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If you believe you deserve some sort of recompense from Betfair, due to their continued terrible customer service, sign here....
Betfair please respond to thread...
Betfair please respond to thread...
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Signed.....must be pure overload....im sure they are trying to sort it but every punter with an account will have turned out today
LOL you have no chance, this happens most years. I remember the site freezing mid race 05 or 06.
LOL you have no chance, this happens most years. I remember the site freezing mid race 05 or 06.
LOL you have no chance, this happens most years. I remember the site freezing mid race 05 or 06.
LOL you have no chance, this happens most years. I remember the site freezing mid race 05 or 06.
LOL you have no chance, this happens most years. I remember the site freezing mid race 05 or 06.
If it doesn't come...we all close accounts. End of.
Others will be pleased to accommodate us.
Others will be pleased to accommodate us.
Signed. SERVICE UNFIT FOR PURPOSE. LEGALLY OBLIGATED TO COMPENSATE FOR BREACH OF CONTRACT.
signed.. a disgrace they should have learned since voler la vodette incident
if they would forget about all the other c**p and concentrate on making the markets function.
Betfair - still no response??
Betfair - still no response??
good luck in getting anything of this shower of *********************** 
once again you are all still here though? fine on purple throughout
i repeat again betfair do not give a stuff in anyway nor will they
i repeat again betfair do not give a stuff in anyway nor will they
signed...no point using the site if you can't bet IR. Maybe they didn't anticipate being busy today.
Betfair always seem to reply to "live video" problems.....but never reply to anything like this.
The precedent was set at Leopardstown. I/r markets must be voided. In these instances, this site is NOT FIT FOR PURPOSE.
Two years ago I had40000 commission points -today I have less then 2000.I had several complaints which were all delaltwith in a high handed fashion.There are alternatives out there and not just exchange alternatives.
Got the red 'technical difficulty' message when trying to lay off Sunnyhill Boy during the photo 
Does anyone really expect anything better from this shower of jokers?
It was 1.01 they'd fu ck things up today and it would have been a safe investment.
It was 1.01 they'd fu ck things up today and it would have been a safe investment.
I bet you all forgot to delete your cookies before the race
i know plenty of my mates have had enough too....
best trade is to sell betfair at their current stock price!
best trade is to sell betfair at their current stock price!
Why didn't they buy a new PC when they put Premium Charge up to 60%?
I haven't placed a bet on this website for years. The main reason is the appallingly bad odds for the placings (sometimes 1/10th instead of the online and/or telephone bookies of 1/4 the odds). Also, I've never been interested in laying bets in any case.
I had several place in-running lays in waiting but it became obvious it was playing up so cancelled them all. Some would have definitely been taken (none placed) so not happy with Betfair.
lads you can complain till you are blue in the face ,feck all will be done like the vlv saga ,
in my strategy for making a living from gambling, I have built in loss factors for bad luck, bad discipline, poor decision making and regular Betfair f*ck ups
The company mission statement in the Betfair service department appears to read "The customer is always wrong"
I have got to the point where I do not expect complaints to be heard with any consideration whatsoever, so no longer even bother wasting time complaining except to let off steam on here
C'est la vie
The company mission statement in the Betfair service department appears to read "The customer is always wrong"
I have got to the point where I do not expect complaints to be heard with any consideration whatsoever, so no longer even bother wasting time complaining except to let off steam on here
C'est la vie
The only response I have had was to tell me that there had been an issue with depositing. Despite numerous requests about the in running problems, I have not received a reply at all.
The very fact that betfair have not made any announcement, in public, or on the forum, confirms that they believe that customer service is just not worth bothering with. If there was a viable alternative, I would leave tomorrow. I'm sure that there will be an alternative before too long, or purple get their act together.
Betfair have had it too good for too long, and to say that they have taken their eye off of the ball is the understatement of the year.
The very fact that betfair have not made any announcement, in public, or on the forum, confirms that they believe that customer service is just not worth bothering with. If there was a viable alternative, I would leave tomorrow. I'm sure that there will be an alternative before too long, or purple get their act together.
Betfair have had it too good for too long, and to say that they have taken their eye off of the ball is the understatement of the year.
didnt see any coverage about betfair problems in the racing post,wonder why.
this is institutional theft, but obviously nothing is done by the powers that be
like in in many other sectors (financial) the institutional theft is allowed to continue at will
like in in many other sectors (financial) the institutional theft is allowed to continue at will
in....was desperate to lay Sunnyhill Boy all the way up the run in
Surprised no mention on Betfair behalf, seems there failure to acknowledge is utter disregard for clients.Will be using purple for % of my business from now on fact. Could'nt relay sunnyhillboy in running , others departed early lost 5 figures, similar to other stories.Ten years down line they should have a fully operational site , move bots/traders/one click merchants to nother site if thats problem ,but look after your average customer base. Thanks betfair for nowt.
I think they should at least apologise for screwing up my grand national .I was unable to deposit money due to a technical difficulty from the site.I think it is outrageous that they allow this to happen . I am totally fed up as i was going to more money on Neptunes.Grrrrrrrrrrrrrrr 
Signed
Powers website was playing up on National day as well.
Email apology received yesterday & a €50 free bet.
Powers website was playing up on National day as well.
Email apology received yesterday & a €50 free bet.
I have just received a reply..
" Bets were being matched during the National, and the site was working "
Dear Oh Dear.
" Bets were being matched during the National, and the site was working "
Dear Oh Dear.
And Iv'e just received this reply :
Please be advised there is an ongoing enquiry around the issues you have raised. Our technical support are investigating what occurred in this market. I have included your details for reference and await for further information from them. As soon as they have concluded their investigation I will contact you back.
Thank you in advance for your patience in the matter and please accept my apologies for any inconvenience caused.
Kind regards, ????????????????????????????????????????
Please be advised there is an ongoing enquiry around the issues you have raised. Our technical support are investigating what occurred in this market. I have included your details for reference and await for further information from them. As soon as they have concluded their investigation I will contact you back.
Thank you in advance for your patience in the matter and please accept my apologies for any inconvenience caused.
Kind regards, ????????????????????????????????????????
Just received a phone call from them
We have submitted your complaint to our tech dept about your in running bets not being match and unfortunately our tech dept have made the decision that there will be no refunds made from this market even though it was a problem on our behalf,it was completely out of our control.
The gentleman then proceeded to tell me that he was only delivering the message he was given.
When i mentioned to him as far as i was concerned a lot of the in running bets that were matched would have been taken by the betfair bots he didn't disagree we me,i finished the phone call using 2 simple words "fraud" and "disgrace".
I can honestly say folks it is the last bet i will have on this site,the rules clearly state if you can't win,you can't loose!!!!!!! unless you play on here,this is not the first time this has happened and they just keep getting away with it..
We have submitted your complaint to our tech dept about your in running bets not being match and unfortunately our tech dept have made the decision that there will be no refunds made from this market even though it was a problem on our behalf,it was completely out of our control.
The gentleman then proceeded to tell me that he was only delivering the message he was given.
When i mentioned to him as far as i was concerned a lot of the in running bets that were matched would have been taken by the betfair bots he didn't disagree we me,i finished the phone call using 2 simple words "fraud" and "disgrace".
I can honestly say folks it is the last bet i will have on this site,the rules clearly state if you can't win,you can't loose!!!!!!! unless you play on here,this is not the first time this has happened and they just keep getting away with it..
"inability to place bets" - I tried to back Planet Of Sound when it took the lead, got technical error no bet placed message - tried again and same message. Nothing showing in MY BETS, then when Katie was jumping the second last suddenly both Planet Of Sound bet were mysteriously matched FFS!!
I'm going to start another thread for P@ddy Power - they've given me a free bet for the inconvenience the nice chaps.
I'm going to start another thread for P@ddy Power - they've given me a free bet for the inconvenience the nice chaps.
" Bets were being matched during the National, and the site was working "
Was not the same true of the Voler La Vedette market?
Must be great to be able to make up the rules as you go along.....
Was not the same true of the Voler La Vedette market?
Must be great to be able to make up the rules as you go along.....
In short, my problem was a bet being matched in duplicate, therefore costing me twice the liability. Glad to report an email from Betfair this morning confirming the error and reimbursing my account.
Hope everyone else affected finds satisfaction.
Hope everyone else affected finds satisfaction.
I have a feeble apology from Betfair and no compensation .They recognise the fact there was errors with depositing money .A disgrace of a company.Shame on you Betfair
I got an apology but said no compensation to be paid (I hadn't asked for any so I suspect it was a standard response). At least they admitted issues.
I've began to use the Irish site more though Betfair remains my main betting exchange by a fair way. Though to be fair getting on other exchange for the National was traumatic just prior to race starting.
But Betfair's arrogance and poor customer service culture doesn't encourage loyalty when same prices are available on both sites.
I've began to use the Irish site more though Betfair remains my main betting exchange by a fair way. Though to be fair getting on other exchange for the National was traumatic just prior to race starting.
But Betfair's arrogance and poor customer service culture doesn't encourage loyalty when same prices are available on both sites.
I just phoned up and had a good moan about it and they credited my account with £5 as a good will gesture better than nothing i suppose.
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