live video schedule?

BCM, what did you think of my suggestion the other day that the Tech Team get someone on here permanently?

Nothing here either....if it helps BCM2 still showing last nights US schedule and nothing else for horses

bcm2 , can we please have a market set up as to whether there will be a problem with betfair video today yes/no

i think i have found an edge

This has just been posted: A release was made by Betfair yesterday and a clearing of your cache should resolve your live video issues.

On Mozilla Firefox (Preferred Browser) please click:-
Tools >> Clear Recent History >> Time range to clear: Everything >> Clear Now.

Secondly please make sure that you do not have Betfair saved as a favourite/bookmark as this can also cause errors to occur.
You can then refresh your browser by holding down 'Ctrl' and then tapping 'F5' once. You will then need to login to your account again.

On Internet Explorer please click:-
Tools >> Internet Options >> Delete >> From here please delete the temporary Internet files and the cookies also.

Secondly please make sure that you do not have Betfair saved as a favourite/bookmark as this can also cause errors to occur.
Once this is done, please restart your PC and try logging into Betfair as normal.

Once done, please close down your browser window and then launch it again, type in www.betfair.com and then login.

Betfair would like to apologise for this inconvenience this may cause our customers.

still showing last nights US schedule and nothing else for horses same here

still does not work after clearing cache

slaphappy - did you log and log back in?

not working here either,using chrome

Hi,

Yes, logged out.

I"m using Safari on a Mac...

No problems with racing schedule here. Using Firefox.

using Chrome, cleared cache, loggd out and in..... still complete rubbish

still no good tried chrome and ie

still have the problems

Think it might be a DNS issue, I can log in on a VPN in Ireland.  Soon as I try to go direct the links aren't there.  I don't to to clear cache inbeteween. HTH

please post the direct links for the races so far

just tried firefox and the same problem is happening

werbie just tweeted


all ok on purple

Anyone else on Sky ISP?

nothinghere. did everything bcm2 explained. twice. both IE and Firefox. missed another two races. off to the pruple - no problems.
good luck.

pathetic.

Tried copying the links but it doesn't work, just comes up with generic http://livevideo.betfair.com/

Not working for me after following instuctions ??

Cleared the cache on firefox and chrome switched off logged back in and IT IS STILL THE SAME,I'M SORRY BCM2 BF IS AN ABSOLUTE JOKE!

Ive tried  the fix and still nothing

I can't believe i fell for the old "clear the cache " chestnut

Not working on chrome despite clearing everything so downloaded Firefox and not working on that either

More embarrassed than usual - given a 'fix' to post that isn't. Tech people aware. So sorry folks.

Everything fine for me here. I'll take on the fast pic boys single handedly today, i won't let you down boys!!

Does seem a strange one - absolutely fine here!?

ewood / gerard - out of interest, did you have the problems others are suffering, or has it worked okay for you all afternoon?

working ok here . live video is a bit temperamental

In Midlands - no pictures at all

Thanks for admitting the fix was unfixing sand problem persists ( tried on firefox and IE. ).

Wouldn't be responsible for delay to turning inplay too would it eg S 2:20 ?

tried google chrome and IE...no good on either

I'm Midlands and Virgin media. This is going to be a server or location issue

Just been sent another update: Our Technical Team have restarted the Live Video products boxes - as the clearing of cache has only helped a small percentage of customers to view the horse racing links.

We have tested externally after clearing cache once again and can see all listings of today’s UK horse racing.

We kindly ask anyone still affected to try this once again, but please make sure you log out and close the original window first.

Once again Betfair would like to apologise for these technical issues our customers are experiencing.

Down south here and nothing

still down here in the north east x

dont worry about getting the schedule lads - the sedge pics cant even keep up when ya get it

BCM2,have done all that again and still nothing

turnip - okay....

nope, still nothing...priceless, but at least it's a new farce instead of the usual

bcm2 - why dont you change your name to "live video problems manager" ?

tried the above again, on 2 laptops, 2 different systems (IE and firefox) and still the same. Nothing.

Have now followed the 'clear the cache'instructions twice,logged off switched off etc.etc.Spot on with your comment duffy,they treat us like a bunch of c---s.

in the meantime, purples feed has been fine. might switch fulltime!

Just tried 2nd fix and still just showing US racing

Still nowt after 2nd attempt

Same here pugs,they are certainly the most infuriating company that it's been my displeasure to deal with.I think quevega81 last comment has hit the nail on the head,time to try purple.

no change here

had enough,over and out for the day

bcm, no disrespect, but does the team who manage the LV really expect to get paid a salary?

pedro - you can imagine I'd love to say something....

this is the racing on my screen,


   
Horseracing: Turf Paradise (US) Race 5
Mon Apr 02 2012 22:55
   
Horseracing: Turf Paradise (US) Race 6
Mon Apr 02 2012 23:23
   
Horseracing: Turf Paradise (US) Race 7
Mon Apr 02 2012 23:51
   
Horseracing: Mountaineer Park (US) Race 1
Tue Apr 03 2012 00:00
   
Horseracing: Turf Paradise (US) Race 8
Tue Apr 03 2012 00:19
   
Horseracing: Mountaineer Park (US) Race 2
Tue Apr 03 2012 00:25
   
Horseracing: Turf Paradise (US) Race 9
Tue Apr 03 2012 00:48
   
Horseracing: Mountaineer Park (US) Race 3
Tue Apr 03 2012 00:50
   
Horseracing: Mountaineer Park (US) Race 4
Tue Apr 03 2012 01:15
   
Horseracing: Mountaineer Park (US) Race 5
Tue Apr 03 2012 01:40

Same here

The same as mine turnip,well BCM2 I HAVE DECIDED TO OPEN A PURPLE ACCOUNT,today is the final straw!

bestmate - pains me to hear that, little I can say other than you have my apologies: if I could sort this myself, I would

BESTMATE44.

Yes I know what you mean. They just seem to patch over problems and create more/different problems rather than fix things properly. They need somebody like Gary (Gruss software) at the helm who wouldn't sleep at night if he had as many bugs as this place.

poor old bcm2
got all his fingers and toes pluggin the holes trying to stop the water leaking out....at some point he will just go rambo and rip his shirt off baracading the door and go on a suicide mission muttering 'vvvvvideoo'

dusty - I eat chocolate when stressed . . . this has been a three Mars Bar afternoon already

if the gruss boys were in charge of this lot there wouldn't be a problem

Firefox/BT down south and had no problems all day. Will certainly not be logging out though....

Dont want to upset others but just to help BCM2 I've had hardly any problems with live video today. Pic breakup 1st at Southwell and no sound for 3.30 at Sedge the only blips.

My best day watching BF Video in ages.

This problem is clearly not a universal one.

I'm based in West Berks and am using Firefox.

Firefox/Talk Talk in London. No probs here either.

Much as I agree with you Duffy, I'd hate to see Gruss go...!

loper - lack of sound on the 3.30 was an ATR issue, as they lost commentary (from what I heard on the TV)

loper - ATR lost the comms there not LV  - studio did it

loper,i'm based in north east hants.so we are not that far apart,it does not make sense.

Have no tried all browsers,chrome,firefox and explorer,all the same

bestmate I think it's ISP related?

BCM - don't know if it's any help but the live video icon is on the market page of closed markets, wasn't there before. eg it's on the 3.10 but not on the 3.40

Thanks Goth - not sure what that indicates but I'll pass it on. thanks.

OK, BCM2.

No sense at all BESTMATE. My ISP is AOL. I think I'm one of their last remaining customers! Rarely have any connection probs with them.

i'm on sky

I'm on Sky too...... probably not the only ISP affected but it seems to have more connection that location to the problem.

TalkTalk(tiscali),loper but as you say it just makes no sense at all

Why don't they just undo last nights fix/upgrade/patch/bodge until they sort it out.

That would be too easy pugs.

"Why don't they just undo last nights fix/upgrade/patch/bodge until they sort it out."

Pugs,

BCM2 has promised since the shambles of the new Beta version implementation last year that we would be pre warned of any upgrade to Betfair Video.

It's hard to not form the opinion that bcm2 may suffer from being "too nice" it would be a lot better if he stormed the tech office and turned a few tables over, i get the impression that they are all sat around in there not really giving a toss!!

duffy - you are the first person to accuse me of being too nice I'm generally accused here of being confrontational and a bit aggressive...

Maybe I should try 'can you xxxxx fix the xxxxx LV problems  . . . please'

bcm2...lose the please bit

Loper, I do feel for BCM2, he is a nice bloke, but the whole of Betfair I.T. use him as a flack jacket.

Gentlemen,i take it that we are all still in the same boat - NO LIVE VIDEO.

the nerds in the 'tech office' too busy playing world of wizardcraft and arguing about who was last to play as axeman in their role playing dungeons and dragons game.

Nothing here after clearing everything again on Chrome and Firefox and logging out closing browser ect. Virgin cable/Birmingham

BCM2 - how much has the 3rd-party responsible for LV paid out to BF in financial compensation for failing to meet contracted SLAs?

... and if you can't tell us, will it appear in the end of year financial accounts?  You know how interested we shareholders are...

Do you think Tony Calvin would like to appear on ATR to answer questions about this?


He was such a darling the last time he appeared...

you bought shares????

Just checked readers wives and their live video is working just fine lol

Perhaps we're gong to get Easter pressies to say sorry!

You, along the lines of the M&S ads... "this is not just a betting exchange freebie mug, this is a Betfair mug with an Easter egg!"


then again, I suppose we'll be continued to be treated with the usual disdain and deliberate ignorance that has blighted this company for sometime now.

signed,
Your liquidity

not just shares dustybin... shares AND a Guardian t-shirt

its back, about time

yep,back here now

Betfair Customer Services     03 Apr 12 17:01 
Update 4

Our Technical Team have identified the problem and a fix is now in place. The route problem was the events were not being updated on all the servers and if any customer was connected to that particular server they would receive old content.

Betfair would like to apologise for the length of time it has taken to fix this problem throughout this afternoon and wish to thank our customers for their patience.

Yes, back here now.

Great, All live video users can now catch the remaining bumpers at Fontwell and Sedgefield.

Incredible to think that they couldn't realise it was a DNS problem.

Seemed obvious from the outset.

incredible ??????!!!!!

BF - When the problem occurs in a day or two,please do not insult our intelligence with your 'clear your cache' comment,GET YOUR ACT TOGETHER,You really are the most useless mob that i have ever come across,your IT Dept.seems to me to be totally non existent.