the exact same way but one ofv the ways will be 6 months shorter.
You'd be better off wasting your time going to the RSPCA to try and sell them 100 tickets for the Grand National...you be told were to go in the exact same way but one ofv the ways will be 6 months shorter.
agree biscar. they think they can do what they like and get away with it.
swardean, what may have happened is the price changed but some sadbroke ****head didn't change it into their system fast enough. not your fault. your receipt has to guarantee full and proper payment.
swardean, what may have happened is the price changed but some sadbroke ****head didn't change it into their system fast enough. not your fault. your receipt has to guarantee full and proper payment.
Have they given you times of the price change at all?
I'd be pretty sure that these receipts have the price changes on them (how many times have punters expected 2/1, and when they check the receipt the price had changed to 6/4 and the cashier hadn't informed them or there were no notices up, the only time they find out is when they go and collect)
I take it you have received payment, I think your case might have been stronger if you hadn't settled.However the threat of court action alone will probably be enough to gain settlement.
Good Luck
fwiw it sounds like they are just trying to ram you
I'd be pretty sure that these receipts have the price changes on them (how many times have punters expected 2/1, and when they check the receipt the price had changed to 6/4 and the cashier hadn't informed them or there were no notices up, the only time they find out is when they go and collect)
I take it you have received payment, I think your case might have been stronger if you hadn't settled.However the threat of court action alone will probably be enough to gain settlement.
Good Luck
fwiw it sounds like they are just trying to ram you
Surely the fluctuation clause is between the price on the coupon compared with the changed price when the bet is struck.No further price changes should affect the bet,and ,as stated,the odds are on your receipt,providing they came from a computerised coupon,and not from a hand-written slip,which would only photo copy what had been written.
If everything is as said,odds cannot be changed,unlike in racing where there could be a rule4.
If everything is as said,odds cannot be changed,unlike in racing where there could be a rule4.
exactly unbiased this is fixed odds betting
these are all palps, this is massively different....
Swardean - you have failed to mention what happened when the bets were rung up for authorization...
As everyone is bored with me saying, when the media are corrupt, there's absolutely nothing the bookmaking industry can't hope to get away with...
millhouse its not just the media, punters are easily duped or turned
Swardean's post is copied and pasted from another forum from a few years ago. I don't think they are his bets.
I don't take much notice of or interest in Flat racing but didn't Badblokes offer a similar concession on the Derby? Back Camelot (up to £20 I believe) at 1/2; get £30 if he wins, £20 back if he doesn't.
Can't recall how i learned this but went down to both their shops in Cheltenham to get my £40 on.
Of course in that case the beast won so no damage done.
Some sort of precedent surely??
Can't recall how i learned this but went down to both their shops in Cheltenham to get my £40 on.
Of course in that case the beast won so no damage done.
Some sort of precedent surely??
Just rang customer service and asked the question " if the price changes on the coupon will the correct price show on the betting slip "
and she confirmed that the CORRECT price is on your slip. I just had to hear for myself, unfeckinbelievable
and she confirmed that the CORRECT price is on your slip. I just had to hear for myself, unfeckinbelievable
This is the state the industrys in, basically they pay people peanuts, and expect them to care! Notwithstanding the muppet in charge of Laddies P R, who is paid very good money to care !
Jack Bauer '24' Joined: 30 May 02
Replies: 2090 20 Sep 12 15:18
Swardean's post is copied and pasted from another forum from a few years ago. I don't think they are his bets.
____________
does anyone know what the outcome was ?
Replies: 2090 20 Sep 12 15:18
Swardean's post is copied and pasted from another forum from a few years ago. I don't think they are his bets.
____________
does anyone know what the outcome was ?
If they owed me 20 bags, I wouldn't be messing about with customer service emails and phone lines, i'd be down their head office until Rust and co showed their faces.
.. mind you, in good company with Rust, Williams & the other muppitts !
The worst of the worst and the origanal assumption is correct.
Idiots heaven deserve what they get.
Idiots heaven deserve what they get.
Not when Dawn Approach scoots up in the 2000 Guineas.
The battalions are across the lawn.
The battalions are across the lawn.
The company is complete filth. They treat the staff like dirt.
You didnt mention Swandean if you did your bet on a slip that brings up a receipt in the handwriting you did it in, or an automated slip with prices that the computer spits out. It's two very different matters. If it gave you a receipt like firstmentioned then it's the exact same as doing it on a plain slip...just the teams are written out for you, and if they have prices are subject to change there they are covered. When the cashier types the teams from the slip into the computer the new prices will appear on the computer as they type it in. They don't manually put any prices for football into the computer unless it's some sort of special. If it's the second and you got a printout receipt like when you have to put dots in the 1X2 coupon then they have no case and if you go to IBAS you will win hands down.
Source : exit Laddies manager
Source : exit Laddies manager
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